Essential Guide 15 min
The Essential Guide to ITIL Knowledge Management

Find out how the ITIL Knowledge Management process is used by organizations to collect organizational knowledge, improve accessibility, and eliminate redundancies.

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Essential Guide 5 min
The Essential Guide to ITIL Change Management

Change Management is powerful and far-reaching, in that it supports every stage of the ITIL life cycle. It is important to recognize there are strategic, tactical, and operational changes that need to be defined and managed to support your organizational service goals. Herein lies the keys to success.

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Essential Guide 5 min
The Essential Guide to Creating an IT Service Catalog

This Essential Guide to Developing a First-Class IT Service Catalog will provide an introduction to the IT service catalog and promote the value a well-designed catalog can bring to any organization.

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Essential Guide 5 min
The Essential Guide to ITIL Framework and Processes

Aligned organizational needs and services can lay the foundation for establishing a competitive edge and achieving business success. The ITIL® framework offers a set of ITSM best practices aids organizations in aligning IT service delivery with business goals.

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Essential Guide 5 min
The Essential Guide to ITIL Incident Management

Incident Management is usually the first IT Infrastructure Library (ITIL®) process targeted for implementation or improvement among organizations seeking to adopt ITIL best practices. The reasons for this are simple: Improved Consumerization and Service Value Realization.

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Essential Guide 5 min
The Essential Guide to ITIL Problem Management

Many organizations suffer needlessly because they don't have effective Problem Management process. Oftentimes, this is because IT teams confuse Problem Management with Incident Management and don't thoroughly understand its relationship to Change Management.

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Essential Guide 5 min
The Essential Guide to CMDB

This guide will introduce the concept of an ITIL-based Configuration Management Database, along with its purpose, its users, and its benefits. After reading it, you'll be prepared to implement a CMDB for your own organization, with knowledge on how to overcome common challenges, as well as an understanding of what to look for in a CMDB solution.

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