MITRE’s Help Desk Wins the Prestigious Team Excellence Award at HDI’s 2017 Conference
Posted by on May 19, 2017
Last week's HDI 2017 Conference & Expo was a meetup of 2500 technical support industry professionals, educators, vendors and IT Industry Legends in Washington D.C. This was the most insightful, energetic and optimistic HDI Conference I've ever attended, and Team Cherwell was thrilled to be there.
Each year, one of the biggest conference highlights is HDI's announcement of the top technical support professionals and teams. The winner of the prestigious Team Excellence Award this year was MITRE, a not-for-profit organization that operates research and development centers to help the federal government solve complex challenges. This award recognizes an IT technical support team that has set and achieved the highest standards of excellence. Chosen by a panel of judges, the Team Excellence Award is given annually to one help desk team that provides a stellar customer experience, while continually improving service with people, process, and technology innovations.
As a customer of Cherwell, we've seen firsthand the dedication of MITRE's help desk team to provide exceptional IT service to their 8100 employees, while focusing on keeping the team's technical skills up to date and fostering a cohesive team environment to ensure they are providing the best service for their internal customers. MITRE's core values of Commitment, People, Excellence and Integrity are on display through the work of the help desk team on a daily basis.
Congratulations to MITRE for receiving this prestigious award! We know it is well deserved and we couldn't be more pleased to work with such an outstanding company and best-in-class technical support team.
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