Cherwell Facilities Service Management
Transform Delivery of Facilities Management Services
Modernize Your Approach to Facilities Service Management
Cherwell's Facilities Service Management solution enables facilities teams to meet the needs of the business by automating workflows related to day-to-day work orders, work assignments, maintenance tasks, and facilities-related projects. With an intuitive user portal, omni-channel communication, and more, Cherwell helps modernize and optimize facilities management processes and provide a better service experience for employees.
ITIL Service Asset and Configuration Management (SACM)
With Cherwell's work order capabilities, managers, supervisors, and field services can use any device to gain greater visibility into work orders, property status, scheduled maintenance, space utilization, and more. Intelligent, real-time information in configurable dashboards improves accuracy and decision making, making it easy to spot trends, identify bottlenecks, and target areas for improvement.
- Track buildings, people, and information
- Create custom categories
- Track time and materials
- Schedule reoccurring maintenance
- Report on project pipeline and progress
Boost Productivity with a Self-Service Portal
Cherwell gives facilities managers a unified platform to manage their operations and help employees quickly find what they need. With the self-service portal, employees can easily place requests and track the status of their open work orders, while facilities staff get a single system to manage all their work, communications, and reporting.
- Provide a single channel for user requests
- Offer a mobile self-service portal experience
- Enable users to view work order status
- Customize your portal design to match your business
Manage Facilities Projects Better
The Projects module of Cherwell Facilities Service Management enables you to automate project workflows, track time and materials, schedule recurring maintenance tasks, manage resources and work assignments, and more. Facilities, project management, and field services teams increase efficiency by using one system to define, manage and report on facilities services and track key elements of your facilities projects.
- Define and track project members
- Store meeting minutes
- Track cost of materials
- Create and manage budgets
- Define and track deliverables
You might also be interested in
Data Sheet 5 min
Cherwell ESM Solution: Facilities Service Management
Cherwell Facilities Service Management capabilities are integrated with the Cherwell CORE no-code automation platform and our IT Service Management solution—so you have the tools already in place to help the Facilities team make the move to agile service delivery.
Analyst Research 7 min
Forrester 2019 Enterprise Service Management Wave™
Read why Cherwell is a leader in Forrester's Wave for Enterprise Service Management 2019, the 15 Providers that Matter Most and How They Stack Up.
Webinar 45 min
Product Demo: Cherwell Enterprise Service Management Solutions
Join us on the third Wednesday of the month to learn how Cherwell enables you to automate workflows and streamline service delivery for departments across the enterprise including IT, Human Resources, Project Management, Facilities, Legal, and more.
Get Cherwell’s industry-leading tips, guidance, and case studies for better serivce management to help your business deliver, right in your inbox.