Flying High with Excalibur and Cherwell
Excalibur Data Systems took flight as a partner with Cherwell over a decade ago. The journey has been an exciting one with many twists and turns. We have had the honor of being able to work with hundreds of customers and helping them leverage the power of Cherwell to digitally transform their organizations and elevate their customer experiences. It is a privilege to be a Platinum Sponsor of Cherwell Clear 2020 Virtual and to continue to support the Cherwell community.
The Sky Is the Limit
Cherwell's flexibility allows customers to drive IT operational maturity by being one of the most advanced no-code platforms on the market for enterprise service management.
As a partner, Cherwell allows us to guide customers on their digital transformation journey. The flexibility of the platform allows us to create almost any process that the customer's enterprise requires because of the extensive workflow, automation, and integration capabilities. These capabilities allow us to create and continually enhance elevated customer experiences.
With the omni-channel capabilities of the Cherwell platform, any organization with the right toolset can provide a great customer experience. With customer self-service portal features like knowledge searches, virtual agents, and chat it provides a comprehensive way for the customer to interact and even self-serve should they choose to. Pair that with the extensive integration capabilities and we have found that the sky is truly the limit.
With an extensive network of Technology Alliance Partners, Cherwell allows us to integrate with many best-of-breed products to provide an end-to-end solution to meet just about any need. We are very proud to be partnered with not only Cherwell but also many of these Technology Alliance Partners bringing advanced solutions and capabilities to our customers. You can find a list of our partners here.
The Excalibur Roundtable
As a long-standing partner of Cherwell, just one of the many processes that we assist with customers is the Organizational Change Management necessary to effectively implement a new platform or manage continual service improvement efforts. With all the power that Cherwell affords us one of the aspects often overlooked are the challenges that come in managing the organizational change. It is very exciting to work with customers to help them understand how to manage their organizational change challenges and create effective communication strategies to minimize the “angst” of the upcoming organizational change. Read about our other process areas.
With the new features and functionality that are regularly added to the Cherwell Platform, managing the pace at which to implement these new features can be difficult. Having an effective plan will have a significant impact on leveraging new capabilities coupled with an experienced service delivery partner will help your organization succeed.
All of these are wonderful challenges to face, with a platform as capable and powerful as Cherwell. We look forward to discussing and learning about your methods to manage the power of the platform and the organizational change required to be successful.
As your digital transformation journey takes flight, we aspire the opportunity to join you and leverage our combined knowledge to avoid common pitfalls and ensure that your journey exceeds your expectations. Remember, it is a journey—there are stops along the way, but the sky is truly the limit!
Excalibur Data Systems is one of our valued Cherwell Partners and a sponsor for Clear 2020 Virtual — be sure to connect with Excalibur Data Systems during the conference. For more information about this year's virtual experience, visit the conference website and reserve your spot.
Ebook 5 min
The Definitive Guide to Service Desk KPIs and Metrics
In this comprehensive guide, you'll learn how to develop a portfolio of ITSM KPIs and Metrics that support not only your own IT team's goals, but also the business outcomes your service desk is expected to deliver.
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7 Deadly Sins of ITIL Implementation
Wondering whether ITIL® is still relevant in today's fast-paced digital environment? ITIL holds many timeless truths, but it can be misapplied when taken too literally. Uncover the seven mistakes commonly made with ITIL implementations, and gain guidance on how you can go faster—while still upholding ITIL's key principles.
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NEW! Gartner 2020 Magic Quadrant for ITSM Tools
Considering a new ITSM solution? Start with a complimentary copy of Gartner’s 2020 Magic Quadrant for IT Service Management Tools. The Magic Quadrant provides an evaluation of ten ITSM vendors—along with their viability, strengths, and cautions—and recommendations for defining your requirements
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