5 Focus Areas for Evolving Your ITSM Strategy to Drive Business Growth
Posted by on April 18, 2017
The current digital transformation is rapidly changing the business landscape, allowing IT departments the opportunity to come out of the service desk shadow and evolve into leaders driving valuable initiatives that contribute to company growth.
Tweet this: Position your ITSM strategy to drive growth for the business by focusing on these 5 areas.
Cherwell and many leading IT experts agree that you should align your approach to ITSM with business goals for future success. But where do you start?
Inspired by the insights 15 IT leaders shared in our new IT Service Management 2020 e-book, this infographic will help you proactively focus your efforts to evolve ITSM strategy into a business driver by:
- Transforming processes and technology
- Eliminating business silos
- Enhancing agility, speed and efficiency
- Driving business objectives and value
- Focusing on customer experience
Ready to Grow?
IT departments with proactive and agile ITSM strategies possess the power to align the right processes, technology, and people with business needs and objectives.
If you’re ready to grow your department into a catalyst for driving business growth, read these experts’ full insights in the IT Service Management 2020 e-book.
Ebook 5 min
The Definitive Guide to Service Desk KPIs and Metrics
In this comprehensive guide, you'll learn how to develop a portfolio of ITSM KPIs and Metrics that support not only your own IT team's goals, but also the business outcomes your service desk is expected to deliver.
Ebook 7 min
7 Deadly Sins of ITIL Implementation
Wondering whether ITIL® is still relevant in today's fast-paced digital environment? ITIL holds many timeless truths, but it can be misapplied when taken too literally. Uncover the seven mistakes commonly made with ITIL implementations, and gain guidance on how you can go faster—while still upholding ITIL's key principles.
Analyst Research 10 min
Gartner 2018 Magic Quadrant for ITSM Tools
Considering a new ITSM solution? Start with a complimentary copy of Gartner’s 2018 Magic Quadrant for IT Service Management Tools. The magic quadrant provides an evaluation of nine ITSM vendors—along with their viability, strengths, and cautions—and recommendations for defining your requirements.
You might also be interested in
15 IT Leaders Share Insights on the Future of IT Service Management
Experts share their thoughts on the future of ITSM, and how it needs to evolve to continue supporting and driving business growth.
3 Impacts of Big Data on IT Teams—And How IT Must Respond
Focus on these three areas to meet the Big Data challenge within your organization.