Most IT Orgs Have Embraced AI—But There's a Catch
Posted by on September 10, 2018
Matt Klassen is the VP of Product Marketing at Cherwell. He is passionate about enabling enterprises to accelerate their digital journey through better software and better service. Matt has 25 years experience in developing, architecting, selling, and marketing enterprise software solutions for IT and product teams.
Dismiss any impression you have of artificial intelligence (AI) being the technology “of the future.” According to a recent study we conducted in partnership with global research firm IDG—among 260 IT decision makers at organizations over 1000 employees—the future is now: a whopping 71 percent of IT organizations have already implemented one or more AI projects.
And the effects of implementing an AI project are powerful. Around one-third of those surveyed say their AI projects are already generating a return on investment, with an overwhelming majority—90 percent—anticipating that the ROI will be positive in the next five years.
That said, implementing AI-based projects is not always a friction-free process. Our survey revealed that many respondents encounter barriers on implementation journey. That's not so surprising—AI may not be so “futuristic” anymore, but it is still new and groundbreaking.
For 80 percent of our survey respondents, there were three or more roadblocks to implementing AI, including:
- Integrating with the business' current processes and systems
- A rapidly changing landscape for AI, creating a challenging environment for making informed decisions
- The costs—and effort—required to train an AI system
While these and other barriers can make the initial implementation of AI projects challenging, for the majority of businesses, the growing pains are worth it, given the anticipated return on investment.
If you've got AI on the brain, and are eager to see how you can maximize the impact of this technology across your enterprise, take a look at our newest white paper, How AI Is Reshaping ITSM, the Enterprise, and the Role of IT, for even more insights from businesses at the forefront of AI adoptions.
Read the full white paper to find out how IT teams are utilizing AI enterprise-wide.
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