Case Study
MSTS

MSTS™ is a global leader in B2B payment and credit solutions, facilitating transactions for customers in more than 190 countries. The company uses Cherwell ITSM to create efficiencies throughout the organization and support its rapid growth.

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thumbnail image for Nasstar case study
Case Study
Nasstar

Nasstar plc, one of the UK's leading managed IT service providers, has been going through a period of growth through acquisition. As part of this change the company needed to establish a ‘one way of working’ and one platform. In this video, Stephen Peak, Head of Continual Service Improvement at Nasstar, explains how the company turned to Cherwell to help it achieve this.

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Super Group
Case Study
Super Group

Along with breaking down silos, implementing Cherwell Service Management allowed Super Group to create custom dashboards, giving executives and department leaders improved visibility into operations.

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Western Carolina University
Case Study
Western Carolina University

Cherwell Service Management is helping the IT team at Western Carolina University support the school's long-terms goals, while students, staff, and faculty all appreciate the addition of the self-service portal.

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Texas Christian University
Case Study 2 min
Texas Christian University

To increase support of the Texas Christian University’s (TCU) continued growth—including multiple campus renovation projects— the TCU Information Technology department required a more comprehensive and powerful IT service management (ITSM) SaaS solution that could scale efficiently as the university expanded.

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Aberdeenshire Council
Case Study
Aberdeenshire Council

Find out how Scotland's Aberdeenshire Council uses the Cherwell platform for HR, Finance, Social Work and other areas within the business. With just 90 days to deliver the solution, the agency went from a five-year-old on-premises solution that wasn't meeting their needs to a state-of-the-art, multi-platform, modern solution.

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Streit Service and Solution
Case Study
Streit Service and Solution

It took just four weeks to implement Cherwell Service Management, complete with Microsoft Outlook and SAP integrations. Now, Streit Service and Solution, which offers companies both supplies and support services, has complete visibility into customer interactions.

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Utilize
Case Study
Utilize

Richard Burton, Technology Director at Utilize talks about how working with Cherwell has helped move the business forward, streamline its processes and bring it closer to its customers.

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University of New Mexico
Case Study 2 min
University of New Mexico

University of New Mexico's goal of unifying all existing IT on campus required breaking down silos that had developed over time. The desktop team, the server team, the network team, and others had grown apart, and a single unified solution was expected to glue them back together with better knowledge sharing between teams.

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Seattle Cancer Care Alliance
Case Study 2 min
Seattle Cancer Care Alliance

Seattle Cancer Care Alliance's outsourced IT service desk operated adequately, but a desire for financial savings, enriched customer relationships, and improved HIPAA compliance drove SCCA to seek out another solution.

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Oklahoma Supreme Court
Case Study 2 min
State of Oklahoma

The State of Oklahoma’s Office Management and Enterprise Services (OMES) department put out an RFP for a new ITSM solution. They had been trying to use their existing solution to serve all of their IT needs, but encountered challenges because updates could not be made quickly, reporting was non-existent, and they didn’t have tools for Change Management workflows.

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Parkview Health
Case Study
Parkview Health

Parkview required a comprehensive, configurable ITSM solution that delivered visual executive dashboards, actionable metrics for decision-making, easy-to-extract data, and built-in ITIL® processes.

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National Trust for Scotland
Case Study
National Trust for Scotland

Customers had a very positive response to National Trust for Scotland adding a self-service portal. Just one year after its launch, 30 percent of tickets are submitted through the portal.

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Shine Lawyers
Case Study
Shine Lawyers

Shine Lawyers found that moving to Cherwell Service Management allowed the law firm's IT group to provide speedy, timesaving support to end users in Australia and New Zealand, as well as improving Incident Management and reporting capabilities.

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Laramie County School District
Case Study 2 min
Laramie County School District

As Laramie County School District prepared to implement a new enterprise resource planning system, SunGard®, they turned to Cherwell® Service Management to complement the new system with a ticketing solution for managing facilities work orders.

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Jenny Craig
Case Study 2 min
Jenny Craig

Outdated systems plagued Jenny Craig with inefficient processes and created a lack of accountability. Without visibility, the company had no way to quantify the effectiveness or impact of their customer service. It was clear that Curves/Jenny Craig required a modern IT service management (ITSM) solution that could scale to meet their needs.

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