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Webinar
The Future of ITSM: Secure IT’s Seat at the Table

Join VP of Product Marketing, Cherwell Software, Matt Klassen, John Huckle, CEO, Business Forward, and Ryan Mulvaney, Principal Consultant, Business Forward as they share how two global brands are leading the charge with digital/service transformation.

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Webinar 30 min
How Artificial Intelligence Will Transform ITSM Forever

The promise of Artificial Intelligence (AI) in service management is no longer the stuff of science fiction. Watch this webinar to learn about the promise of AI for the service desk, prerequisites for successfully embracing AI, and the practical steps you can take now to lay a strong foundation.

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Webinar 60 min
Challenges and Solutions for Public Sector ITSM Implementation

When it comes to software implementations, public sector agencies must navigate a regulatory maze, organizational barriers, and contract nuances. Learn how one public sector ITSM leader overcame these challenges and achieved success with his ITSM implementation.

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Webinar 60 min
ITSM Expert Roundtable - Adapt or Perish: The Future of ITSM

What's next in the world of ITSM, and how do service desk teams stay relevant? Join this panel of ITSM experts, and learn how the rise of AI, along with a rapidly changing workforce demographic, will change IT service delivery as we know it.

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Webinar 25 min
Why Enterprise Service Management Will Soon Become ITs Biggest Mandate

With artificial intelligence (AI) technologies on the horizon, IT teams are racing to offer a unified approach to service delivery and management across the enterprise. Learn why "enterprise service management" has emerged as a top IT imperative.

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Webinar 60 min
Worcester Polytechnic Institute: Embrace the ITSM Journey

Worcester Polytechnic Institute (WPI) started its ITSM journey nearly four years ago. Hear how they faced organizational challenges head-on, broke down functional silos, and got IT teams to work together. This webinar is particularly well-suited for those just getting started or looking to re-ignite stalled ITSM efforts.

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Webinar 60 min
Evolving the IT Service Organization From Functional Silos to a Value Service Network

Discover how ITSM has moved from a process model to a life-cycle view, and more recently to a "value system" perspective. Learn what it takes to evolve your own service desk team into a more effective, outcome-focused organization.

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Webinar 60 min
How to Fast Forward ITSM to Support the Digital Enterprise

Digital transformation is about more than just technology. It’s about preparing your business to operate in an increasingly digital world. This live panel of industry experts and IT leaders discuss the latest trends shaping service management and share their amazing stories of reinvention.

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Webinar 60 min
5 Ways Your ITSM Tool Must Support Digital Transformation

Digital transformation is a massive undertaking, so it's important to get the fundamentals right by ensuring your ITSM tool supports today’s modern requirements. Find out the most important ways your ITSM tool must support digital transformation.

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Webinar 60 min
Why UI and UX Matter for IT Service Management Tools

Whether your self-service portal needs to be a simple system of record or a highly interactive system of engagement, discover the critical role UI and UX play in the business user experience, as well as the evaluation of IT service management solutions that offer portal and service catalog capabilities.

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Webinar 60 min
Meeting the Unique ITSM Needs of Higher Education

Merging cutting-edge technology with internal processes is the only way to meet the evolving IT needs of students, faculty, and staff in higher education. In this webinar, two IT leaders discuss how Worcester Polytechnic Institute stays innovative and at the forefront of ITSM through their partnership with Cherwell.

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Webinar
ITSM 2020 How to Develop Your 3-Year Roadmap

In this webinar, we’ll get past the hype and get down to business, showing you how to build a 3-year ITSM roadmap that positions you and your team for future success with AI and other next-gen technologies that comprise the digital landscape.

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Webinar 60 min
Meeting the Challenges of IT Service Management in a Healthcare Setting

Healthcare IT teams face unique challenges in delivering cost-effective services in a highly regulated environment. Learn from a panel of healthcare IT experts how to overcome ITSM challenges that are unique to hospitals and regional health systems.

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Webinar 40 min
Proven Cost-Optimization Initiatives Most CIOs Are Missing Out On

This webinar explores some of the major challenges currently facing CIOs, and lays out proven approaches that help IT organizations press forward with their digital transformation initiatives, while at the same time saving time and money.

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Webinar 60 min
Knowledge Management - The Key to an AI-Enabled Future

Artificial intelligence (AI) relies on database-driven, predictive technology to improve decision making and automate common tasks. This webinar explains how to create a solid foundation for AI initiatives with good knowledge management practices.

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Webinar 60 min
How One School District Extended ITSM Beyond IT

How can IT teams in higher education increase the overall value of their ITSM investment? Learn how Laramie County School District leverages the flexibility of Cherwell Service Management to manage service delivery for both its IT and Facilities departments.

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