HR Service Management
Employee Self-Service (ESS) Software
Self-Service Portal Provides Instantaneous Employee Access to HR Services
Cherwell Software enables HR organizations by providing a single self-service portal for employees to find relevant HR information, and submit and track cases when they need help. HR enjoys a significant reduction in the amount of time spent triaging, routing, and completing service requests. In addition, HR announcements, alerts, employee forms, and knowledge articles can be made available from within the portal, further lowering administrative costs and increasing employee satisfaction.
Improves Employee Access
Employees have 24x7x365 access via the employee self-service portal to get answers to HR-related questions they may have, issues, and general HR concerns directly through the portal eliminating the time-consuming manual tasks of sending emails or contacting someone directly for each request.
Cherwell’s Knowledgebase includes an advanced capability for presenting only the most relevant information to employees by filtering knowledgebase request by persona and user attributes. This filtering capability only presents the relevant information applicable to each persona, eliminating the need to sift through volumes of irrelevant knowledge articles, and allowing employees quickly find the answers that are relevant to them.
Tracking Requests and Progress
For HR employees, managing daily work can also be done through the portal which includes using reports to track and monitor the work their staff is performing. Employees can see the status of their requests with full visibility from request submission through closure.
You might also be interested in
The Value of Modernizing & Transforming HR Service Delivery
Discover the big benefits that accrue with a transformed HR service delivery strategy.
Cherwell ITSM Solution: Knowledge Management
Cherwell knowledge management captures, federates, reconciles, and translates real-time IT infrastructure information to create a single trusted knowledge base of actionable intelligence that lets you and your business users solve problems quickly and efficiently.
5 Essential Components of an Enterprise-Class HR Service Management Solution
Optimize efficiency in your Human Resources department, while also increasing employee satisfaction company-wide.
Solution Brief 5 min
Enterprise Service Management
The benefits of IT service management (ITSM) are well understood among IT teams, the internal customers they serve, and executive leaders throughout the enterprise. But what is the process for requesting non-IT services?
Get Cherwell’s industry-leading tips, guidance, and case studies for better serivce management to help your business deliver, right in your inbox.