eBook
Ebook
Gain Widespread Support and Executive Buy-In

Once you’ve identified the right ITSM solution and established the positive business outcomes, the final step is gaining 360° support. See what’s required to gain the right support from the right people at the right time.

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eBook
Ebook
Establish the Business Impact of the Right ITSM

Gaining executive buy-in (and budget) means showing tangible business impacts to every stakeholder. Learn how to quantify those expected results, ensuring everyone understands the outcomes and is aligned on strategic purpose.

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eBook
Ebook
Make Sense of Your ITSM Options

With so many solutions, capabilities, and organizational demands, finding the right ITSM solution can be a challenge. Use this analytic method to rate vendors, break down requirements, and dive into peer reviews.

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eBook
Ebook
Benchmark Your Service Management Practice

The first step in championing a new ITSM solution is understanding where you are—and where you aren’t—right now. This eBook will help you assess your current solution, identifying and framing opportunities to improve.

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eBook
Ebook
Champion Your Next Service Management Solution: Executive Summary

Buying technology is hard…not just making technical decisions but—at least as often—the effort required to gain agreement and secure a budget. Start here to learn how to arm yourself with the insights and intel to inspire action.

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train
Ebook 7 min
Speed Ahead with Technology That Streamlines Work and Collaboration

Learn from eight leading experts on how technology plays a role in cross-departmental collaboration, how to ensure a seamless transition in a transformation process and how workflow automation can improve the customer and employee experience.

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Meeting
Ebook
Transform Your From a Provider to Your Partner

Most organizations understand why it’s important to work with a tech-savvy MSP, but the key is also communication. Find out how to develop a strong partnership with your MSP and get results.

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Business Woman
Ebook
How to Deliver a Better CX with Higher Margins

There’s a sweet spot in finding cost savings while providing value to customers. Learn strategies that will significantly reduce your TCO and increase margins.

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Meeting
Ebook
Create a Modern Platform for Ongoing MSP Success

Keeping outdated ITSM tools is not always the best method for reducing costs. Here’s why investing in a modern platform can help your MSP find greater success.

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Lawless eBook
Ebook
The Signs and Stages of Digital Transformation

Cherwell commissioned Lawless Research to survey managers and executives inside and outside of corporate IT departments to understand how work process integration contributes to digital transformation.

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Top 10 Criteria for Choosing a Next-Gen ITSM Platform
Ebook 7 min
Top 10 Criteria for Choosing a Next-Gen ITSM Platform

In this comprehensive guide for buyers, industry expert and analyst Stephen Mann lays out the ten most important criteria to drive the evaluation and selection of an ITSM platform that will deliver the business outcomes your organization seeks.

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ITSM Handbook for Remote Workforce Enablement
Ebook 7 min
ITSM Handbook for Remote Workforce Enablement

As workers transition from office to home, IT staff must deliver the tech and services employees need to remain productive. Learn how to keep up with increased user demands, while laying the groundwork for success in the new era of remote work.

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asset_ebook_the_low_code_imperative_for_healthcare_It
Ebook 2 min
The Low Code Imperative for Healthcare IT

In this eBook, you will read how low-code software solutions let you maintain, administer, and build the functionality that meets your business goals. You will also look how to reduce your reliance on costly programmers, eliminate the need for clunky change processes, and decrease the cost of solution upgrades.

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asset_ebook_tn_the_definitive_guide_to_service_desk_KPIs_and_metrics
Ebook 5 min
The Definitive Guide to Service Desk KPIs and Metrics

In this comprehensive guide, you'll learn how to develop a portfolio of ITSM KPIs and Metrics that support not only your own IT team's goals, but also the business outcomes your service desk is expected to deliver.

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asset_ebook_tn_the_critical_link_between_itsm_and_healthcare
Ebook 7 min
The Critical Link Between ITSM and Healthcare Delivery

Learn how six healthcare service desk teams use ITSM to support better patient care and improve the health of their own IT service delivery.

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Shining the Light on Shadow IT
Ebook 5 min
Shining the Light on Shadow IT

Shadow IT can not—and should not—be swept under the carpet. Instead, we need to embrace a new paradigm by partnering with the business to create standards by which the technology employees demand (and need to do their jobs effectively) can be brought into compliance. Learn how in this eBook.

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