The Fast Track: Speed Ahead with Technology That Streamlines Work & Collaboration
Posted by on March 12, 2020
Most digital transformation efforts are not full steam ahead and on-time arrival is extremely rare. Seventy percent of complex, large-scale digital transformations go off the rails at some point. Most never get back on track. Some never even depart from the station.
One reason transformation efforts don’t pick up steam is that employees are not “all aboard.” (Are you sick of our analogy yet? Stick with us...)
Lack of collaboration between teams can lead to poor corporate performance. In addition, lack of employee alignment at the beginning, middle, and end of a change process can hinder progress.
But there are ways to get team members engaged in the process and your journey back on track. Implementing digital self-serve technology doubles the chance of transformation success. And when the technology is easy to incorporate and encourages cross-functional collaboration companies can more quickly reach maximum speed.
Are you ready for your next cross-departmental integration? Our new guide will help you—and your team members—accelerate towards a common goal.
Click below to read best practices in selecting tech, gaining consensus across different departments, and creating a more rewarding journey for both team members and customers.
Introducing the Essential Guide to Cross-Departmental Integrations
To help business leaders identify and overcome obstacles that are keeping digital transformation efforts stalled at the station, we created a guide featuring recommendations from experts in the space: The Fast Track: Speed Ahead with Technology That Streamlines Work & Collaboration.
We asked these experts about the role of technology in cross-department collaboration, how to accomplish a seamless transition in a transformation process, and how simplified procedures can improve both the team member and customer experience. Here’s what you’ll find in our guide.
Answers to your most pressing questions about digital transformation:
What are the top dangers of allowing sprawling technology and ad hoc systems in your technology infrastructure? And, how can leaders fix the problem?
What are the top strategies that leaders can use to gain cross-departmental consensus on the choice of technology?
How can integrated processes create a differentiated customer experience?
What are the surefire signs that it’s time to invest in new tech?
Insights from these leaders about challenges in digital transformation:
Claire Agutter, Director, Scopism
Sally Eaves, CEO and Director, Sally Eaves Consultancy
Antonio Grasso, Founder/ CEO, Digital Business Innovation Srl
Stephen Mann, Principal Analyst & Content Director, ITSM.tools
Marlon Molina, Certification Officer, Computerworld University, IDG Communications España
Ian Moyse, EMEA Sales Director, Natterbox
Andrew Spence, HR Transformation Director, Glass Bead Consulting
Pierre Aeschlimann, Solution and Sales Strategies & Evangelist, Cherwell
Get Back on Track with Cross-Department Integrations
It’s not too late to surge ahead with your digital transformation efforts. Download our new ebook, The Fast Track: Speed Ahead with Technology That Streamlines Work & Collaboration for insights about how technology can encourage team members from different departments to work together toward a common goal.
Ebook 5 min
The Definitive Guide to Service Desk KPIs and Metrics
In this comprehensive guide, you'll learn how to develop a portfolio of ITSM KPIs and Metrics that support not only your own IT team's goals, but also the business outcomes your service desk is expected to deliver.
Ebook 7 min
7 Deadly Sins of ITIL Implementation
Wondering whether ITIL® is still relevant in today's fast-paced digital environment? ITIL holds many timeless truths, but it can be misapplied when taken too literally. Uncover the seven mistakes commonly made with ITIL implementations, and gain guidance on how you can go faster—while still upholding ITIL's key principles.
Analyst Research 10 min
NEW! Gartner 2020 Magic Quadrant for ITSM Tools
Considering a new ITSM solution? Start with a complimentary copy of Gartner’s 2020 Magic Quadrant for IT Service Management Tools. The Magic Quadrant provides an evaluation of ten ITSM vendors—along with their viability, strengths, and cautions—and recommendations for defining your requirements
You might also be interested in
Ebook 7 min
5 Proven Strategies for Maximizing Service Desk Efficiency
IT teams are expected to continually go faster to support rapidly changing priorities. But that's a challenge when you're weighed down by heavy tools, rigid processes, and too much work in progress. Discover five ways to gain the efficiency and agility needed to lead your business through its digital transformation journey.
White Paper 5 min
Digital Transformation - The New Digital Divide
Our latest report shows that there is a deep digital divide between business leaders and their employees when it comes to Digital Transformation.
White Paper 5 min
4 Ways to Establish Modern IT Service and Support
Satisfying today's user requires a modern, customer-centric approach where IT shifts from cost center to technical partner and business enabler—with a fanatical focus on quality interactions and successful outcomes. Discover the top ways to modernize and elevate the service experience for your internal customers.