Schedule a Live Demo

Discover why so many retail establishments choose Cherwell for ITSM.

Request Demo Now

Schedule a Live Demo

Discover why so many retail establishments choose Cherwell for ITSM.

Request Demo Now

Great Retail Experiences Start with High Performing Systems

Learn best practices for retailers wishing to stay ahead of the digital curve in this new IDC report.

Download Report

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5 ways "codeless" technology is transforming ITSM
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How Cherwell Supports Key Retail Initiatives

Agile-IT

Embrace Agile IT

Cherwell Service Management can be easily customized and configured to meet the most complex requirements—without breaking during the upgrade process. IT can manage and govern multiple process frameworks simultaneously, ensuring the availability of critical services.

 

Extend Beyond IT

Extend Services Beyond IT

70% of Cherwell customers use Cherwell Service Management outside of IT. Retail organizations use Cherwell to meet back office and store-level needs, including loss reports, asset management, training certification, customer satisfaction surveys, and customer service support.

Infrastructure Visibility

Increase Infrastructure Visibility

Cherwell delivers Application Dependency Mapping and Infrastructure Monitoring capabilities for end-to-end visibility into business services, as well as IT services and components that drive them, so IT can proactively manage issues before they affect the bottom line. 

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PCI Compliance

Ensure PCI Compliance

Cherwell Service Management offers field-level encryption capabilities that enable IT organizations to easily meet Payment Card Industry Data Security Standards (PCI DSS). 

The Latest ITSM Resources for Retail

Fitness retailer increases CSAT ratings from 62% to 96%

Magazine transitions to Cherwell in just four weeks

Restaurant chain reduces average call length by 78%