You won't need an army of developers or highly skilled resources to implement, customize, maintain, or upgrade Cherwell Service Management. With built-in support for eleven ITIL processes and a codeless design architecture, virtually anyone on your team can configure the product to meet your needs.
Service Integration & Management
Improve performance and manage costs across vendors and outsourced IT service providers. Cherwell’s support of the Service Integration and Management (SIAM) framework enables govern-ment IT teams to create a functional layer of accountability, governance, monitoring, and control across multiple suppliers.
Process & Workflow Automation
Cherwell's powerful workflow automation capabil-ities enable government agencies to improve processes, deliver services, and add value across the entire organization. Cherwell's Government customers routinely use Cherwell in key areas outside of IT, such as Human Resources, Facilities Management, Case Management, and more.
Cherwell’s concurrent all-inclusive licensing offers substantial savings over legacy ITSM vendors. In addition, Cherwell customers report between 20 and 60 percent reduction in administrative overhead because expensive development resources aren't required to configure or manage the solution.