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Live Webinar 60 min
Product Demo: Cherwell Service Management Overview

Join Cherwell product experts on the first Wednesday of every month for a live webinar that offers an overview of Cherwell Service Management, as well as a hands-on visual tour of its key capabilities.

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IT Service Management 2020
Live Webinar 45 min
Product Demo: Cherwell Enterprise Service Management Solutions

Join us on the third Wednesday of the month to learn how Cherwell enables you to automate workflows and streamline service delivery for departments across the enterprise including IT, Human Resources, Project Management, Facilities, Legal, and more.

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Webinar
Transform your service desk and stay ahead of the game

[17th July, 3pm BST] Many company leaders realise there's a need to transform processes and even change their business models to stay relevant in today’s digital world. In this session, we'll cover some of the latest trends, techniques and processes you need to stay relevant and agile as well as how to modernise your service desk.

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Webinar
3 Tips for Maximizing the Business Value of ITIL and ITSM

Value may be overused word, but there is no escaping the reality that IT is faced with pressure to deliver more of it with each passing day. So how can you take what some would make you believe is a legacy framework like ITIL and a commodity technology like ITSM and extract maximum value?

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Webinar
Love It or Leave It: Making the Business Case for Your Next ITSM Solution

Most enterprises today have some sort of IT service management (ITSM) solution in place, but the vast majority aren’t receiving the business value they had anticipated—or been promised. While the most basic ticketing tools will never deliver the maturity, efficiency, or ROI they seek, the more expensive, complex solutions require too much time, development, and administrative overhead.

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Webinar
Take Your Service Desk to "Eleven" with the Right Tech Stack

As IT teams come under increasing pressure to deliver services more quickly, effectively, and affordably, the ITSM tech stack must evolve to provide greater efficiency for service desk staff, as well as a better experience for end users. This means the seamless blending of technologies into an integrated ecosystem, and, in many cases, replacement of legacy systems and ineffective tools.

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Webinar
Elevating the Student Experience with Smarter ITSM

The higher education learning environment is changing at a dramatic pace. Textbooks and notepads are being replaced by laptops and Google Docs. Faculty and students are teaching and learning in virtual meeting spaces. The rapidly increasing digital demands of higher education underscore the need for a modern approach to service management like never before.

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Webinar
Take the Pain Out of ITSM Tool Selection - 5 Tips to Simply the Process

The IT industry continues to see a high level of IT service management (ITSM) tool churn, along with the associated pain. In order to stop this cycle of tool replacement, and to achieve your goals, your IT team needs to optimize its approach to ITSM tool procurement, delivery, and use—starting with getting the ITSM tool selection process right.

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Webinar
How to Create a Self-Service Portal that Revolutionizes the Employee Experience

IT teams are under increasing pressure to deliver a service experience that meet both the needs and the expectations its users. As today’s workforce comes to expect greater self-sufficiency, along with personalized and instantaneous service, IT organizations must establish a self-service strategy that elevates—if not revolutionizes—the employee experience.

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ITIL 4 is Here! How to Apply Service Value Chain Guidance for Maximum Business Impact
Webinar 59 min
ITIL 4 is Here! How to Apply Service Value Chain Guidance for Maximum Business Impact

The newly-released ITIL update, ITIL 4, does away with the ITIL v3 service lifecycle that was based around the five elements of service strategy, design, transition, and operation, plus continual service improvement (CSI). The ITIL 4 service value chain offers a new approach to managing services within IT that transcends traditional silos and drives significant benefits to the business.

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Webinar
ITSM Trends You Can't Ignore, and How Your Tech Stack Must Support It

[Jun 19 2019 11:00 am MT] Josh Caid, Chief Evangelist at Cherwell Software, The pace of change within the modern enterprise is nothing short of dizzying. Evolving workforce demands, emerging technologies, and increasing expectations that IT deliver quantifiable business value means that pressure on the service desk has never been higher. Unfortunately, many IT organizations continue to rely on a combination of poorly integrated, legacy technologies that create friction for end users, consume precious IT resources, and prevent IT from taking a proactive and strategic role within the business.

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Webinar 44 min
AIOps: See Fewer Tickets, Solve Them Faster, Without Rules

Join Cherwell and Moogsoft for a webinar discussing how ITSM can be extended beyond simple ticketing to cover new collaborative ways of working. Integration of human expertise and AI-powered automation is the new reality in the network management center.

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The Future of ITSM - From Process to Value Stream
Webinar
The Future of ITSM - From Process to Value Stream

The question plaguing most IT leaders is ‘How do I go faster?’ Finding a balance between quality, speed, and cost could be the answer. Join Troy DuMoulin, VP of Research and Development with Pink Elephant, as he discusses an innovative approach to the IT value system that integrates quality systems and process frameworks, such as DevOps, ITIL, Agile, and Lean.

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You Are What You Measure. A Discussion on Meaningful ITSM KPIs
Webinar 60 min
You Are What You Measure. A Discussion on Meaningful ITSM KPIs

[April 9] Setting the wrong goals and measuring the wrong metrics wastes time and creates inefficiency you can't afford in today's digital workplace. After all, you are what you measure, so measuring the right things - the things that will move IT and your business forward - is paramount!

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7 Deadly Sins of ITIL Implementations
Webinar 60 min
7 Deadly Sins of ITIL Implementations

There is no single methodology that tells IT exactly what to do. Join Tracy Barnes, of STRITCO, as he shares his real-life experiences and forward-thinking approach to ITIL implementations.

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Support your service delivery with the power of knowledge
Webinar 45 min
Support your service delivery with the power of knowledge

Today, everything is about service. Whether internal or external services, you need to deliver more, faster and higher quality than ever before. The bottleneck in your service delivery is a lack of automation, a poor self-service experience and no transparency in your processes. In addition to a world class, process driven service automation platform, you can deliver a world class experience with the power of knowledge management.

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