Cherwell ITSM Solution: Configuration Management
Cherwell configuration management automatically records and monitors every CI in real time, including interrelationships and the identification and impact of change on all associated CIs. A visualization tool lets you clearly see and understand the unified data.
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This guide will introduce the concept of an ITIL-based Configuration Management Database, along with its purpose, its users, and its benefits. After reading it, you'll be prepared to implement a CMDB for your own organization, with knowledge on how to overcome common challenges, as well as an understanding of what to look for in a CMDB solution.
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