Follow This Process for Automation Strategy to Kick-Start Your Efforts

Posted by on August 07, 2020

Gartner IT automation

Your organization is losing money by failing to execute automation. And you have no idea how, or where to start this digital transformation. But you must. After all, your ability to stay competitive revolves around automation. 

Automation, though, is easier said than executed—for multiple reasons. For example, your approach to automation may not align with the organization’s maturity level. Your I&O leaders may not know where to concentrate initial efforts. Or they may prioritize tools over skills and business processes. Combined, these challenges lead to diluted and disappointing results, further hampering the likelihood of success.

Together, let’s implement a solution, based on Gartner’s extensive knowledge and research with automation implementation strategies. This will allow your virtual workforce to join thousands of companies that achieve digital maturity annually across the globe. The Gartner automation strategy blueprint was created with input from more than 100 inquiry calls from organizations like yours. 

Why Automation?

Automation improves IT environments, significantly reducing cost, quality, and speed improvements. Automation also leads to the elimination of repetitive tasks and manual handoffs, and the delivery of higher-quality products or services.

If your organization is considering taking advantage of automation tools, you’re already trailing competitors. An analysis of Forbes Global 2000 organizations estimates that by 2025, half of these companies will create dedicated automation teams, a five-fold increase over the next five years. Gartner’s automation strategy will help organizations of the future test faster, save labor costs, and release consumer offerings on schedule.

RELATED READING: The Essential Guide to Robotic Process Automation (RPA) and Related Technologies

Trust the Automation Process 

The road to transforming infrastructure, operations, and cloud management activity starts with the strategies below. (You might be ready to check some of these recommended use cases off your list, while others may require work.)

  • Identify areas in your organization that contain elements of automation. These are great starting points. Automation is an extensive (yet cost-effective) investment. Grab the low-hanging fruit first; then grab a ladder.   

  • Target five I&O processes based on customer impact and automation readiness.

  • Don’t start from scratch. Combine previously identified automation knowledge requirements and best practices to develop tooling strategies.

Keys to Initiating Automation

Before you start this process, make sure your organization has created a clear vision for automation and identified measurable outcomes. Below are five key I&O process areas to automate. Detailed information about each area can be found in the Gartner document, available for download below. 

Provisioning and Orchestration

Why: Affects the customer experience; relatively easy to address.

Change and Asset Management

Why: Tooling and underlying processes track deployed resources, including IaaS/PaaS, Saas, and hardware and software asset management.  

Configuration Management and Patching

Why: Vulnerabilities are addressed by delivering patches and infrastructure software upgrades.


Why: Automation can improve your organization’s maturity of reactive, proactive, and forensic elements. 

Security and Governance

Why: Automation in this area monitors infrastructure environments at a greater scale and pace than employees. 

Next Steps: Download the Gartner Report

IT leaders, take note: Our research discovered that organizations that successfully execute automation invest in a formalized automation architect. This leadership role, as well as other team members, should focus solely on delivering automation. 

The automation architect should ensure your organization concentrates on knowledge requirements and practices before focusing on automation platforms and tools. Why? The team will continue to evolve throughout the automation process. 

There’s so much more to learn about automation strategies. 

Ready to take the next step? Download “Gartner Research: How to Start Executing a Successful Automation Strategy” to further your automation efforts and ensure your organization realizes lower labor costs and improved quality and efficiency. 

Get the Report

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