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Case Study
Charles Sturt University

Charles Sturt University talks about unified request management through Cherwell Service Management’s single self-service portal. Enabling a consistent, university-wide request management process improving efficiencies and user adoption across numerous business units.

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Case Study
BAM

Tasked with bringing together its operating companies across Europe, BAM turned to Cherwell to help deliver this as well as enhance value and customer experience across the company.

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Case Study
Anchor Hanover

Care and housing provider Anchor Hanover was looking to launch the new face of IT across the company, following its recent merger. It turned to Cherwell for both out of the box and customised solutions, with very positive results.

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Case Study
Marienhaus Unternehmensgrupp

Marienhaus Unternehmensgruppe talks about the challenges they faced before they decided to restructure their ITIL processes and how Cherwell with its flexibility and mobility helped in providing better, more efficient and client-oriented IT services while gaining maximal transparency for the organisations.

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Shine Lawyers
Case Study
Shine Lawyers

Shine Lawyers found that moving to Cherwell Service Management allowed the law firm's IT group to provide speedy, timesaving support to end users in Australia and New Zealand, as well as improving Incident Management and reporting capabilities.

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Utilize
Case Study
Utilize

Richard Burton, Technology Director at Utilize talks about how working with Cherwell has helped move the business forward, streamline its processes and bring it closer to its customers.

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Aberdeenshire Council
Case Study
Aberdeenshire Council

Find out how Scotland's Aberdeenshire Council uses the Cherwell platform for HR, Finance, Social Work and other areas within the business. With just 90 days to deliver the solution, the agency went from a five-year-old on-premises solution that wasn't meeting their needs to a state-of-the-art, multi-platform, modern solution.

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Seattle Cancer Care Alliance
Case Study 2 min
Seattle Cancer Care Alliance

Seattle Cancer Care Alliance's outsourced IT service desk operated adequately, but a desire for financial savings, enriched customer relationships, and improved HIPAA compliance drove SCCA to seek out another solution.

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University of New Mexico
Case Study 2 min
University of New Mexico

University of New Mexico's goal of unifying all existing IT on campus required breaking down silos that had developed over time. The desktop team, the server team, the network team, and others had grown apart, and a single unified solution was expected to glue them back together with better knowledge sharing between teams.

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Oklahoma Supreme Court
Case Study 2 min
State of Oklahoma

The State of Oklahoma’s Office Management and Enterprise Services (OMES) department put out an RFP for a new ITSM solution. They had been trying to use their existing solution to serve all of their IT needs, but encountered challenges because updates could not be made quickly, reporting was non-existent, and they didn’t have tools for Change Management workflows.

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Texas Christian University
Case Study 2 min
Texas Christian University

To increase support of the Texas Christian University’s (TCU) continued growth—including multiple campus renovation projects— the TCU Information Technology department required a more comprehensive and powerful IT service management (ITSM) SaaS solution that could scale efficiently as the university expanded.

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Streit Service and Solution
Case Study
Streit Service and Solution

It took just four weeks to implement Cherwell Service Management, complete with Microsoft Outlook and SAP integrations. Now, Streit Service and Solution, which offers companies both supplies and support services, has complete visibility into customer interactions.

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Western Carolina University
Case Study
Western Carolina University

Cherwell Service Management is helping the IT team at Western Carolina University support the school's long-terms goals, while students, staff, and faculty all appreciate the addition of the self-service portal.

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Super Group
Case Study
Super Group

Along with breaking down silos, implementing Cherwell Service Management allowed Super Group to create custom dashboards, giving executives and department leaders improved visibility into operations.

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National Swimming Pool Foundation
Case Study
National Swimming Pool Foundation

The National Swimming Pool Foundation was able to configure Cherwell Service Management as a customer relationship management (CRM) tool that helps the company manage, support, and process certifications for their instructors and students, and other customer-facing tasks.

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National Trust for Scotland
Case Study
National Trust for Scotland

Customers had a very positive response to National Trust for Scotland adding a self-service portal. Just one year after its launch, 30 percent of tickets are submitted through the portal.

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