Aberdeenshire Council
Case Study
Aberdeenshire Council

Find out how Scotland's Aberdeenshire Council uses the Cherwell platform for HR, Finance, Social Work and other areas within the business. With just 90 days to deliver the solution, the agency went from a five-year-old on-premises solution that wasn't meeting their needs to a state-of-the-art, multi-platform, modern solution.

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Munich Airport
Case Study 2 min
Munich Airport

Munich Airport’s ITSM team provides centralized service, supporting the IT needs of the airport as well as all 550 companies operating within its domain. With Cherwell Service Management, Munich Airport has been able to integrate current SAP environments, and has also seen an increase in service quality.

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Dominos
Case Study
Domino's

Since Domino’s Pizza Group plc replaced its legacy tool, which lacked automation, with Cherwell Service Management, the solution has spread beyond IT to the Customer Service Department. Plus, the service desk NPS score improved from 6.7 to 8.1.

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National Trust for Scotland
Case Study
National Trust for Scotland

Customers had a very positive response to National Trust for Scotland adding a self-service portal. Just one year after its launch, 30 percent of tickets are submitted through the portal.

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National Swimming Pool Foundation
Case Study
National Swimming Pool Foundation

The National Swimming Pool Foundation was able to configure Cherwell Service Management as a customer relationship management (CRM) tool that helps the company manage, support, and process certifications for their instructors and students, and other customer-facing tasks.

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Shine Lawyers
Case Study
Shine Lawyers

Shine Lawyers found that moving to Cherwell Service Management allowed the law firm's IT group to provide speedy, timesaving support to end users in Australia and New Zealand, as well as improving Incident Management and reporting capabilities.

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Farm Credit Mid-America
Case Study
Farm Credit Mid-America

Farm Credit Mid-America uses Cherwell Service Management for performance management in departments beyond IT. Thanks to Cherwell’s codeless architecture, the agricultural lending cooperative was able to quickly replicate two homegrown apps, too.

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Charlotte Mecklenburg
Case Study
Charlotte Mecklenburg Schools

Charlotte-Mecklenburg School District challenged its IT department to provide more value for customers with fewer resources.

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Semantic Systems
Case Study
Semantic Systems

Semantic Systems decided it needed a more mature and robust IT service management (ITSM) tool that provided improved ITSM process management, higher levels of flexibility, in-house configuration capabilities, better licensing options and greater security measures to segregate customer information.

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Hollister
Case Study 2 min
Hollister Incorporated

Learn how this customer consolidated to a single solution in hopes they could provide reduction in ticket numbers, self-service offerings and single global offering for regional service desks in the US, Europe, India, and Australia.

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Oklahoma Supreme Court
Case Study 2 min
State of Oklahoma

The State of Oklahoma’s Office Management and Enterprise Services (OMES) department put out an RFP for a new ITSM solution. They had been trying to use their existing solution to serve all of their IT needs, but encountered challenges because updates could not be made quickly, reporting was non-existent, and they didn’t have tools for Change Management workflows.

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Curtin University
Case Study
Curtin University

Thanks to dashboards, it's easy for leadership at Curtin University to view real-time metrics and examine work queues.

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Streit Service and Solution
Case Study
Streit Service and Solution

It took just four weeks to implement Cherwell Service Management, complete with Microsoft Outlook and SAP integrations. Now, Streit Service and Solution, which offers companies both supplies and support services, has complete visibility into customer interactions.

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Super Group
Case Study
Super Group

Along with breaking down silos, implementing Cherwell Service Management allowed Super Group to create custom dashboards, giving executives and department leaders improved visibility into operations.

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Western Carolina University
Case Study
Western Carolina University

Cherwell Service Management is helping the IT team at Western Carolina University support the school's long-terms goals, while students, staff, and faculty all appreciate the addition of the self-service portal.

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Arriva
Case Study
Arriva

The Cherwell IT Service Management platform has enabled Arriva to unlock several powerful business advantages and over 20% of requests now come through the newly created customer portal. Hear how they have achieved centralised processes and united service teams, as well as very effective KPI and reporting systems.

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