Case Study
University of Texas Dallas

University of Texas at Dallas (UT Dallas) is a rising research powerhouse. Along with rapid growth have come the predictable strains on the IT infrastructure. They turned to Cherwell ITSM on AWS.

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Case Study
Baldwin Wallace University

Baldwin Wallace University (BW) is a liberal arts and sciences university located in Berea, Ohio. At BW, the IT department had been dealing with a revolving door of help desk products for years. It had deployed solutions ranging from very small to very big that were managed both on- and off-premises. The university needed to standardize on a more robust, cloud-based ITSM solution and found its ideal platform in Cherwell.

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University of New Mexico
Case Study 2 min
University of New Mexico

University of New Mexico's goal of unifying all existing IT on campus required breaking down silos that had developed over time. The desktop team, the server team, the network team, and others had grown apart, and a single unified solution was expected to glue them back together with better knowledge sharing between teams.

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Western Carolina University
Case Study
Western Carolina University

Cherwell Service Management is helping the IT team at Western Carolina University support the school's long-terms goals, while students, staff, and faculty all appreciate the addition of the self-service portal.

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Texas Christian University
Case Study 2 min
Texas Christian University

To increase support of the Texas Christian University’s (TCU) continued growth—including multiple campus renovation projects— the TCU Information Technology department required a more comprehensive and powerful IT service management (ITSM) SaaS solution that could scale efficiently as the university expanded.

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Laramie County School District
Case Study 2 min
Laramie County School District

As Laramie County School District prepared to implement a new enterprise resource planning system, SunGard®, they turned to Cherwell® Service Management to complement the new system with a ticketing solution for managing facilities work orders.

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London School
Case Study 2 min
London School of Economics

The LSE is home to more than 10,000 students and 3,300 staff, placing considerable demand on its IT service management team. However, as the university continued to expand in scope and complexity, its support team looked for new solutions to overcome the inflexible and outdated service management tools.

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Charlotte Mecklenburg
Case Study
Charlotte Mecklenburg Schools

Charlotte-Mecklenburg School District challenged its IT department to provide more value for customers with fewer resources.

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thumbnail image for Charles Sturt University case study
Case Study
Charles Sturt University

Charles Sturt University talks about unified request management through Cherwell Service Management’s single self-service portal. Enabling a consistent, university-wide request management process improving efficiencies and user adoption across numerous business units.

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Case Study
BAM

Tasked with bringing together its operating companies across Europe, BAM turned to Cherwell to help deliver this as well as enhance value and customer experience across the company.

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thumbnail image of students sitting on school stairs at Framingham State University
Case Study
Framingham State University

Framingham State University is a comprehensive institution with more than 6,500 students and 53 undergraduate and graduate degree programs. The Framingham IT team realized it was time to take a broader look at where it was situated as a university, where it wanted to go with its IT strategy, & how to best leverage a new tool.

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