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Case Study
Nasstar

Nasstar plc, one of the UK's leading managed IT service providers, has been going through a period of growth through acquisition. As part of this change the company needed to establish a ‘one way of working’ and one platform. In this video, Stephen Peak, Head of Continual Service Improvement at Nasstar, explains how the company turned to Cherwell to help it achieve this.

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Western Carolina University
Case Study
Western Carolina University

Cherwell Service Management is helping the IT team at Western Carolina University support the school's long-terms goals, while students, staff, and faculty all appreciate the addition of the self-service portal.

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Legacy Health card
Case Study 5 min
Legacy Health

The Legacy Health IT team transformed its service desk from a product-based to a service-based delivery system in just ten weeks with Cherwell's flexible configuration, integrated monitoring and management, and custom reporting.

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The Old Mutual
Case Study
The Old Mutual

Old Mutual Life Assurance Company is a leading provider of life assurance, savings and retirement funding products across South Africa. With more than 27,000 internal global customers, Old Mutual relies heavily on its 1,100 strong IT team and 150 service specialists to keep its operations running effectively. Read how Cherwell’s ITSM solution has helped them do this.

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Utilize
Case Study
Utilize

Richard Burton, Technology Director at Utilize talks about how working with Cherwell has helped move the business forward, streamline its processes and bring it closer to its customers.

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Charlotte Mecklenburg
Case Study
Charlotte Mecklenburg Schools

Charlotte-Mecklenburg School District challenged its IT department to provide more value for customers with fewer resources.

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AgriBank
Case Study 5 min
AgriBank

AgriBank's IT team created a vision for a brighter future. AgriBank moved from manual to automated processes, improving customer service and business transparency.

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Hollister
Case Study 2 min
Hollister Incorporated

Learn how this customer consolidated to a single solution in hopes they could provide reduction in ticket numbers, self-service offerings and single global offering for regional service desks in the US, Europe, India, and Australia.

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Seattle Cancer Care Alliance
Case Study 2 min
Seattle Cancer Care Alliance

Seattle Cancer Care Alliance's outsourced IT service desk operated adequately, but a desire for financial savings, enriched customer relationships, and improved HIPAA compliance drove SCCA to seek out another solution.

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London School
Case Study 2 min
London School of Economics

The LSE is home to more than 10,000 students and 3,300 staff, placing considerable demand on its IT service management team. However, as the university continued to expand in scope and complexity, its support team looked for new solutions to overcome the inflexible and outdated service management tools.

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Banco Da Amazonia
Case Study
Banco Da Amazonia

Banco da Amazonia realized they needed an IT service management solution strapped with robust automation and customizable features to support their improved operations.

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image of girl sitting in front of slot machine and smiling
Case Study
Foxwoods Resort Casino

Foxwoods Resort Casino is the largest resort casino in North America, offering a vast array of gaming in seven casino properties, AAA Four-Diamond hotels, restaurants, world-renowned spas, award-winning golf, state-of-the-art theaters, exclusive retailers, and free-to-play online casino games. Delivering IT services to a resort and casino of this size is a monumental task. In addition to that, the Foxwoods’ IT team supports the Mashantucket Pequot Tribal Nation, which owns the property.

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Heidelberg Cement
Case Study
Heidelberg Cement

Sascha Wind talks about Heidelberg Cement's greatest challenge and how they use Cherwell to help pave the way for their 950 IT employees to improve efficiencies through automated processes.

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Streit Service and Solution
Case Study
Streit Service and Solution

It took just four weeks to implement Cherwell Service Management, complete with Microsoft Outlook and SAP integrations. Now, Streit Service and Solution, which offers companies both supplies and support services, has complete visibility into customer interactions.

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Shine Lawyers
Case Study
Shine Lawyers

Shine Lawyers found that moving to Cherwell Service Management allowed the law firm's IT group to provide speedy, timesaving support to end users in Australia and New Zealand, as well as improving Incident Management and reporting capabilities.

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Farm Credit Mid-America
Case Study
Farm Credit Mid-America

Farm Credit Mid-America uses Cherwell Service Management for performance management in departments beyond IT. Thanks to Cherwell’s codeless architecture, the agricultural lending cooperative was able to quickly replicate two homegrown apps, too.

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