Most IT Orgs Have Embraced AI—But There's a Catch

Posted by on September 10, 2018

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Dismiss any impression you have of artificial intelligence (AI) being the technology “of the future.” According to a recent study we conducted in partnership with global research firm IDG—among 260 IT decision makers at organizations over 1000 employees—the future is now: a whopping 71 percent of IT organizations have already implemented one or more AI projects.

AI is becoming mainstream but early adopters may experience frustrations

And the effects of implementing an AI project are powerful. Around one-third of those surveyed say their AI projects are already generating a return on investment, with an overwhelming majority—90 percent—anticipating that the ROI will be positive in the next five years.

  AI can help your company

That said, implementing AI-based projects is not always a friction-free process. Our survey revealed that many respondents encounter barriers on implementation journey. That's not so surprising—AI may not be so “futuristic” anymore, but it is still new and groundbreaking.

start with small AI projects

 For 80 percent of our survey respondents, there were three or more roadblocks to implementing AI, including:
  • Integrating with the business' current processes and systems
  • A rapidly changing landscape for AI, creating a challenging environment for making informed decisions
  • The costs—and effort—required to train an AI system

While these and other barriers can make the initial implementation of AI projects challenging, for the majority of businesses, the growing pains are worth it, given the anticipated return on investment.

promote IT team with use of AI

If you've got AI on the brain, and are eager to see how you can maximize the impact of this technology across your enterprise, take a look at our newest white paper, How AI Is Reshaping ITSM, the Enterprise, and the Role of IT, for even more insights from businesses at the forefront of AI adoptions.

Read the full white paper to find out how IT teams are utilizing AI enterprise-wide.

Download Now

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