Analyst Research 10 min
Gartner 2018 Magic Quadrant for ITSM Tools

Considering a new ITSM solution? Start with a complimentary copy of Gartner’s 2018 Magic Quadrant for IT Service Management Tools. The magic quadrant provides an evaluation of nine ITSM vendors—along with their viability, strengths, and cautions—and recommendations for defining your requirements.

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Make Work Flow
Webinar
IT Service Transformation: How to Make Work Flow Across the Enterprise

Join three IT leaders as they discuss how they are creating a unified service experience, boosting productivity, and making work flow.

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New-to-ITIL-ITSM-and-Lean
Webinar
New to ITIL, ITSM, and Lean? Don’t Make the Same Mistakes We Did!

Join George Spalding, EVP, Pink Elephant, 20-year ITIL veteran, and co-author of the ITIL v3 Continual Service Improvement volume as he discusses the lessons learned over two decades of working to improve IT performance.

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IT Asset Management
Blog 10 min
IT Asset Management 101: How to Get Started & Best Practices

With IT asset management protocol in place, your organization can manage hardware and software assets throughout their lifecyle, plan budgeting more effectively, mitigate risks, and much more. See how to get started.

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ITIL Service Desk
Blog 10 min
ITIL Service Desk Responsibilities

Implementing an ITIL service desk can be intimidating when you first get started. Try these strategies.

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Aberdeenshire Council
Case Study
Aberdeenshire Council

Find out how Scotland's Aberdeenshire Council uses the Cherwell platform for HR, Finance, Social Work and other areas within the business. With just 90 days to deliver the solution, the agency went from a five-year-old on-premises solution that wasn't meeting their needs to a state-of-the-art, multi-platform, modern solution.

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Munich Airport
Case Study 2 min
Munich Airport

Munich Airport’s ITSM team provides centralized service, supporting the IT needs of the airport as well as all 550 companies operating within its domain. With Cherwell Service Management, Munich Airport has been able to integrate current SAP environments, and has also seen an increase in service quality.

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Dominos
Case Study
Domino's

Since Domino’s Pizza Group plc replaced its legacy tool, which lacked automation, with Cherwell Service Management, the solution has spread beyond IT to the Customer Service Department. Plus, the service desk NPS score improved from 6.7 to 8.1.

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The-Evolving-IT-Organization
Live Webinar
The Evolving IT Service Organization - From Silos to Business Shared Services

Join Troy DuMoulin, VP, Research and Development, Pink Elephant for a discussion of the evolutionary stages that organizations follow as they move from a silo-based culture to a shared services model.

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Essential Guide 15 min
The Essential Guide to ITIL Knowledge Management

Find out how the ITIL Knowledge Management process is used by organizations to collect organizational knowledge, improve accessibility, and eliminate redundancies.

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National Trust for Scotland
Case Study
National Trust for Scotland

Customers had a very positive response to National Trust for Scotland adding a self-service portal. Just one year after its launch, 30 percent of tickets are submitted through the portal.

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Cherwell Service Management 9.5
Blog 2 min
Discover What's New in Cherwell Service Management 9.5—Then Download and Get Started

Learn more about the many valuable enhancements available in Cherwell Service Management 9.5.0.

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National Swimming Pool Foundation
Case Study
National Swimming Pool Foundation

The National Swimming Pool Foundation was able to configure Cherwell Service Management as a customer relationship management (CRM) tool that helps the company manage, support, and process certifications for their instructors and students, and other customer-facing tasks.

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Shine Lawyers
Case Study
Shine Lawyers

Shine Lawyers found that moving to Cherwell Service Management allowed the law firm's IT group to provide speedy, timesaving support to end users in Australia and New Zealand, as well as improving Incident Management and reporting capabilities.

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Farm Credit Mid-America
Case Study
Farm Credit Mid-America

Farm Credit Mid-America uses Cherwell Service Management for performance management in departments beyond IT. Thanks to Cherwell’s codeless architecture, the agricultural lending cooperative was able to quickly replicate two homegrown apps, too.

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