Take a Look at the Session Lineup for Clear 2020 Europe Virtual
Posted by on April 29, 2020
We’re going virtual for our world-class conference: Cherwell Clear 2020 Europe Virtual takes place on May 12—but since the event is online, you’ll be able to watch sessions anytime after the half-day event takes place.
Not only is this conference jam-packed with insights and information, but attendees can also take advantage of the opportunity to take Cherwell Certification exams at no cost.
Clear 2020 Europe Virtual features industry-leading content, product innovations, inspiring thought leaders, and partner presentations—and best of all, you can participate for free, from the comforts of your own home.
The Conference Agenda
Take a look at some standout, can’t-miss sessions from this upcoming event:
Elevating Customer Experience
Special guest Susan Standiford, CTO of IKEA, will speak about the importance of customer and co-worker experience in digital transformation initiatives.
State of the Industry & Cherwell 2021 Roadmap
Matt Klassen, VP of Product Marketing, and Lori Marshall, VP of Product Management, will discuss the biggest industry trends and dive into Cherwell’s roadmap for 2020 and into 2021.
Comedy vs Code
During this session, acclaimed comedian Cally Beaton will delve into Cherwell’s recent release and latest exciting features with product executives for a light-hearted—and informative—take on new features.
Utilizing AI and Big Data
How can artificial intelligence (AI) and big data help optimize the user and employee experience? Thomas Nielson from IT Relation will share his MSP company’s experience implementing Cherwell. Plus, Thomas will share tips for how to implement voice recognition and AI in Cherwell.
Design a Better Self-Service Experience
Are you eager to improve the employee experience at your company? If you’re struggling to drive portal adoption, or just need a helping hand on design, attend this session for inspiration and practical tips.
Remote Workers: Best Practices and Management
It’s the topic on everyone’s minds: how to enable remote workers. Hear from Cherwell’s Kim Osoba and Zach McDowell and Sara McManigal from Planview on effective tactics and strategies.
Plus, Become Cherwell Certified for Free
Clear 2020 Europe Virtual attendees are eligible for certification in Cherwell Certified Professional Administrator (CCPA) and Cherwell Certified Professional Designer (CCPD) for FREE! Here’s how: Attend or watch all of the keynote sessions, as well as two breakout sessions, and you’ll be given a code to take both of the Cherwell Certified Professional exams totally free of charge (normally $190/£153 each). Once you’ve watched the prerequisite sessions, email firstname.lastname@example.org, and we’ll respond with instructions for how to access the exams.
Ready to be inspired and informed, and dig into how you can help elevate experience at your organization? Register now to save your seat at Clear 2020 Europe Virtual.
Ebook 5 min
The Definitive Guide to Service Desk KPIs and Metrics
In this comprehensive guide, you'll learn how to develop a portfolio of ITSM KPIs and Metrics that support not only your own IT team's goals, but also the business outcomes your service desk is expected to deliver.
Ebook 7 min
7 Deadly Sins of ITIL Implementation
Wondering whether ITIL® is still relevant in today's fast-paced digital environment? ITIL holds many timeless truths, but it can be misapplied when taken too literally. Uncover the seven mistakes commonly made with ITIL implementations, and gain guidance on how you can go faster—while still upholding ITIL's key principles.
Analyst Research 10 min
NEW! Gartner 2020 Magic Quadrant for ITSM Tools
Considering a new ITSM solution? Start with a complimentary copy of Gartner’s 2020 Magic Quadrant for IT Service Management Tools. The Magic Quadrant provides an evaluation of ten ITSM vendors—along with their viability, strengths, and cautions—and recommendations for defining your requirements
You might also be interested in
Come Together and Learn with Clear 2020 Europe Virtual
Join us for a virtual event that will bring together service management and transformation leaders and Cherwell community for an inspiring shared experience.
Webinar 60 min
How Cherwell Helps IT Leaders Ensure Business Continuity & Productivity
[ON DEMAND] Today’s business climate may be one of the toughest in history and never has IT been more important to ensuring your enterprise keeps going. Your company’s greatest assets, however, are not servers or software, but the employees.