Cookie Policy

Cherwell Software Cookie Policy

We use cookies, web beacons and other online tracking devices on our Website.

Types of Cookies

The following table sets out details on the type of cookies and how Cherwell uses the different categories of cookies as well as providing information on your options for managing cookies’ settings.

Type of Cookies


Managing Settings

Required cookies

Required cookies enable you to navigate the Company’s Websites and use its features, such as accessing secure areas of the Websites and using Cherwell Services.

If you have chosen to identify yourself to Cherwell, the Company may place on your browser cookies containing an encrypted, unique identifier. These cookies allow the Company to uniquely identify you when you are logged into the Websites and Cherwell Services and to process your online transactions and requests.

Because required cookies are essential to operate the Company’s Websites and the Cherwell Services, there is no option to opt out of these cookies.

Functionality cookies

Functionality cookies allow the Company’s Websites and Cherwell Services to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of Cherwell’s Web sites and Services after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.

Functional cookies may also be used to improve how the Company's Websites and Services function and perform, to enhance and customize your interactions with the Company, and to help us provide you with more relevant messages, including marketing communications. These cookies collect information about how visitors use our Websites and Services, including which pages visitors go to most often and if they receive error messages from certain pages.


Cherwell may use its own technology or third parties to track and analyze usage and volume statistical information from visitors to the Websites, and customers, to provide enhanced interactions and more relevant communications, and to track the performance of the Company's advertisements.


Cherwell and its third-party partners may also utilize HTML5 local storage or Flash cookies for these purposes. Flash cookies and HTML local storage are different from browser cookies because of the amount of, type of, and how data is stored. Salesforce also uses Flash cookies, to store your preferences or display content based upon what you view on our Web sites and Services to personalize your visit.

To manage the use of functionality cookies on this Web site, or to opt out of their use, click here. Note that opting out may impact the functionality you receive when using Cherwell's Websites and Services.


To learn more about how to control cookies using your browser settingsclick here.












To learn how to manage privacy and storage settings for Flash cookiesclick here.

Targeting or Advertising cookies

Cherwell sometimes uses cookies delivered by third parties to show you ads for Cherwell products and services that we think may interest you on any devices you may use and to track the performance of Company advertisements. For example, in these cases, cookies remember information such as which browsers have visited the Company’s Websites. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after the Company receives it. If Cherwell is using one of its own cookie-related products on our own Website, then a cookie related to ads may appear on our Website under the Cherwell or one of our affiliated company's name.


Cherwell also contracts with third-party advertising networks that collect IP addresses and other information from Web beacons (see below) on the Company’s Websites and Services, from emails, and on third-party websites.Ad networks follow your online activities over time and across different sites or other online services by collecting Website Navigational Information through automated means, including through the use of cookies. These technologies may recognize you across the different devices you use, such as a desktop or laptop computer, smartphone or tablet. Third parties use this information to provide advertisements about products and services tailored to your interests. You may see these advertisements on other websites or mobile applications on any of your devices.This process also helps us manage and track the effectiveness of our marketing efforts. Third parties, with whom the Company partners to provide certain features on our Websites or to display advertising based upon your web browsing activity, use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored.

To learn more about these and other advertising networks and your ability to opt out of collectionby certain third party, please visit the opt-out pages of the Network Advertising Initiative,here,and the Digital Advertising Alliance,here.


To manage the use of targeting or advertising cookies on this Web site, click here.











To learn how to manage privacy and storage settings for Flash cookiesclick here. Various browsers may offer their own management tools for removing HTML5 local storage.




For details of the cookies which we use see the chart below. 

You will have seen our pop-up box when you entered our Website advising you that we use cookies and directing to this policy. If you clicked “Agreed and Proceed” in that box then all of the cookies identified here will be running. Other than for required cookies, you can change your preference at any time though by clicking on the relevant button in the chart.

The default is set to “Yes”. If you do not agree to the particular cookie then you must go into the preference settings and change this to “No”.


There is certain information on our Websites that can only be accessed in conjunction with cookies or similar devices and you should be aware that disabling cookies or similar devices might prevent you from accessing some of our content.

For functionality cookies, if you turn some or all of these off, it may affect the functionality of the Cherwell Websites and Services.

Description of cookies used on the Cherwell Website (including third party cookies)

Name of cookie

Purpose of the cookie

Cookie Preference

Google Analytics

Enables analytics



Enables tracker, analytics provider, data management platform


Google AdWords

Enables ad



Enables ad



Enables ad



Enables ad



Enables ad



Enables content management/web system and tracking



Do Not Track Features

Some browsers incorporate a “Do Not Track” feature that, when turned on, is intended to signal to websites and online services that you do not want to be tracked. Because there is not yet an industry-standard protocol for responding to these “Do Not Track” signals, our information collection practices on our Websites will continue to operate as described in this Cookie Policy and in our Privacy Policy regardless of any “Do Not Track” signals that may be sent.

Further information on how to turn off cookies

For further information about cookies and how to disable them please go to: or

Last Updated: May 25, 2019

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