Kingspan Insulation
Case Study
Kinsgpan Insulation

Read how Kingspan, the global leader in high performance insulation and building envelope solutions, has turned to Cherwell for a cutting edge, responsive and cost efficient service desk, ticket handling for its 2,500 IT users and a comprehensive IT asset management system.

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Francotyp-Postalia
Case Study
Francotyp-Postalia

With a company history spanning more than 97 years, FP possesses a unique DNA in the areas of actuating elements, sensor systems, cryptography and connectivity. In this video find out how Francotyp Postalia utilizes Cherwell Software to make workflow by improving processes and deliver business results. (Video in German. Subtitles coming soon)

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Jenny Craig
Case Study 2 min
Jenny Craig

Outdated systems plagued Jenny Craig with inefficient processes and created a lack of accountability. Without visibility, the company had no way to quantify the effectiveness or impact of their customer service. It was clear that Curves/Jenny Craig required a modern IT service management (ITSM) solution that could scale to meet their needs.

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Case Study
University of Texas Dallas

University of Texas at Dallas (UT Dallas) is a rising research powerhouse. Along with rapid growth have come the predictable strains on the IT infrastructure. They turned to Cherwell ITSM on AWS.

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group of students surrounding a computer chatting
Case Study
Baldwin Wallace University

Baldwin Wallace University (BW) is a liberal arts and sciences university located in Berea, Ohio. At BW, the IT department had been dealing with a revolving door of help desk products for years. It had deployed solutions ranging from very small to very big that were managed both on- and off-premises. The university needed to standardize on a more robust, cloud-based ITSM solution and found its ideal platform in Cherwell.

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Boral
Case Study 2 min
Boral

Boral needed a service desk that was simple to configure yet able to meet the needs of both the business end users and IT staff without requiring significant programming expertise and associated investments.

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University of New Mexico
Case Study 2 min
University of New Mexico

University of New Mexico's goal of unifying all existing IT on campus required breaking down silos that had developed over time. The desktop team, the server team, the network team, and others had grown apart, and a single unified solution was expected to glue them back together with better knowledge sharing between teams.

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Parkview Health
Case Study
Parkview Health

Parkview required a comprehensive, configurable ITSM solution that delivered visual executive dashboards, actionable metrics for decision-making, easy-to-extract data, and built-in ITIL® processes.

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Oklahoma Supreme Court
Case Study 2 min
State of Oklahoma

The State of Oklahoma’s Office Management and Enterprise Services (OMES) department put out an RFP for a new ITSM solution. They had been trying to use their existing solution to serve all of their IT needs, but encountered challenges because updates could not be made quickly, reporting was non-existent, and they didn’t have tools for Change Management workflows.

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Hollister
Case Study 2 min
Hollister Incorporated

Learn how this customer consolidated to a single solution in hopes they could provide reduction in ticket numbers, self-service offerings and single global offering for regional service desks in the US, Europe, India, and Australia.

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Case Study
MSTS

MSTS™ is a global leader in B2B payment and credit solutions, facilitating transactions for customers in more than 190 countries. The company uses Cherwell ITSM to create efficiencies throughout the organization and support its rapid growth.

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thumbnail image for Nasstar case study
Case Study
Nasstar

Nasstar plc, one of the UK's leading managed IT service providers, has been going through a period of growth through acquisition. As part of this change the company needed to establish a ‘one way of working’ and one platform. In this video, Stephen Peak, Head of Continual Service Improvement at Nasstar, explains how the company turned to Cherwell to help it achieve this.

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Aberdeenshire Council
Case Study
Aberdeenshire Council

Find out how Scotland's Aberdeenshire Council uses the Cherwell platform for HR, Finance, Social Work and other areas within the business. With just 90 days to deliver the solution, the agency went from a five-year-old on-premises solution that wasn't meeting their needs to a state-of-the-art, multi-platform, modern solution.

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Utilize
Case Study
Utilize

Richard Burton, Technology Director at Utilize talks about how working with Cherwell has helped move the business forward, streamline its processes and bring it closer to its customers.

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Western Carolina University
Case Study
Western Carolina University

Cherwell Service Management is helping the IT team at Western Carolina University support the school's long-terms goals, while students, staff, and faculty all appreciate the addition of the self-service portal.

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Super Group
Case Study
Super Group

Along with breaking down silos, implementing Cherwell Service Management allowed Super Group to create custom dashboards, giving executives and department leaders improved visibility into operations.

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