HomeAdvisor
Case Study
HomeAdvisor

In 1999, HomeAdvisor was launched as a resource to connect homeowners with pre-screened service professionals. What started out as a small venture has grown into a tech company of 5,000 employees that saw 13-percent annual growth last year.

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running
Case Study
GNC

GNC was operating on a homegrown ticketing system that had been developed 20 years prior and could no longer be changed or edited. There were also two separate ticket management systems – one for the stores and one for corporate - which added complexity. IT leadership knew it was time for a change. And with only one GNC Cherwell administrator responsible for developing, reporting and creating dashboards, there was no question that the ITSM solution had to be easy to use.

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Case Study
MSTS

MSTS™ is a global leader in B2B payment and credit solutions, facilitating transactions for customers in more than 190 countries. The company uses Cherwell ITSM to create efficiencies throughout the organization and support its rapid growth.

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Kingspan Insulation
Case Study
Kingspan Insulation

Read how Kingspan, the global leader in high performance insulation and building envelope solutions, has turned to Cherwell for a cutting edge, responsive and cost efficient service desk, ticket handling for its 2,500 IT users and a comprehensive IT asset management system.

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Francotyp-Postalia
Case Study
Francotyp-Postalia

With a company history spanning more than 97 years, FP possesses a unique DNA in the areas of actuating elements, sensor systems, cryptography and connectivity. In this video find out how Francotyp Postalia utilizes Cherwell Software to make workflow by improving processes and deliver business results. (Video in German. Subtitles coming soon)

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Jenny Craig
Case Study 2 min
Jenny Craig

Outdated systems plagued Jenny Craig with inefficient processes and created a lack of accountability. Without visibility, the company had no way to quantify the effectiveness or impact of their customer service. It was clear that Curves/Jenny Craig required a modern IT service management (ITSM) solution that could scale to meet their needs.

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Case Study
University of Texas Dallas

University of Texas at Dallas (UT Dallas) is a rising research powerhouse. Along with rapid growth have come the predictable strains on the IT infrastructure. They turned to Cherwell ITSM on AWS.

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group of students surrounding a computer chatting
Case Study
Baldwin Wallace University

Baldwin Wallace University (BW) is a liberal arts and sciences university located in Berea, Ohio. At BW, the IT department had been dealing with a revolving door of help desk products for years. It had deployed solutions ranging from very small to very big that were managed both on- and off-premises. The university needed to standardize on a more robust, cloud-based ITSM solution and found its ideal platform in Cherwell.

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Boral
Case Study 2 min
Boral

Boral needed a service desk that was simple to configure yet able to meet the needs of both the business end users and IT staff without requiring significant programming expertise and associated investments.

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University of New Mexico
Case Study 2 min
University of New Mexico

University of New Mexico's goal of unifying all existing IT on campus required breaking down silos that had developed over time. The desktop team, the server team, the network team, and others had grown apart, and a single unified solution was expected to glue them back together with better knowledge sharing between teams.

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Parkview Health
Case Study
Parkview Health

Parkview required a comprehensive, configurable ITSM solution that delivered visual executive dashboards, actionable metrics for decision-making, easy-to-extract data, and built-in ITIL® processes.

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Oklahoma Supreme Court
Case Study 2 min
State of Oklahoma

The State of Oklahoma’s Office Management and Enterprise Services (OMES) department put out an RFP for a new ITSM solution. They had been trying to use their existing solution to serve all of their IT needs, but encountered challenges because updates could not be made quickly, reporting was non-existent, and they didn’t have tools for Change Management workflows.

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Hollister
Case Study 2 min
Hollister Incorporated

Learn how this customer consolidated to a single solution in hopes they could provide reduction in ticket numbers, self-service offerings and single global offering for regional service desks in the US, Europe, India, and Australia.

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thumbnail image for Nasstar case study
Case Study
Nasstar

Nasstar plc, one of the UK's leading managed IT service providers, has been going through a period of growth through acquisition. As part of this change the company needed to establish a ‘one way of working’ and one platform. In this video, Stephen Peak, Head of Continual Service Improvement at Nasstar, explains how the company turned to Cherwell to help it achieve this.

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Streit Service and Solution
Case Study
Streit Service and Solution

It took just four weeks to implement Cherwell Service Management, complete with Microsoft Outlook and SAP integrations. Now, Streit Service and Solution, which offers companies both supplies and support services, has complete visibility into customer interactions.

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Aberdeenshire Council
Case Study
Aberdeenshire Council

Find out how Scotland's Aberdeenshire Council uses the Cherwell platform for HR, Finance, Social Work and other areas within the business. With just 90 days to deliver the solution, the agency went from a five-year-old on-premises solution that wasn't meeting their needs to a state-of-the-art, multi-platform, modern solution.

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