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Live Webinar 45 min
Digital Transformation is probably not what you think

[12 September 2019; Timing: 3pm BST] Many companies don’t know what digital transformation actually is. This webinar will help you understand the complexity behind the digital transformation process and why digitising your paper forms is not even scratching the surface. We'll look at how some well-known companies have innovated in a disruptive fashion, digitally transforming their entire business model into new markets and new revenue streams.

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Live Webinar 45 min
Today’s ITSM challenges are shaping tomorrow’s business success. Are you ready?

[29 August 2019; Timing: 10am BST] This webinar will look at how to leverage the latest in ITSM and make sure that you and your organisation are prepared for what’s coming. We’ll be discussing: 1) The current challenges and trends that are already shaping the future of ITSM, 2) The latest ITSM capabilities that will help you be more efficient, achieve higher user satisfaction, faster time to market and a lower TCO, and 3) Tomorrow’s ITSM, what does it look like and what are the benefits for your organisation.

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Live Webinar 60 min
Employee Satisfaction - The Gold Standard of ITSM Metrics

More than ever, employee satisfaction is a key performance metric for the IT service desk – and one of the most challenging metrics to manage. In this joint webinar between Cherwell Software and BeyondTrust, we will explore how privileged access, remote support, and a more productive service desk can meet the rising bar of employee expectations.

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Live Webinar 60 min
ITSMs Vital Role in Optimizing Cloud Management

Chances are, your organization is contemplating or in the process of migrating some or all of your infrastructure to the cloud. No matter where you’re at in your cloud journey, you won’t want to miss our upcoming webinar discussing the service desk’s critical role in optimizing—if not transforming—your organization’s approach to cloud management, with an emphasis on business outcomes.

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Live Webinar 60 min
ITSM 2020: Top 5 Predictions to Guide Your Service Desk Strategy

2020 is just around the corner, and it’s time to begin defining your ITSM goals, strategy, and related investments—with a focus on delivering business value. Join Kari Nelson of Cherwell Software and Stephen Mann of ITSM.tools for an in-depth discussion of the five most significant business and industry trends that will shape the service desk in 2020 and beyond.

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Live Webinar 60 min
Product Demo: Cherwell Service Management Overview

Join Cherwell product experts on the first Wednesday of every month for a live webinar that offers an overview of Cherwell Service Management, as well as a hands-on visual tour of its key capabilities.

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IT Service Management 2020
Live Webinar 45 min
Product Demo: Cherwell Enterprise Service Management Solutions

Join us on the third Wednesday of the month to learn how Cherwell enables you to automate workflows and streamline service delivery for departments across the enterprise including IT, Human Resources, Project Management, Facilities, Legal, and more.

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Webinar
Transform Your Service Desk And Stay Ahead of The Game

Many company leaders realise there's a need to transform processes and even change their business models to stay relevant in today’s digital world. In this session, we'll cover some of the latest trends, techniques and processes you need to stay relevant and agile as well as how to modernise your service desk.

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Webinar
3 Tips for Maximizing the Business Value of ITIL and ITSM

Value may be overused word, but there is no escaping the reality that IT is faced with pressure to deliver more of it with each passing day. So how can you take what some would make you believe is a legacy framework like ITIL and a commodity technology like ITSM and extract maximum value?

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Webinar
Love It or Leave It: Making the Business Case for Your Next ITSM Solution

Most enterprises today have some sort of IT service management (ITSM) solution in place, but the vast majority aren’t receiving the business value they had anticipated—or been promised. While the most basic ticketing tools will never deliver the maturity, efficiency, or ROI they seek, the more expensive, complex solutions require too much time, development, and administrative overhead.

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Webinar
Take Your Service Desk to "Eleven" with the Right Tech Stack

As IT teams come under increasing pressure to deliver services more quickly, effectively, and affordably, the ITSM tech stack must evolve to provide greater efficiency for service desk staff, as well as a better experience for end users. This means the seamless blending of technologies into an integrated ecosystem, and, in many cases, replacement of legacy systems and ineffective tools.

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Webinar
Elevating the Student Experience with Smarter ITSM

The higher education learning environment is changing at a dramatic pace. Textbooks and notepads are being replaced by laptops and Google Docs. Faculty and students are teaching and learning in virtual meeting spaces. The rapidly increasing digital demands of higher education underscore the need for a modern approach to service management like never before.

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Webinar
Take the Pain Out of ITSM Tool Selection - 5 Tips to Simply the Process

The IT industry continues to see a high level of IT service management (ITSM) tool churn, along with the associated pain. In order to stop this cycle of tool replacement, and to achieve your goals, your IT team needs to optimize its approach to ITSM tool procurement, delivery, and use—starting with getting the ITSM tool selection process right.

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Webinar
How to Create a Self-Service Portal that Revolutionizes the Employee Experience

IT teams are under increasing pressure to deliver a service experience that meet both the needs and the expectations its users. As today’s workforce comes to expect greater self-sufficiency, along with personalized and instantaneous service, IT organizations must establish a self-service strategy that elevates—if not revolutionizes—the employee experience.

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ITIL 4 is Here! How to Apply Service Value Chain Guidance for Maximum Business Impact
Webinar 59 min
ITIL 4 is Here! How to Apply Service Value Chain Guidance for Maximum Business Impact

The newly-released ITIL update, ITIL 4, does away with the ITIL v3 service lifecycle that was based around the five elements of service strategy, design, transition, and operation, plus continual service improvement (CSI). The ITIL 4 service value chain offers a new approach to managing services within IT that transcends traditional silos and drives significant benefits to the business.

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Webinar
ITSM Trends You Can't Ignore, and How Your Tech Stack Must Support It

[Jun 19 2019 11:00 am MT] Josh Caid, Chief Evangelist at Cherwell Software, The pace of change within the modern enterprise is nothing short of dizzying. Evolving workforce demands, emerging technologies, and increasing expectations that IT deliver quantifiable business value means that pressure on the service desk has never been higher. Unfortunately, many IT organizations continue to rely on a combination of poorly integrated, legacy technologies that create friction for end users, consume precious IT resources, and prevent IT from taking a proactive and strategic role within the business.

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