Video: Predicting the Future of IT Service Management
Posted by on June 21, 2016
In this edition of our “Ask the Experts” video series, we asked John Custy, Jarod Green, and Julie Mohr what IT service management (ITSM) professionals should be mindful of in the next couple of years. Watch the video at the end of this article to see the interviews and hear their answers.
Tweet this: What is the future of ITSM and where will it take IT organizations in the next couple years?
The ITSM industry has gone through a number of iterations in this arena. We used to talk about business alignment, then we moved into focusing on business integration. Today, we understand IT is simply a facet of the business. To be successful in ITSM requires an increased level of business acumen. The more workers understand the business, the more meaningful contributions they can make to the success of the business.
Watch the video to learn more.
Ebook 5 min
The Definitive Guide to Service Desk KPIs and Metrics
In this comprehensive guide, you'll learn how to develop a portfolio of ITSM KPIs and Metrics that support not only your own IT team's goals, but also the business outcomes your service desk is expected to deliver.
Ebook 7 min
7 Deadly Sins of ITIL Implementation
Wondering whether ITIL® is still relevant in today's fast-paced digital environment? ITIL holds many timeless truths, but it can be misapplied when taken too literally. Uncover the seven mistakes commonly made with ITIL implementations, and gain guidance on how you can go faster—while still upholding ITIL's key principles.
Analyst Research 10 min
NEW! Gartner 2019 Magic Quadrant for ITSM Tools
Considering a new ITSM solution? Start with a complimentary copy of Gartner’s 2019 Magic Quadrant for IT Service Management Tools. The Magic Quadrant provides an evaluation of ten ITSM vendors—along with their viability, strengths, and cautions—and recommendations for defining your requirements
You might also be interested in
Ebook 10 min
IT Service Management 2020
In this eBook, leading IT experts from a variety of industries offer diverse insights to help you develop an ITSM roadmap that takes advantage of the ever-changing business landscape. If you're ready to embrace change and lead your company on its digital transformation journey, this collection of industry guidance is the perfect place to start.
White Paper 5 min
5 Requirements for a Future-Ready Service Management Platform
With the emergence of next-gen technologies such as AI, machine learning, and natural language processing, ITSM leaders have a unique opportunity to radically transform their service management practices. Learn the five must-haves for any ITSM solution to successfully bring you into future.