Cherwell Positioned as Lone Challenger to ITSSM Vendors

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Optimize Your Service Delivery with Cherwell ITSM Solutions

Cherwell’s managed services provider (MSP) program is designed for information technology (IT) services providers who manage and assume responsibility for delivering IT services to their clients. Cherwell is committed to modern, world-class technology that is highly scalable, secure and available, with straightforward and transparent licensing, and the lowest possible cost of implementation and ownership.

Key benefits to MSPs and their clients include:

  • Easy to customize and configure. Cherwell Service Management can be easily customized and configured—by virtually anyone on the IT team—to rapidly meet new and evolving customer needs.
  • Simple and straightforward licensing. Provide eleven ITIL®-certified processes out-of-the-box, a modern and intuitive IT self-service portal, powerful reporting and dashboards, and access via all standard clients. No application, server or end-user fees.
  • Choice in licensing and deployment models. Do business the way you want with flexible licensing (perpetual or subscription) and deployment models (on-premises, SaaS, or hosted via third partyincluding Microsoft® Azure or Amazon® Web Services® public cloud infrastructure).
  • Multi-tenancy. Enjoy a wide range of multi-tenant delivery options for the MSP environment with varying degrees of increasing functionality (individual customer configuration, uniqueness, and data segregation) and security for each tenant.
  • Extendable workflow and automation engine. Design, build and automate workflow processes with a drag-and-drop, WYSIWYG development environmentat no additional charge.
  • Bi-directional REST API and web services integration with existing IT operations management (ITOM) solutions. Deliver easy integration with the world’s foremost ITOM solutions including Microsoft System Center Operations Manager and VMWare® vSphere®.

Cherwell Customer Success

DYONYX [ Read Case Study ]
"The capabilities of Cherwell Service Management were the best match for our business. [It] met all of our requirements, and we've been very pleased with the business benefits. We’re looking forward to even more opportunities, and we are still coming up with ideas on how to better utilize the capabilities of Cherwell Service Management."
- Bill Douglas, Vice President of Operations


SCISYS [ Read Case Study ]
“Flexibility was absolutely key, and we couldn’t compromise on this requirement. With Cherwell Service Management, you can say, ‘I want to do it this way.’ I can dictate to Cherwell. It doesn’t dictate to me.”
- Steve Weller, Head of Applications Management


Learn More About the Cherwell MSP Program