Cherwell Is PinkVERIFY Certified for 11 ITIL Processes
Posted by on November 05, 2018
Jeff Battaglino is a well-seasoned IT professional who has focused his career in IT service management, compliance, and security for more than 25 years. He has served in management capacities in retail, manufacturing, financial services, higher education, and technology organizations. He is ITIL v3 certified, HDI Help Desk Manager certified, and is a certified administrator of four of the leading ITSM applications. He has been a frequent presenter at ITIL- and ITSM-focused conferences for more than 15 years.
After a lengthy and detailed process, we are proud to announce that this September, Cherwell Service Management once again received PinkVERIFY Certification for 11 of its ITIL processes.
PinkVERIFY provides a set of criteria on what to look for in an IT service management (ITSM)-compatible software tool, as well as verification that a particular software tool supports the best practice framework for ITSM. To achieve PinkVERIFY certification, vendors go through a rigorous assessment, satisfying 100 percent of the mandatory and integration criteria for each specific process.
The process consists of three main exercises:
- Completing a master list of PinkVERIFY compliance questions for each ITIL process, consisting of about 40 questions. Responses must provide a detailed account of compliance, with supporting evidence from pictures, text, and links to satisfy compliance. Each question must satisfy the criteria 100 percent in order to achieve certification
- A formalized demonstration must be given to a certified Pink Assessor to provide proof of the capabilities and criteria asked for in the questionnaires. Cherwell’s demonstrations took a full week to complete.
- Full, published documentation for each questionnaire response must be shown, either by link, or physical display, to ensure that the certifying processes are properly documented.
• Incident Management
• Request Management
• Problem Management
• Knowledge Management
• Change Management
• Event Management
• Release Management
• Service Catalog Management
• Service Level Management
• Service Portfolio Management
• Service Asset and Configuration Management
Looking to explore Cherwell Service Management? Get a free demo today.
Ebook 5 min
The Definitive Guide to Service Desk KPIs and Metrics
In this comprehensive guide, you'll learn how to develop a portfolio of ITSM KPIs and Metrics that support not only your own IT team's goals, but also the business outcomes your service desk is expected to deliver.
Ebook 7 min
7 Deadly Sins of ITIL Implementation
Wondering whether ITIL® is still relevant in today's fast-paced digital environment? ITIL holds many timeless truths, but it can be misapplied when taken too literally. Uncover the seven mistakes commonly made with ITIL implementations, and gain guidance on how you can go faster—while still upholding ITIL's key principles.
Analyst Research 10 min
NEW! Gartner 2019 Magic Quadrant for ITSM Tools
Considering a new ITSM solution? Start with a complimentary copy of Gartner’s 2019 Magic Quadrant for IT Service Management Tools. The Magic Quadrant provides an evaluation of ten ITSM vendors—along with their viability, strengths, and cautions—and recommendations for defining your requirements
You might also be interested in
Working Remotely in the Age of COVID-19: How Service Management Makes It Easier—and Safer
As companies around the world turn to remote work due to COVID-19, a well-designed ITSM platform can be a powerful tool when it comes HR functions, network security, rapid response, and more.
Navigating the Flow of a Crisis: Service Management’s Response in a COVID-19 World
This current crisis is not just about health. For many of us with the good fortune to be able to continue our work remotely, this situation has given rise to new challenges as technology leaders.
How CIOs Use IT Design Patterns Enterprise-Wide to Elevate Employee Experience
Applying these IT design patterns to the right processes and workflow can have a significant impact on employee productivity and engagement—two important hallmarks of a healthy business. Plus, when all these patterns applied together, the positive effect increases.