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Data Sheet
Cherwell CAM GO!

Getting a new IT asset management solution into production quickly and cost effectively can be intimidating if you’ve never done it before – regardless of how easy it is to install the Cherwell technology itself. Understanding all the processes, best practices, and technology setup for asset discovery can be overwhelming and appear complex.

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Data Sheet
Cherwell Premier Support

Organizations require a higher level of support than the standard support model offered with their solution purchase. Currently, enterprise level customers are being supported by the pool of generally available support resources who may not be familiar with their specific needs or configurations.

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Splunk Integration Data Sheet
Data Sheet
Splunk Integration

Splunk’s core platform and IT Service Intelligence (ITSI) and Cherwell Service Management jointly offer a two-way integration that combines the ability to monitor and measure service and system performance and the ability to manage and solve service disruptions and provide incident response and remediation.

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Data Sheet
Migrating from HPE Service Manager to Cherwell Service Management

Cherwell Professional Services and certified service partners have extensive experience successfully migrating HPE Service Manager customers to Cherwell Service Management. These projects can vary tremendously based on HPE platform and version the customer is moving from (Service Manager or Service Anywhere), the required integrations, number and level of process customization, automations, and other desired capabilities such as dashboards, reports, and self-service portal.

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Data Sheet
Cherwell One-Step™ Actions

Manual IT service management (ITSM) processes are not only inefficient, but they also limit the effectiveness of your service desk team. Performing manual workflows, whether simple or complex, result in miscommunication, errors, and wasted time. In order for routine, yet important processes to be initiated and fulfilled effectively, workflows must be planned from start to finish and automated as much as possible.

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Data Sheet
What's Included in My License?

Figuring out which aspects of a software license you have the right to use can be difficult and tricky. Cherwell’s concurrent session license makes it easy. Within one license, you receive 11 ITIL processes; 100+ integrations; performance analytics; and the ability to enable more users.

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Data Sheet
9 Considerations Before You License a New ITSM Solution

It may be easy to find a potential ITSM solution that meets your IT service management requirements. However, it might be difficult to calculate the hard and soft costs of this solution. Getting clear answers to these nine questions is critical in controlling your total cost of ownership.

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Data Sheet
Cherwell PSO Diagnostic

Customers run into nagging issues with their system and need a helping hand to get past the bump. Customer Support provides an effort to ‘fix’ issues; however, sometimes the issues involve configurations, performance, or general consulting guidance that is beyond the Support charter.

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Data Sheet
Cherwell GO! Advanced

The decision to migrate to a new Service Desk solution is not made lightly and the implementation of this new tool needs to be solid and comprehensive; not drawn out. The resulting system needs to cover ITIL® core processes – but also needs to allow for a core set of business specific configurations.

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Data Sheet
How to Break Up with Your SaaS Vendor

Take control over your service management contract. If you wait until near the end of the current contract period, your negotiating power is diminished, and you may have no choice but to accept a price increase. Take steps to avoid this trap and a hasty renewal discussion.

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Data Sheet
Cherwell Built-In ITIL Best Practices Datasheet

Leverage ITIL best practices with Cherwell Service Management to strengthen IT’s relationship with the business, improve service quality, and increase customer satisfaction.

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Data Sheet 2 min
Cherwell Service Management Overview

Cherwell Service Management provides a powerful and flexible IT service management (ITSM) platform for service desk teams that need to move fast and can’t afford to be constrained by technology.

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Data Sheet
Dashboards and Reporting

According to Gartner’s 2017 CIO agenda, analytics represent as the number one technology investment. This is because IT leaders are under constant pressure to demonstrate business value. The only way to manage activity and gain a true understanding of performance is through purposeful monitoring and measurement. However, sifting through an overwhelming amount of data to extract meaningful insights is a common challenge.

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Data Sheet
Cherwell Asset Management Overview

Cherwell Asset Management is an IT asset management (ITAM) solution designed for organizations seeking improved governance over their hardware and software investments. By integrating data related to software inventory, application usage, contracts, and entitlements, you can track and manage your software assets from purchase to retirement—and abandon Excel spreadsheets once and for all.

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Cherwell Facilities Service Management Data Sheet
Data Sheet
Cherwell Facilities Service Management

The quick and efficient delivery of facilities management services is critical to maintaining business operations. Traditionally, facilities organizations have relied on spreadsheets, email, and manual processes to manage maintenance requests—and many still do. This approach has become increasingly complex and unsustainable as executive leaders look to facilities teams to provide recurring, preventative maintenance that ensures business continuity, while regulating expenses and driving down operational overhead.

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Data Sheet
Cherwell IT Service Management UI Modernization

With Cherwell IT Service Management, you get a powerful and flexible IT service management (ITSM) solution. But if you’re running a version prior to 9.6, you’re missing out on significant upgrades and improvements to out of the box forms and user experience.

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