Data Sheet
Get to Know Cherwell

Find out how Cherwell streamlines work processes and increases productivity for IT and employees across the enterprise.

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Data Sheet
Cherwell Professional Services - Annual Review

The Annual Review activities will focus both on business and technical areas of your system. Initial CSM implementations provide a solid foundation for the known business requirements.

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Data Sheet
Cherwell CAM GO!

Getting a new IT asset management solution into production quickly and cost effectively can be intimidating if you’ve never done it before – regardless of how easy it is to install the Cherwell technology itself. Understanding all the processes, best practices, and technology setup for asset discovery can be overwhelming and appear complex.

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Data Sheet
Cherwell Premier Support

Organizations require a higher level of support than the standard support model offered with their solution purchase. Currently, enterprise level customers are being supported by the pool of generally available support resources who may not be familiar with their specific needs or configurations.

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Data Sheet
9 Considerations Before You License a New ITSM Solution

It may be easy to find a potential ITSM solution that meets your IT service management requirements. However, it might be difficult to calculate the hard and soft costs of this solution. Getting clear answers to these nine questions is critical in controlling your total cost of ownership.

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Data Sheet
What's Included in My License?

Figuring out which aspects of a software license you have the right to use can be difficult and tricky. Cherwell’s concurrent session license makes it easy. Within one license, you receive 11 ITIL processes; 100+ integrations; performance analytics; and the ability to enable more users.

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Data Sheet
Cherwell One-Step™ Actions

Manual IT service management (ITSM) processes are not only inefficient, but they also limit the effectiveness of your service desk team. Performing manual workflows, whether simple or complex, result in miscommunication, errors, and wasted time. In order for routine, yet important processes to be initiated and fulfilled effectively, workflows must be planned from start to finish and automated as much as possible.

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Data Sheet
Migrating from HPE Service Manager to Cherwell Service Management

Cherwell Professional Services and certified service partners have extensive experience successfully migrating HPE Service Manager customers to Cherwell Service Management. These projects can vary tremendously based on HPE platform and version the customer is moving from (Service Manager or Service Anywhere), the required integrations, number and level of process customization, automations, and other desired capabilities such as dashboards, reports, and self-service portal.

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Splunk Integration Data Sheet
Data Sheet
Splunk Integration

Splunk’s core platform and IT Service Intelligence (ITSI) and Cherwell Service Management jointly offer a two-way integration that combines the ability to monitor and measure service and system performance and the ability to manage and solve service disruptions and provide incident response and remediation.

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Data Sheet
Cherwell Professional Services - Blocks of Time (BOTs)

BOTs are pre-purchased services hours that can be used by a customer on future activities. These pre-determined blocks of hours can be drawn from during the 12-month contract period. The hourly rate is discounted based on the volume of hours purchased.

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Data Sheet
Cherwell Professional Services Datasheet

Missing functionality to provide integration between Cherwell and key systems and applications that the business uses. In some cases, an organization’s staff does not allow for the additional time, effort and expertise for integrating these systems and applications. In other cases, organizations are not aware of Cherwell’s integration capabilities, and need assistance in learning what can be done to provide seamless integrations.

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Cherwell HR Case Management Data Sheet
Data Sheet
HR Case Management

Cherwell’s HR Case Management solution enables human resource (HR) teams to handle cases and deliver employee services effectively and efficiently — in a manner that meets the expectations of today’s knowledge worker. Standardize and automate ad hoc paper and email based HR processes.

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Cherwell Facilities Service Management Data Sheet
Data Sheet
Cherwell Facilities Service Management

The quick and efficient delivery of facilities management services is critical to maintaining business operations. Traditionally, facilities organizations have relied on spreadsheets, email, and manual processes to manage maintenance requests—and many still do. This approach has become increasingly complex and unsustainable as executive leaders look to facilities teams to provide recurring, preventative maintenance that ensures business continuity, while regulating expenses and driving down operational overhead.

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HR Employee Administration Solution
Data Sheet
HR Employee Administration

Ensure New Employees Hit the Ground Running. Cherwell’s HR Employee Administration solution helps standardize and automate activities such as benefits and payroll activation, equipment procurement and installation, and system access.

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Data Sheet
Information Security Management System (ISMS)

As your IT infrastructure expands and data is increasingly utilized to achieve competitive advantage, effective policies and procedures for securing data, minimizing the risk of information security breaches, and ensuring business continuity are essential. Security governance and risk management require that service desk and security procedures are tightly integrated, so that incident response, remediation, and prevention are swift, effective, and well documented.

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Microsoft/Cherwell Technology Integrations Data Sheet
Data Sheet
Microsoft/Cherwell Technology Integrations Data Sheet

Organizations that use several Microsoft software solutions can improve operational efficiency thanks to integrations between Microsoft and Cherwell Software.

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