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Cherwell Service Management 10.1 Is Here

Posted by on August 26, 2020

We’re excited to announce that Cherwell Service Management 10.1 has arrived!

Our new release supports operational efficiency and results-driven automation within the business through Action Blocks, which enable you to build and deploy reusable blocks of automated actions via the Cherwell automation engine. With Action Blocks, you can streamline API integrations and save development and deployment time by reusing common sequences of automated actions. CSM 10.1 also introduces Modern Authentication for Microsoft Exchange accounts and OAuth for Google G Suite Accounts.

Cherwell Service Management 10.1 supports three key value drivers for Cherwell customers:

Action Blocks Combines automated actions into a single a reusable block to simplify development and integration.

The new Action Blocks feature supports Results-Driven Innovation and Automation by packaging One-Step automations together in a single block, simplifying the process of combining automated steps to perform a single task. With Action Blocks, you can save development time by packaging common sequences of tasks together for reuse.

Action Blocks supports IT Operational Maturity and Efficiency by streamlining API integrations, reducing the time it takes to consume, build, and maintain integrations. You can now manage integrations directly within an Action Block via a new sub-action that can make an HTTP request from within the One-Step automation.

Now you can use a single Action Block to call the various APIs to get data, run Actions, set authentication information, and perform other tasks, enabling updates not tied to platform releases. This simplifies and accelerates integration both for you and for the partners with whom you are integrating.

Modern Authentication CSM 10.1 provides for Modern Authentication for Microsoft Exchange accounts.

CSM 10.1 supports IT Operational Maturity and Efficiency and a consistent Employee Experience by enabling seamless support of Microsoft Exchange authentication. Microsoft is deprecating Basic Authentication-based connections to Exchange Online in October 2020. Deprecation of basic auth for active tenants will happen in the second half of 2021.CSM10.1 enables Modern Authentication to provide continued access Microsoft Exchange accounts. A new Email Credentials Manager stores and manages authentication credentials.

Google Authentication for G-Suite CSM 10.1 provides OAuth authentication for G Suite IMAP and POP Accounts.

CSM 10.1 supports IT Operational Maturity and Efficiency and a consistent Employee Experience by enabling seamless support of G-Suite authentication. (Google originally announced that they would be deprecating Basic Authentication-based connections to G Suite Accounts starting February 2021, but have currently suspended deprecation efforts in light of COVID-19.) CSM 10.1 enables OAuth authentication to provide seamless, ongoing access. The new Email Credentials Manager stores and manages authentication credentials.

Email Security CSM 10.1 provides the ability to define a default security group by email as well as the ability to define email security by mailbox on each defined security group.

Whitelist API Hostname CSM 10.1 provides the ability to add to a preconfigured whitelist of URIs to ensure secure browser-based access to CSM for our Web portal, a browser-based client, or access via API.

Watch for an upcoming blog highlighting our new security features. Plus, we’ll be doing an in-depth session on Action Blocks at Clear 2020. See you all there!