Analyst Research 10 min
NEW! Gartner 2019 Magic Quadrant for ITSM Tools

Considering a new ITSM solution? Start with a complimentary copy of Gartner’s 2019 Magic Quadrant for IT Service Management Tools. The Magic Quadrant provides an evaluation of ten ITSM vendors—along with their viability, strengths, and cautions—and recommendations for defining your requirements

Read more

2020 Forrester Buyers Guide
Analyst Research
Forrester: 2020 Enterprise Service Management Buyer's Guide

Whether you're expanding your existing portfolio of enterprise services, or just getting started with enterprise service management (ESM), Forrester's 2020 buyer's guide is an indispensable resource for identifying the best ESM platform for your organization.

Read more

Analyst Research
Survey IT Service Management – Digital Workflows 2020 (in German)

ITSM is used as a blueprint for digitalizing workflows in other company divisions. Over 90 percent of the participants in our survey for which we partnered with IDG, are of the opinion that standardized, automated and tool-supported processes would be beneficial also for other business units, such as HR or customer service.

Read more

Analyst Research 15 min
Gartner Report Scaling Higher Education and the Journey to Digital Transformation

Learn how IT teams in higher ed can ensure that growth in student populations, as well as expectations for a modern digital experience, are simultaneously accommodated.

Read more

asset_ar_tn_forrester_wave_enterprise_service_management
Analyst Research 7 min
Forrester 2019 Enterprise Service Management Wave™

Read why Cherwell is a leader in Forrester's Wave for Enterprise Service Management 2019, the 15 Providers that Matter Most and How They Stack Up.

Read more

Girl viewing tablet in dimly lit room
Analyst Research
Ovum Market Radar Report: Employee Support Tools

Read Ovum's latest report to find out which ITSM tools are most capable of delivering a modern, frictionless, and engaging service experience that transcends departmental silos.

Read more

asset_ar_tn_ema_how_cherwell_is_transforming_service_management
Analyst Research 5 min
EMA: How Cherwell is Transforming Service Management

Download the report to learn how you can stimulate advances in ITSM and related disciplines to support the more dynamic and business related requirements of the digital age.

Read more

asset_ar_tn_infotech-vendor_analysis
Analyst Research 7 min
Info-Tech Category Report: IT Service Management Tools

Considering a new ITSM tool? Read Info-Tech's comparison of the most popular ITSM products, informed by the experience of 750 real users, so you can make the best possible decision.

Read more

asset_ar_tn_ema_changing_the_future_of_it
Analyst Research 5 min
EMA Research Report Next-Generation IT Service Management

This research report examines ITSM from multiple dimensions, showing what’s really occurring with initiatives in both North America and Europe, and providing a blueprint for how best to accelerate forward into a truly next-generation status.

Read more

asset_ar_tn_idc_great_retail_experiences_start_with_high_performing_teams
Analyst Research 7 min
IDC: Great Retail Experiences Start with High Performing Systems

IDC’s recent Analyst Connection Q&A with Vice President Leslie Hand answers this question and more, giving retailers practical advice on optimizing business processes and customer interactions in today’s fast-paced environment.

Read more

asset_ar_tn_idc_how_modern_itsm_fuels_better_healthcare_delivery_450x250
Analyst Research 7 min
IDC: How Modern ITSM Fuels Better Healthcare Delivery

IDC's latest Health Insights report narrows in on how ITSM can help successful management and governance of complex healthcare IT systems such as electronic health records.

Read more

thumbnail image of man and older woman sitting in an office and looking at a laptop, going over what's on the computer screen
Analyst Research 7 min
The AI Revolution will refashion service management, the enterprise, and the role of IT leaders

If you're responsible for—or interested in—pioneering the use of AI within IT and enterprise service management, don't miss this ground-breaking research exploring AI adoption rates and sentiment among IT leaders, commissioned by Cherwell and IDG Connect.

Read more