November 6, 2017 - Colorado Springs, CO - Cherwell Software, LLC, a global leader in IT and enterprise service management solutions, today announced that Ryan Pellet has been appointed senior vice president (SVP) of customer success and will report directly to Cherwell Software’s CEO, Craig Harper.
“We’re thrilled to add Ryan and his more than two decades of experience in enterprise software consulting to our team,” said Crag Harper, Craig Harper, CEO of Cherwell Software. “We have no doubt he will deliver for our valued customers and partners.”
Prior to joining Cherwell, Pellet served as SVP of services and consulting at Welltok, a leading consumer health enterprise SaaS company. Pellet led multiple customer-facing organizations and helped the company become one of the fastest-growing software companies in Colorado this year. Prior to Welltok, Pellet served as chief strategy officer for Nexidia (now Nice Analytics), a leader in interaction analytics for business transformation. As CSO, Ryan supported the creation, communication, execution and sustained organizational alignment supporting Nexidia’s strategic growth.
Before Nexidia, Pellet served as the lead executive for the Center for Applied Customer Analytics and the Global Consulting Services Practice at Convergys Corporation, a customer experience management company and the largest customer experience outsourcer in the world. At Convergys, Pellet led the company’s application and use of analytics within the company’s two billion customer interactions.
“I’m excited to join Cherwell Software and work with our world-class customers across a number of industries,” said Pellet. “My team and I will work hard to transform service management through technology and rock-solid partnerships.”
Pellet boasts more than 20 years in enterprise software consulting, focusing his efforts on creating customer-centric service management for Fortune 100™ companies and is recognized as an expert in strategy development using behavioral and business analytics.