Why Campus IT Leaders Are Raving About Cherwell User Groups
Posted by on November 22, 2019
When it comes to managing mission-critical enterprise software, having a supportive network of experts behind you can make or break your service experience—and even your success. User groups are at the heart of any software community, but they're often overlooked in terms of their importance. Not only are they a great way to connect with like-minded peers in a similar position, but they're the best kept secret to maximizing your major IT investment.
Modernization Doesn't Have to Be Scary
Does my IT Service Management (ITSM) software have ITIL processes built-in? What integrations do I need, and are any of them OOTB? Can I really automate the onboarding process for student workers? What do I want to include in my service catalog for students? What do I want to include in my service catalog for faculty and staff? Which group's self-service portal do I want to launch first? And which one's do I want to launch next?
Whether you're responsible for a small team or your entire IT organization, these are all questions you might ask yourself when modernizing your service experience. And while navigating the process can be daunting, it doesn't have to be.
No matter which stage you're in—implementation, upgrading your software version, or launching a new set of workflows—it's helpful to have someone (or many) to act as a sounding board. There's no substitute for working through your questions in-person with those in similar roles and situations as yourself. And luckily, Cherwell's got you covered.
Join the Community, Gain a Network
Cherwell's User Groups give you the opportunity to do exactly that. These day-long regional workshops take place throughout the year and across the country. They're purposefully curated for you to learn about what's new and what's coming, work through ideas or issues with Cherwell experts, as well as learn from other Cherwell users in higher education.
Stay in the Know
User groups are a great way to stay informed on the latest and greatest at Cherwell, as well as get sneak peeks into what we have in store for future releases. on what's new and what's coming , as well as provide feedback. Christopher Chagnon, ITSM Architect at Worcester Polytechnic Institute (WPI) says, "[User groups] are a great time for trainings and exploring new resources." An in-depth review of the latest release and features is always given, so that you can feel confident in whatever enhancements you decide to implement.
Collaborate and Close
Functionality questions? Workflow ideas? Upgrade hesitancy? User Groups are the perfect way to dot the "i's" and cross the "t's" of any outstanding projects. In a recent chat with Derek Schaubert of University of Texas System (UTS) Office's IT department, he told us how Cherwell's live, in-person user groups help him and his team solve real problems. "The support you get is off the charts," he says. "It's like a family community where you know people by name…There have been several times where we're discussing an issue and by the end of the day it's fixed by working through it with others at the event."
These meetings of the minds are also where you can learn how other institutions and organizations are using Cherwell's technology. Chagnon at WPI says, "Many of us are the sole Cherwell admins at our institution, so I don't have people to bounce ideas off of. In these user groups, I can talk about things I want to develop to see if people have done something similar and get feedback."
Knowledge sharing and feedback goes far beyond user groups. At Cherwell we work closely with our customers during implementation and beyond to continue capturing feedback and improving our solutions. Through Cherwell's Beta Program, many of our higher ed customers' suggestions have been implemented in recent releases, like Anonymous Access, Adaptive Layouts, Google Analytics, and more. And the Cherwell Community's Forums are a great way to connect and talk through particular topics, products, and features.
So, what are you waiting for? Join us at a User Group near you to learn, build, and solve your way to a more seamless campus experience.
"The support you get is off the charts," he says, "It's like a family community where you know people by name…There have been several times where we're discussing an issue and by the end of the day it's fixed by working through it with others at the event." - Derek Schaubert of University of Texas System (UTS) Office’s IT Department
Ebook 5 min
The Definitive Guide to Service Desk KPIs and Metrics
In this comprehensive guide, you'll learn how to develop a portfolio of ITSM KPIs and Metrics that support not only your own IT team's goals, but also the business outcomes your service desk is expected to deliver.
Ebook 7 min
7 Deadly Sins of ITIL Implementation
Wondering whether ITIL® is still relevant in today's fast-paced digital environment? ITIL holds many timeless truths, but it can be misapplied when taken too literally. Uncover the seven mistakes commonly made with ITIL implementations, and gain guidance on how you can go faster—while still upholding ITIL's key principles.
Analyst Research 10 min
NEW! Gartner 2020 Magic Quadrant for ITSM Tools
Considering a new ITSM solution? Start with a complimentary copy of Gartner’s 2020 Magic Quadrant for IT Service Management Tools. The Magic Quadrant provides an evaluation of ten ITSM vendors—along with their viability, strengths, and cautions—and recommendations for defining your requirements
You might also be interested in
Infographic: The Cherwell Difference
Research group Info-Tech recently assessed the ITSM software options. Take a look at this infographic to discover why Cherwell is consistently a top performer when it comes to product quality, feature diversity, administrative ease, and overall value.
3 Ways IT Service Management Can Set Students Up for Success
The IT department of a higher education institution can have a direct impact on student outcomes. Learn how to make that impact positive.
Framingham State University
Framingham State University is a comprehensive institution with more than 6,500 students and 53 undergraduate and graduate degree programs. The Framingham IT team realized it was time to take a broader look at where it was situated as a university, where it wanted to go with its IT strategy, & how to best leverage a new tool.