Analyst Research 10 min
NEW! Gartner 2019 Magic Quadrant for ITSM Tools

Considering a new ITSM solution? Start with a complimentary copy of Gartner’s 2019 Magic Quadrant for IT Service Management Tools. The Magic Quadrant provides an evaluation of ten ITSM vendors—along with their viability, strengths, and cautions—and recommendations for defining your requirements

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Data Sheet
Cherwell ITSM Solution: Change Management

Cherwell change management automates and streamlines complex change workflows. Full-strength change management tools provide the visibility and control you need to achieve better change outcomes—so your IT infrastructure is highly available and predictable.

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Mature Change Management Before Maturing Your CMDB
Blog
Mature Change Management Before Maturing Your CMDB

Many processes benefit from the visibility a CMDB provides and improving Change Management is a driver for implementing service-aware CMDB

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Data Sheet
Cherwell ITSM Solution: Request and Incident Management

Cherwell request and incident management provides intuitive dashboards and tools that let you quickly deploy automated and standardized request handling and incident resolution based on industry best practices—with real-time visibility and control so you can make smart decisions.

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Data Sheet
Cherwell ITSM Solution: Knowledge Management

Cherwell knowledge management captures, federates, reconciles, and translates real-time IT infrastructure information to create a single trusted knowledge base of actionable intelligence that lets you and your business users solve problems quickly and efficiently.

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Data Sheet
Cherwell ITSM Solution: Problem Management

Cherwell problem management helps you get to the bottom of even the most troublesome IT issues quickly, linking existing problems to a knowledge base of reported incidents and their known workarounds—all with intuitive dashboards and an automated reporting process.

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Data Sheet
Cherwell ITSM Solution: Configuration Management

Cherwell configuration management automatically records and monitors every CI in real time, including interrelationships and the identification and impact of change on all associated CIs. A visualization tool lets you clearly see and understand the unified data.

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Solution Brief
Cherwell for State and Local Government

Rapidly evolving technologies and tightening budgets present new IT-related challenges for government agencies that are already occupied with keeping cities and states running for its taxpayers. Learn why Cherwell is the partner – not just a vendor – that can help your agency grow for the long-term.

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Solution Brief
Cherwell for Financial Services

The world of finance changes by the minute. On top of the inherent capriciousness of the industry, financial businesses — from banks to insurance agencies and brokerages — are facing a myriad of macro challenges that come along with modernization. Learn how you can gain unparalleled visibility over complex IT environments, the ability to rapidly evaluate changing needs, and the means to quickly meet them with Cherwell.

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Built in SaaS Analytics with Cherwell Asset Management 15.0
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New: Built-In SaaS Analytics Capabilities with Cherwell Asset Management 15.0

Cherwell Asset Management's built-in SaaS analytics provides you with a way to analyze usage and licensing costs from SaaS applications so you can reduce software license spending, IT overhead, and software audit risk.

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Data Sheet
Cherwell ITSM Solution: Asset Management

Cherwell asset management is purpose built to help you gain large reductions in software license spending, IT overhead, and software audit risk, giving you visibility and control over your IT investments—from purchase, to installation and use, to retirement.

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How Useful Is ITIL Certification
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How Useful Is an ITIL Certification? Is It Worth Your Time?

Get details on how the ITIL personnel certification program works, along with three key benefits associated with ITIL certification.

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Solution Brief
Cherwell for Higher Education

The world of higher education is at a tipping point. More than ever before, institutions are making business model changes to adapt to market demands, including student trends, competitive pressures, and new market opportunities. And these changes call for more sophisticated technology so that universities can support anything from bring your own device (BYOD) programs to expanding curriculums and campuses.

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Solution Brief 2 min
Cherwell for Healthcare

Provide better patient care through smarter service management with Cherwell. Break free from technology constraints, protect patient privacy, extend support to other groups in your organization, and save money on licensing. Read on to learn how Cherwell can help you transform service delivery and elevate the patient experience.

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Improve Employee Experience Through Digital Transformation
Blog
Digital Transformation: Improving Employee Experience

How easy is it for your employees to navigate the business of your business? The answer to this question matters—satisfied employees leads to workers tend to be more productive and create more value. Here's how to create a positive employee experience at your company.

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