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Case Study
Santa Clara County

The County of Santa Clara utilizes Cherwell Service Management and SaaS hosting to make work flow for over 9,000 employees and even more residents in the local county. As a brand new Cherwell customer, SCC is excited to continue their journey with Cherwell.

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Cuna Mutual Case Study
Case Study
Cuna Mutual

CUNA Mutual Group helps credit unions and their members achieve financial success. Cherwell Software helped CUNA Mutual solve their maintenance overhead and upgrades. They were able to take a step back from their legacy system and move to Cherwell to reevaluate systems and simplify their platforms to be cleaner and more effective.

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Heidelberg Cement
Case Study
Heidelberg Cement

Sascha Wind talks about Heidelberg Cement's greatest challenge and how they use Cherwell to help pave the way for their 950 IT employees to improve efficiencies through automated processes.

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P.F. Chang’s
Case Study
P.F. Chang’s

See how PF Chang’s used Cherwell to boost service desk efficiency and improve time to resolution across their 200-location restaurant chain.

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Seattle Cancer Care Alliance
Case Study 2 min
Seattle Cancer Care Alliance

Seattle Cancer Care Alliance's outsourced IT service desk operated adequately, but a desire for financial savings, enriched customer relationships, and improved HIPAA compliance drove SCCA to seek out another solution.

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Legacy Health card
Case Study 5 min
Legacy Health

The Legacy Health IT team transformed its service desk from a product-based to a service-based delivery system in just ten weeks with Cherwell's flexible configuration, integrated monitoring and management, and custom reporting.

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Utilize
Case Study
Utilize

Richard Burton, Technology Director at Utilize talks about how working with Cherwell has helped move the business forward, streamline its processes and bring it closer to its customers.

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Dartmouth Hitchcock
Case Study 2 min
Dartmouth Hitchcock

With twelve different incident management systems and two regional help desks, Dartmouth-Hitchcock lacked the capacity to handle the Epic launch, much less support day-to-day operations moving forward.

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Texas Christian University
Case Study 2 min
Texas Christian University

To increase support of the Texas Christian University’s (TCU) continued growth—including multiple campus renovation projects— the TCU Information Technology department required a more comprehensive and powerful IT service management (ITSM) SaaS solution that could scale efficiently as the university expanded.

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Arriva
Case Study
Arriva

The Cherwell IT Service Management platform has enabled Arriva to unlock several powerful business advantages and over 20% of requests now come through the newly created customer portal. Hear how they have achieved centralised processes and united service teams, as well as very effective KPI and reporting systems.

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AgriBank
Case Study 5 min
AgriBank

AgriBank's IT team created a vision for a brighter future. AgriBank moved from manual to automated processes, improving customer service and business transparency.

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Brennercom
Case Study
Brennercom

The move to Cherwell has given Brennercom faster and more detailed reporting and analytics. In addition Cherwell's flexible codeless platform has allowed them to align easily and quickly to their business objectives and the operational processes that underpin them.

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Aberdeenshire Council
Case Study
Aberdeenshire Council

Find out how Scotland's Aberdeenshire Council uses the Cherwell platform for HR, Finance, Social Work and other areas within the business. With just 90 days to deliver the solution, the agency went from a five-year-old on-premises solution that wasn't meeting their needs to a state-of-the-art, multi-platform, modern solution.

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Jenny Craig
Case Study 2 min
Jenny Craig

Outdated systems plagued Jenny Craig with inefficient processes and created a lack of accountability. Without visibility, the company had no way to quantify the effectiveness or impact of their customer service. It was clear that Curves/Jenny Craig required a modern IT service management (ITSM) solution that could scale to meet their needs.

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London School
Case Study 2 min
London School of Economics

The LSE is home to more than 10,000 students and 3,300 staff, placing considerable demand on its IT service management team. However, as the university continued to expand in scope and complexity, its support team looked for new solutions to overcome the inflexible and outdated service management tools.

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Curtin University
Case Study
Curtin University

Thanks to dashboards, it's easy for leadership at Curtin University to view real-time metrics and examine work queues.

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