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Data Sheet
What's Included in My License?

Figuring out which aspects of a software license you have the right to use can be difficult and tricky. Cherwell’s concurrent session license makes it easy. Within one license, you receive 11 ITIL processes; 100+ integrations; performance analytics; and the ability to enable more users.

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Data Sheet
9 Considerations Before You License a New ITSM Solution

It may be easy to find a potential ITSM solution that meets your IT service management requirements. However, it might be difficult to calculate the hard and soft costs of this solution. Getting clear answers to these nine questions is critical in controlling your total cost of ownership.

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Splunk Integration Data Sheet
Data Sheet
Splunk Integration

Splunk’s core platform and IT Service Intelligence (ITSI) and Cherwell Service Management jointly offer a two-way integration that combines the ability to monitor and measure service and system performance and the ability to manage and solve service disruptions and provide incident response and remediation.

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Data Sheet
Migrating from HPE Service Manager to Cherwell Service Management

Cherwell Professional Services and certified service partners have extensive experience successfully migrating HPE Service Manager customers to Cherwell Service Management. These projects can vary tremendously based on HPE platform and version the customer is moving from (Service Manager or Service Anywhere), the required integrations, number and level of process customization, automations, and other desired capabilities such as dashboards, reports, and self-service portal.

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Data Sheet
Cherwell One-Step™ Actions

Manual IT service management (ITSM) processes are not only inefficient, but they also limit the effectiveness of your service desk team. Performing manual workflows, whether simple or complex, result in miscommunication, errors, and wasted time. In order for routine, yet important processes to be initiated and fulfilled effectively, workflows must be planned from start to finish and automated as much as possible.

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Data Sheet
Cherwell Built-In ITIL Best Practices Datasheet

Leverage ITIL best practices with Cherwell Service Management to strengthen IT’s relationship with the business, improve service quality, and increase customer satisfaction.

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Data Sheet 2 min
Cherwell Service Management Overview

Cherwell Service Management provides a powerful and flexible IT service management (ITSM) platform for service desk teams that need to move fast and can’t afford to be constrained by technology.

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Data Sheet
Dashboards and Reporting

According to Gartner’s 2017 CIO agenda, analytics represent as the number one technology investment. This is because IT leaders are under constant pressure to demonstrate business value. The only way to manage activity and gain a true understanding of performance is through purposeful monitoring and measurement. However, sifting through an overwhelming amount of data to extract meaningful insights is a common challenge.

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Data Sheet
Cherwell Asset Management Overview

Cherwell Asset Management is an IT asset management (ITAM) solution designed for organizations seeking improved governance over their hardware and software investments. By integrating data related to software inventory, application usage, contracts, and entitlements, you can track and manage your software assets from purchase to retirement—and abandon Excel spreadsheets once and for all.

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Cherwell Facilities Service Management Data Sheet
Data Sheet
Cherwell Facilities Service Management

The quick and efficient delivery of facilities management services is critical to maintaining business operations. Traditionally, facilities organizations have relied on spreadsheets, email, and manual processes to manage maintenance requests—and many still do. This approach has become increasingly complex and unsustainable as executive leaders look to facilities teams to provide recurring, preventative maintenance that ensures business continuity, while regulating expenses and driving down operational overhead.

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Data Sheet
Information Security Management System (ISMS)

As your IT infrastructure expands and data is increasingly utilized to achieve competitive advantage, effective policies and procedures for securing data, minimizing the risk of information security breaches, and ensuring business continuity are essential. Security governance and risk management require that service desk and security procedures are tightly integrated, so that incident response, remediation, and prevention are swift, effective, and well documented.

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Data Sheet
Cherwell Integration Service (CIS)

As organizations grow, they tend to acquire numerous software solutions that meet a variety of needs across IT and business domains. The result is often an array of disjointed systems—frequently containing duplicate information—which cause operational inefficiencies and redundancy, hinder communication and collaboration, and are costly to maintain.

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HR Employee Administration Solution
Data Sheet
HR Employee Administration

Ensure New Employees Hit the Ground Running. Cherwell’s HR Employee Administration solution helps standardize and automate activities such as benefits and payroll activation, equipment procurement and installation, and system access.

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HR Service Management
Data Sheet
HR Service Management Solution

Cherwell HR Service Management (HRSM) is new purpose-built HR Service Management solution which combines HR Case Management and HR Employee Administration. Our HRSM solution is designed to provide a consumer‑like service experience and increase HR productivity and employee satisfaction.

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Cherwell HR Case Management Data Sheet
Data Sheet
HR Case Management

Cherwell’s HR Case Management solution enables human resource (HR) teams to handle cases and deliver employee services effectively and efficiently — in a manner that meets the expectations of today’s knowledge worker. Standardize and automate ad hoc paper and email based HR processes.

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Data Sheet
Cherwell GO™

Getting a new IT service desk into production quickly and cost effectively can be daunting—regardless of how easy it is to deploy and configure the technology itself. Cherwell GO provides a prescriptive approach and professional services for getting an initial basic Cherwell Service Management solution implemented and into production.

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