Webinar
Elevating the Student Experience with Smarter ITSM

The higher education learning environment is changing at a dramatic pace. Textbooks and notepads are being replaced by laptops and Google Docs. Faculty and students are teaching and learning in virtual meeting spaces. The rapidly increasing digital demands of higher education underscore the need for a modern approach to service management like never before.

Watch video

thumbnail for webinar on ITSM Trends You Can't Ignore, and How Your Tech Stack Must Support It
Live Webinar
ITSM Trends You Can't Ignore, and How Your Tech Stack Must Support It

[Jun 19 2019 11:00 am MT] Josh Caid, Chief Evangelist at Cherwell Software, The pace of change within the modern enterprise is nothing short of dizzying. Evolving workforce demands, emerging technologies, and increasing expectations that IT deliver quantifiable business value means that pressure on the service desk has never been higher. Unfortunately, many IT organizations continue to rely on a combination of poorly integrated, legacy technologies that create friction for end users, consume precious IT resources, and prevent IT from taking a proactive and strategic role within the business.

Register Now

thumbnail image for self-service-portal-employee-experience webinar
Webinar
How to Create a Self-Service Portal that Revolutionizes the Employee Experience

IT teams are under increasing pressure to deliver a service experience that meet both the needs and the expectations its users. As today’s workforce comes to expect greater self-sufficiency, along with personalized and instantaneous service, IT organizations must establish a self-service strategy that elevates—if not revolutionizes—the employee experience.

Watch video

Webinar
Take the Pain Out of ITSM Tool Selection - 5 Tips to Simply the Process

The IT industry continues to see a high level of IT service management (ITSM) tool churn, along with the associated pain. In order to stop this cycle of tool replacement, and to achieve your goals, your IT team needs to optimize its approach to ITSM tool procurement, delivery, and use—starting with getting the ITSM tool selection process right.

Watch video

You Are What You Measure. A Discussion on Meaningful ITSM KPIs
Webinar 60 min
You Are What You Measure. A Discussion on Meaningful ITSM KPIs

[April 9] Setting the wrong goals and measuring the wrong metrics wastes time and creates inefficiency you can't afford in today's digital workplace. After all, you are what you measure, so measuring the right things - the things that will move IT and your business forward - is paramount!

Watch video

Shining the Light on Shadow IT
Webinar 45 min
What's New in ITIL 4? Key Changes, Implications and Practical Guidance

[February 28] ITIL 4 is here! The latest release of ITIL integrates DevOps, Agile, and Lean IT principles for a holistic end-to-end systems approach. Join Pink Elephant's George Spalding for an inside look.

Watch video

ITIL 4 is Here! How to Apply Service Value Chain Guidance for Maximum Business Impact
Webinar 59 min
ITIL 4 is Here! How to Apply Service Value Chain Guidance for Maximum Business Impact

The newly-released ITIL update, ITIL 4, does away with the ITIL v3 service lifecycle that was based around the five elements of service strategy, design, transition, and operation, plus continual service improvement (CSI). The ITIL 4 service value chain offers a new approach to managing services within IT that transcends traditional silos and drives significant benefits to the business.

Watch video

asset_webn_tn_meeting_the_unique_needs_of_higher_education
Webinar 60 min
Meeting the Unique ITSM Needs of Higher Education

Merging cutting-edge technology with internal processes is the only way to meet the evolving IT needs of students, faculty, and staff in higher education. In this webinar, two IT leaders discuss how Worcester Polytechnic Institute stays innovative and at the forefront of ITSM through their partnership with Cherwell.

Watch video

asset_webn_tn_meeting_the_challenges_of_it_service_management_in_healthcare
Webinar 60 min
Meeting the Challenges of IT Service Management in a Healthcare Setting

Healthcare IT teams face unique challenges in delivering cost-effective services in a highly regulated environment. Learn from a panel of healthcare IT experts how to overcome ITSM challenges that are unique to hospitals and regional health systems.

Watch video

IT Service Management 2020
Live Webinar 45 min
Product Demo: Cherwell Enterprise Service Management Solutions

Join us on the third Wednesday of the month to learn how Cherwell enables you to automate workflows and streamline service delivery for departments across the enterprise including IT, Human Resources, Project Management, Facilities, Legal, and more.

Register Now

asset_webn_tn_overcoming_your_itsm_technology_hurdles_3_real_life_stories
Webinar 60 min
Overcoming Your ITSM Technology Hurdles – 3 Real-Life Stories

Keeping up with rapidly changing—as well as rapidly declining—technology is a challenge all ITSM leaders face. Learn from your peers inn higher education, healthcare, and government as they share successes, blunders, and challenges from the IT trenches.

Watch video

asset_webn_tn_how_to_fast_forward_itsm_to_support_the_digital_enterprise
Webinar 60 min
How to Fast Forward ITSM to Support the Digital Enterprise

Digital transformation is about more than just technology. It’s about preparing your business to operate in an increasingly digital world. This live panel of industry experts and IT leaders discuss the latest trends shaping service management and share their amazing stories of reinvention.

Watch video

asset_webn_why_ui_and_ux_matter_for_it_service_management_tools
Webinar 60 min
Why UI and UX Matter for IT Service Management Tools

Whether your self-service portal needs to be a simple system of record or a highly interactive system of engagement, discover the critical role UI and UX play in the business user experience, as well as the evaluation of IT service management solutions that offer portal and service catalog capabilities.

Watch video

New-to-ITIL-ITSM-and-Lean
Webinar
New to ITIL, ITSM, and Lean? Don’t Make the Same Mistakes We Did!

Join George Spalding, EVP, Pink Elephant, 20-year ITIL veteran, and co-author of the ITIL v3 Continual Service Improvement volume as he discusses the lessons learned over two decades of working to improve IT performance.

Watch video

The-Evolving-IT-Organization
Webinar
The Evolving IT Service Organization - From Silos to Business Shared Services

Join Troy DuMoulin, VP, Research and Development, Pink Elephant for a discussion of the evolutionary stages that organizations follow as they move from a silo-based culture to a shared services model.

Watch video

Make Work Flow
Webinar
IT Service Transformation: How to Make Work Flow Across the Enterprise

Join three IT leaders as they discuss how they are creating a unified service experience, boosting productivity, and making work flow.

Watch video