Cherwell Software Enables Global, Multi-Lingual HR Departments to Automate Case Management
HR Case Management 2.0 updated to support multi-country automated case management in five languages
November 7, 2017 - Colorado Springs, CO - Cherwell Software today announced the release of its HR Case Management 2.0 solution to help human resources (HR) departments quickly track and manage the employee request process from start to finish, as well as track the status of existing requests. Workflow automation ensures requests are automatically routed to the right HR employee. Transactions are documented, providing an audit trail to create accountability and improve task ownership and workflows.
HR Case Management 2.0 is fully integrated into Cherwell’s latest 9.2 Globalized platform and brings new, multi-country support to version 2.0 enabling HR departments of global enterprises to:
- Categorize and manage cases based on an employee’s country
- Deliver multiple portal configurations that present employees with relevant options and information based on their location
- Provide forms and data in any of the five supported languages (English, Spanish, French, German and Portuguese) based on a user’s location and profile.
“We are incredibly excited to offer new and existing HR customers the ability to support their employees around the globe in five languages,” said Bill Sheridan, senior director of enterprise service management at Cherwell Software. “We’ve seen a significant increase in the number of new and existing customers employing Cherwell’s HR Case Management Solution for their global workforces, representing over 30,000 employees. We’ll continue to enhance our Enterprise Service Management portfolio and add new applications to extend the value of the CSM platform for our customers going forward.”
For HR departments interested in seeing how Cherwell HR Case Management 2.0 can streamline their department’s organizational efforts, please register for this on-demand webinar.
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About Cherwell Software
A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and infinite flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.
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