You Are What You Measure. A Discussion on Meaningful ITSM KPIs
Webinar 60 min
You Are What You Measure. A Discussion on Meaningful ITSM KPIs

[April 9] Setting the wrong goals and measuring the wrong metrics wastes time and creates inefficiency you can't afford in today's digital workplace. After all, you are what you measure, so measuring the right things - the things that will move IT and your business forward - is paramount!

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Shining the Light on Shadow IT
Webinar 45 min
What's New in ITIL 4? Key Changes, Implications and Practical Guidance

[February 28] ITIL 4 is here! The latest release of ITIL integrates DevOps, Agile, and Lean IT principles for a holistic end-to-end systems approach. Join Pink Elephant's George Spalding for an inside look.

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ITIL 4 is Here! How to Apply Service Value Chain Guidance for Maximum Business Impact
Webinar 59 min
ITIL 4 is Here! How to Apply Service Value Chain Guidance for Maximum Business Impact

The newly-released ITIL update, ITIL 4, does away with the ITIL v3 service lifecycle that was based around the five elements of service strategy, design, transition, and operation, plus continual service improvement (CSI). The ITIL 4 service value chain offers a new approach to managing services within IT that transcends traditional silos and drives significant benefits to the business.

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Webinar 60 min
Meeting the Unique ITSM Needs of Higher Education

Merging cutting-edge technology with internal processes is the only way to meet the evolving IT needs of students, faculty, and staff in higher education. In this webinar, two IT leaders discuss how Worcester Polytechnic Institute stays innovative and at the forefront of ITSM through their partnership with Cherwell.

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Webinar 60 min
Meeting the Challenges of IT Service Management in a Healthcare Setting

Healthcare IT teams face unique challenges in delivering cost-effective services in a highly regulated environment. Learn from a panel of healthcare IT experts how to overcome ITSM challenges that are unique to hospitals and regional health systems.

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IT Service Management 2020
Live Webinar 45 min
Product Demo: Cherwell Enterprise Service Management Solutions

Join us on the third Wednesday of the month to learn how Cherwell enables you to automate workflows and streamline service delivery for departments across the enterprise including IT, Human Resources, Project Management, Facilities, Legal, and more.

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Webinar 60 min
Overcoming Your ITSM Technology Hurdles – 3 Real-Life Stories

Keeping up with rapidly changing—as well as rapidly declining—technology is a challenge all ITSM leaders face. Learn from your peers inn higher education, healthcare, and government as they share successes, blunders, and challenges from the IT trenches.

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Webinar 60 min
How to Fast Forward ITSM to Support the Digital Enterprise

Digital transformation is about more than just technology. It’s about preparing your business to operate in an increasingly digital world. This live panel of industry experts and IT leaders discuss the latest trends shaping service management and share their amazing stories of reinvention.

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Webinar 60 min
Why UI and UX Matter for IT Service Management Tools

Whether your self-service portal needs to be a simple system of record or a highly interactive system of engagement, discover the critical role UI and UX play in the business user experience, as well as the evaluation of IT service management solutions that offer portal and service catalog capabilities.

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New-to-ITIL-ITSM-and-Lean
Webinar
New to ITIL, ITSM, and Lean? Don’t Make the Same Mistakes We Did!

Join George Spalding, EVP, Pink Elephant, 20-year ITIL veteran, and co-author of the ITIL v3 Continual Service Improvement volume as he discusses the lessons learned over two decades of working to improve IT performance.

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The-Evolving-IT-Organization
Webinar
The Evolving IT Service Organization - From Silos to Business Shared Services

Join Troy DuMoulin, VP, Research and Development, Pink Elephant for a discussion of the evolutionary stages that organizations follow as they move from a silo-based culture to a shared services model.

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Make Work Flow
Webinar
IT Service Transformation: How to Make Work Flow Across the Enterprise

Join three IT leaders as they discuss how they are creating a unified service experience, boosting productivity, and making work flow.

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Webinar 60 min
Introducing Cherwell HR Service Management

Cherwell’s HR Service Management solution is revolutionizing the employee experience. Cherwell’s HR Service Management solution can be accessed directly by employees and integrates directly into HRIS applications like Workday and UltiPro, delivering a consumer-like experience that’s unmatched in the industry.

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Webinar 44 min
AIOps: See Fewer Tickets, Solve Them Faster, Without Rules

Join Cherwell and Moogsoft for a webinar discussing how ITSM can be extended beyond simple ticketing to cover new collaborative ways of working. Integration of human expertise and AI-powered automation is the new reality in the network management center.

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5 Tips for ITSM Metrics That Drive Superior Business Outcomes
Webinar 45 min
5 Tips for ITSM Metrics That Drive Superior Business Outcomes

[February 5] Want to up your service desk game with better KPIs? Join ITSM analyst, Stephen Mann, as he shares practical ITSM metrics that drive genuine performance improvement.

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The Future of ITSM - From Process to Value Stream
Webinar
The Future of ITSM - From Process to Value Stream

The question plaguing most IT leaders is ‘How do I go faster?’ Finding a balance between quality, speed, and cost could be the answer. Join Troy DuMoulin, VP of Research and Development with Pink Elephant, as he discusses an innovative approach to the IT value system that integrates quality systems and process frameworks, such as DevOps, ITIL, Agile, and Lean.

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