4 of the Year’s Most Popular Webinars to Prepare You for 2018—and Beyond
Posted by on December 22, 2017
Matt Klassen is the VP of Product Marketing at Cherwell. He is passionate about enabling enterprises to accelerate their digital journey through better software and better service. Matt has 25 years experience in developing, architecting, selling, and marketing enterprise software solutions for IT and product teams.
The end of 2017 is in sight, and as we gear up for the year ahead, we're looking back at some of the year's most watched, most essential webinars.
Throughout 2017, Cherwell has kept our focus on the future, striving to identify trends ahead. In a constantly evolving landscape of technology and business needs, IT service management (ITSM) leaders need to keep pace with current best practices—and have an eye out for what's next—to be prepared to meet future demands of users. What should IT departments expect in the year 2020? Increased automation and artificial intelligence (AI), to name a few. But that's just scratching the surface.
In these on-demand webinars, free to watch, we discussed some of the biggest trends ahead, and more importantly, how service desk leaders and ITSM practitioners can prepare today.
#1: Why Enterprise Service Management Will Soon Become IT's Biggest Mandate
Enterprise service management extends service management technology and practices beyond IT to the entire enterprise, from human resources to facilities and beyond. In this webinar, Jarod Greene, Vice President of Service Management Strategy, shares examples of companies that have successfully adopted enterprise service management, along with practical steps that will help you get started yourself.
#2: ITSM Expert Roundtable - Adapt or Perish: The Future of ITSM
We gathered up experts in the ITSM space to discuss how the rise of AI, along with a rapidly changing workforce demographic, will change IT service delivery as we know it. Cherwell's Jarod Greene is joined by Roy Atkinson, Senior Analyst, HDI; Dennis Drogseth, VP, EMA; and John Custy, ITSM Consultant, JPC Group to provide practical insight into how the service desk needs to evolve to embrace emerging technologies.
#3: How Artificial Intelligence Will Transform ITSM Forever
What could be a buzzier topic than artificial intelligence? Natural language processing, virtual support agents, and machine learning will all transform IT departments for the better. But the promise of AI for the service desk and workforce is only possible with proper planning. Jarod Greene shares the practical steps that will help your IT department effectively leverage artificial intelligence and other next-gen technology to improve your IT service support.
#4: ITSM 2020: How to Develop Your 3-Year Roadmap
Already, 2018 is just days away. 2020 will be here before you know it, so the question is: is your IT organized prepared? In this webinar, I (Cherwell's Chuck Darst) will show you how to build a roadmap that will position you and your team for success with AI and other next-gen technologies.
We're excited for what lies ahead in 2018, and in the years to come, when it comes to IT service management.
Ebook 5 min
The Definitive Guide to Service Desk KPIs and Metrics
In this comprehensive guide, you'll learn how to develop a portfolio of ITSM KPIs and Metrics that support not only your own IT team's goals, but also the business outcomes your service desk is expected to deliver.
Ebook 7 min
7 Deadly Sins of ITIL Implementation
Wondering whether ITIL® is still relevant in today's fast-paced digital environment? ITIL holds many timeless truths, but it can be misapplied when taken too literally. Uncover the seven mistakes commonly made with ITIL implementations, and gain guidance on how you can go faster—while still upholding ITIL's key principles.
Analyst Research 10 min
Gartner 2018 Magic Quadrant for ITSM Tools
Considering a new ITSM solution? Start with a complimentary copy of Gartner’s 2018 Magic Quadrant for IT Service Management Tools. The magic quadrant provides an evaluation of nine ITSM vendors—along with their viability, strengths, and cautions—and recommendations for defining your requirements.
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