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Live Webinar 60 min
Product Demo: Cherwell Service Management Overview

Join Cherwell product experts on the first Wednesday of every month for a live webinar that offers an overview of Cherwell Service Management, as well as a hands-on visual tour of its key capabilities.

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IT Service Management 2020
Live Webinar 45 min
Product Demo: Cherwell Enterprise Service Management Solutions

Join us on the third Wednesday of the month to learn how Cherwell enables you to automate workflows and streamline service delivery for departments across the enterprise including IT, Human Resources, Project Management, Facilities, Legal, and more.

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The-Evolving-IT-Organization
Webinar
The Evolving IT Service Organization - From Silos to Business Shared Services

Join Troy DuMoulin, VP, Research and Development, Pink Elephant for a discussion of the evolutionary stages that organizations follow as they move from a silo-based culture to a shared services model.

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Why Traditional ITSM Metrics Will Fail in 2020—And What to Do About It
Live Webinar 45 min
Why Traditional ITSM Metrics Will Fail in 2020—And What to Do About It

[February 19] IT leaders are being forced to re-think traditional KPIs and metrics. ITSM analyst, Stephen Mann, shares tips on developing a new portfolio of KPIs that will position you for future success.

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Ready or Not, AI is Coming
Live Webinar 45 min
Achieve NextGen IT Ops with FixStream and Cherwell

[February 12] Keeping your CMDB in sync with your hybrid cloud environment is critical. In this webinar, we'll demonstrate how the integrated FixStream + Cherwell solution rapidly identifies infrastructure issues impacting the business.

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5 Tips for ITSM Metrics That Drive Superior Business Outcomes
Live Webinar 45 min
5 Tips for ITSM Metrics That Drive Superior Business Outcomes

[February 5] Want to up your service desk game with better KPIs? Join ITSM analyst, Stephen Mann, as he shares practical ITSM metrics that drive genuine performance improvement.

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Shining the Light on Shadow IT
Live Webinar 45 min
What's New in ITIL 4? Key Changes, Implications and Practical Guidance

[February 28] ITIL 4 is here! The latest release of ITIL integrates DevOps, Agile, and Lean IT principles for a holistic end-to-end systems approach. Join Pink Elephant's George Spalding for an inside look.

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Webinar 60 min
Overcoming Your ITSM Technology Hurdles – 3 Real-Life Stories

Keeping up with rapidly changing—as well as rapidly declining—technology is a challenge all ITSM leaders face. Learn from your peers inn higher education, healthcare, and government as they share successes, blunders, and challenges from the IT trenches.

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Webinar 60 min
Extending Service Management Beyond IT

Automating processes and providing a high-quality service experience is a common theme across all departments. Learn how Cherwell can help you improve productivity, enhance collaboration, and cut costs across diverse lines of business including HR, Facilities, PMO, and more.

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Webinar 60 min
Enterprise Service Management 101: Best Practices and How to Get Started

Does your organization rely on different tools for delivering services across IT, HR, Facilities, Legal, and more? Learn how to unify and streamline the service experience across departments with an enterprise service management strategy.

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Webinar 60 min
5 Ways Your ITSM Tool Must Support Digital Transformation

Digital transformation is a massive undertaking, so it's important to get the fundamentals right by ensuring your ITSM tool supports today’s modern requirements. Find out the most important ways your ITSM tool must support digital transformation.

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Webinar 60 min
How to Fast Forward ITSM to Support the Digital Enterprise

Digital transformation is about more than just technology. It’s about preparing your business to operate in an increasingly digital world. This live panel of industry experts and IT leaders discuss the latest trends shaping service management and share their amazing stories of reinvention.

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Webinar 60 min
Why UI and UX Matter for IT Service Management Tools

Whether your self-service portal needs to be a simple system of record or a highly interactive system of engagement, discover the critical role UI and UX play in the business user experience, as well as the evaluation of IT service management solutions that offer portal and service catalog capabilities.

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New-to-ITIL-ITSM-and-Lean
Webinar
New to ITIL, ITSM, and Lean? Don’t Make the Same Mistakes We Did!

Join George Spalding, EVP, Pink Elephant, 20-year ITIL veteran, and co-author of the ITIL v3 Continual Service Improvement volume as he discusses the lessons learned over two decades of working to improve IT performance.

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Webinar 60 min
Introducing Cherwell HR Service Management

Cherwell’s HR Service Management solution is revolutionizing the employee experience. Cherwell’s HR Service Management solution can be accessed directly by employees and integrates directly into HRIS applications like Workday and UltiPro, delivering a consumer-like experience that’s unmatched in the industry.

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Make Work Flow
Webinar
IT Service Transformation: How to Make Work Flow Across the Enterprise

Join three IT leaders as they discuss how they are creating a unified service experience, boosting productivity, and making work flow.

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