Parkview Health
Case Study
Parkview Health

Parkview required a comprehensive, configurable ITSM solution that delivered visual executive dashboards, actionable metrics for decision-making, easy-to-extract data, and built-in ITIL® processes.

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Dartmouth Hitchcock
Case Study 2 min
Dartmouth Hitchcock

With twelve different incident management systems and two regional help desks, Dartmouth-Hitchcock lacked the capacity to handle the Epic launch, much less support day-to-day operations moving forward.

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thumbnail image for Making Work Flow with Marienhaus
Case Study
Marienhaus Unternehmensgrupp

Marienhaus Unternehmensgruppe talks about the challenges they faced before they decided to restructure their ITIL processes and how Cherwell with its flexibility and mobility helped in providing better, more efficient and client-oriented IT services while gaining maximal transparency for the organisations.

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Case Study
BAM

Tasked with bringing together its operating companies across Europe, BAM turned to Cherwell to help deliver this as well as enhance value and customer experience across the company.

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Seattle Cancer Care Alliance
Case Study 2 min
Seattle Cancer Care Alliance

Seattle Cancer Care Alliance's outsourced IT service desk operated adequately, but a desire for financial savings, enriched customer relationships, and improved HIPAA compliance drove SCCA to seek out another solution.

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Atlantic Health Systems
Case Study 5 min
Atlantic Health Systems

Multiple critical applications did not integrate well with their IT service management tool, and configuration difficulties left the AHS team time fighting fires related to the tool instead of fulfilling its service delivery initiatives. IT was unable to optimize its own processes, much less be proactive in creating the solutions they aspired to provide.

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Legacy Health card
Case Study 5 min
Legacy Health

The Legacy Health IT team transformed its service desk from a product-based to a service-based delivery system in just ten weeks with Cherwell's flexible configuration, integrated monitoring and management, and custom reporting.

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