3 Advantages of a Low-Code ITSM Solution for Higher Education IT Departments

Posted by on May 01, 2019

3 Advantages of a Low-Code ITSM Solution for Higher Education IT Departments

For many IT organizations, the programming effort required to customize less flexible software solutions to meet the unique needs of their business can often times hamper agility and rack up a big bill. In contrast, a low-code solution, which allows you to configure your IT solution without the help of a developer to write code, gives your IT department the freedom to customize solutions in-house, saving you budget that you might have spent software developers and consultants that you can reinvest in other initiatives. Moreover, low-code architecture also gives your IT department greater flexibility for project development and innovation.

Arguably, low-code software can have the biggest impact IT service management (ITSM) in the world higher education, where IT’s workload is the greatest and departments are often strapped for resources and budget. TJ Martinez, Director of Customer Support for the University of New Mexico’s Core Information Technologies Department, appreciates the DIY element low-code architecture brings to their ITSM initiatives. "You don’t need highly skilled developers and resources to make changes to the system,” explains Martinez.

Implementing an ITSM solution with a low-code architecture means that there's no step of the ITSM process—from initial setup and configuration to continued maintenance, modifications, integrations, and enhancements—that requires knowledge of a programming language. All you need to get started chipping away at major tasks is simple, foundational knowledge of low-code ITSM. 

There are many more advantages to a low-code ITSM solution for your college or university’s IT department. Read on to learn more. 

1. Greater Independence and Agility

The refrain from education IT leaders is consistent and clear: Being beholden to developers is an impediment, not an advantage. 

The demands for your IT department, which services your entire institution, are only growing. You not only have to maintain the systems used by students and professors, you need to provide tech support for multiple departments, from facilities to research to recruitment. Moreover, almost half of institutions today are changing their business models, for which IT needs to provide strategic support. Expectations are high, but timelines and budgets are tight. 

Campus IT departments have learned to adapt to these constraints and have adopted a DIY-spirit with help from low-code ITSM solutions. Low-code architecture can give your IT department the freedom to easily come up with solutions on your own—without the need for developers—and implement them quickly. Joshua Tooley, an Associate Director of IT Support at Texas Christian University, praises the low-code aspect of their ITSM solution for giving the service desk freedom “to build everything we need to do our jobs without expert developers.”

2. Lower Labor Costs, and a Broader Candidate Pool

Recruiting for an engineer with a skill set in a specific programming language simultaneously narrows the applicant field and increases salary requirements. And recruiting for specialized skills can be very difficult, especially for institutions with remote campuses that are far from the coasts or major cities.

In contrast, the market for staff who can execute with a low-code ITSM solution is far wider and more budget-friendly. This means hiring to support your ITSM program is easier, and so is handling turnover among staff.

3. Ability to Innovate and Offer Value Beyond ITSM

Delivering services and support is at the core of any IT department’s higher education mandate, but what if you were capable of building solutions that empowered other departments deliver their own? Imagine having a single tool that helps campus security to better manage its staffing requirements, the admissions office to score and track applications, the registrar’s office to administer the course approval process, and library services to automate notifications for overdue books. What if your ITSM tool actually allowed you to build anything you are able to draw on a whiteboard?

This is the where the real magic happens with the low-code approach. With an ITSM tool that’s built on a low-code platform, you aren’t limited to the ITSM functionality built into the tool—you can build anything you imagine. This includes solutions that enable other departments to better execute upon their own unique initiatives. Moreover, by offering value that goes far beyond that which you are expected to deliver, your team becomes truly indispensable to your institution of higher learning.

Find New Freedom with Low-Code Architecture

It can seem like a smart, sophisticated choice to build your ITSM solution on a specific programming language. This decision, however, locks you into a propriety solution, limits your staffers' ability to be nimble and responsive, minimizes your recruitment pool, and hampers your team’s ability to innovate. It goes without saying, low-code technology might be exactly what you need—it allows you to rapidly develop low-cost, specialized solutions that support not only your team and the services they deliver, but also the broader mission of higher education.

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