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Live Webinar 45 min
Product Demo: Cherwell Service Management (Dec 21)

Join Cherwell product experts for a deep-dive into the key capabilities of Cherwell Service Management—and see what differentiates the solution from other ITSM alternatives you may be considering.

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Webinar 60 min
Introducing Cherwell HR Service Management

Cherwell’s HR Service Management solution is revolutionizing the employee experience. Cherwell’s HR Service Management solution can be accessed directly by employees and integrates directly into HRIS applications like Workday and UltiPro, delivering a consumer-like experience that’s unmatched in the industry.

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Make Work Flow
Webinar
IT Service Transformation: How to Make Work Flow Across the Enterprise

Join three IT leaders as they discuss how they are creating a unified service experience, boosting productivity, and making work flow.

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Webinar
New to ITIL, ITSM, and Lean? Don’t Make the Same Mistakes We Did!

Join George Spalding, EVP, Pink Elephant, 20-year ITIL veteran, and co-author of the ITIL v3 Continual Service Improvement volume as he discusses the lessons learned over two decades of working to improve IT performance.

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The-Evolving-IT-Organization
Live Webinar
The Evolving IT Service Organization - From Silos to Business Shared Services

Join Troy DuMoulin, VP, Research and Development, Pink Elephant for a discussion of the evolutionary stages that organizations follow as they move from a silo-based culture to a shared services model.

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Webinar
Enterprise Service Management: A Look at the Forrester Wave with Charles Betz

Join Charles Betz, Principal Analyst with Forrester, for an inside look at the latest Forester Wave: Enterprise Service Management.

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Webinar
The Future of ITSM: Secure IT’s Seat at the Table

Join VP of Product Marketing, Cherwell Software, Matt Klassen, John Huckle, CEO, Business Forward, and Ryan Mulvaney, Principal Consultant, Business Forward as they share how two global brands are leading the charge with digital/service transformation.

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Webinar 30 min
How Artificial Intelligence Will Transform ITSM Forever

The promise of Artificial Intelligence (AI) in service management is no longer the stuff of science fiction. Watch this webinar to learn about the promise of AI for the service desk, prerequisites for successfully embracing AI, and the practical steps you can take now to lay a strong foundation.

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Webinar 60 min
Challenges and Solutions for Public Sector ITSM Implementation

When it comes to software implementations, public sector agencies must navigate a regulatory maze, organizational barriers, and contract nuances. Learn how one public sector ITSM leader overcame these challenges and achieved success with his ITSM implementation.

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Webinar 60 min
ITSM Expert Roundtable - Adapt or Perish: The Future of ITSM

What's next in the world of ITSM, and how do service desk teams stay relevant? Join this panel of ITSM experts, and learn how the rise of AI, along with a rapidly changing workforce demographic, will change IT service delivery as we know it.

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Webinar 25 min
Why Enterprise Service Management Will Soon Become ITs Biggest Mandate

With artificial intelligence (AI) technologies on the horizon, IT teams are racing to offer a unified approach to service delivery and management across the enterprise. Learn why "enterprise service management" has emerged as a top IT imperative.

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Webinar 60 min
Worcester Polytechnic Institute: Embrace the ITSM Journey

Worcester Polytechnic Institute (WPI) started its ITSM journey nearly four years ago. Hear how they faced organizational challenges head-on, broke down functional silos, and got IT teams to work together. This webinar is particularly well-suited for those just getting started or looking to re-ignite stalled ITSM efforts.

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Webinar 60 min
Evolving the IT Service Organization From Functional Silos to a Value Service Network

Discover how ITSM has moved from a process model to a life-cycle view, and more recently to a "value system" perspective. Learn what it takes to evolve your own service desk team into a more effective, outcome-focused organization.

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Webinar 60 min
How to Fast Forward ITSM to Support the Digital Enterprise

Digital transformation is about more than just technology. It’s about preparing your business to operate in an increasingly digital world. This live panel of industry experts and IT leaders discuss the latest trends shaping service management and share their amazing stories of reinvention.

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Webinar 60 min
5 Ways Your ITSM Tool Must Support Digital Transformation

Digital transformation is a massive undertaking, so it's important to get the fundamentals right by ensuring your ITSM tool supports today’s modern requirements. Find out the most important ways your ITSM tool must support digital transformation.

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Webinar 60 min
Why UI and UX Matter for IT Service Management Tools

Whether your self-service portal needs to be a simple system of record or a highly interactive system of engagement, discover the critical role UI and UX play in the business user experience, as well as the evaluation of IT service management solutions that offer portal and service catalog capabilities.

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