Welcoming Our New Office in Scotland: Q&A with Dundee Lead Fraser Patullo
Posted by on July 30, 2018
Bailey Gannett works on the Cherwell communications team. She's a recent graduate from the University of Colorado Boulder, specializing in communications and public relations. Interning for companies like DaVita Kidney Care and Ball Corporation has allowed her to gain experience in internal and external communications for corporations.
As a rapidly growing company, Cherwell Software is always looking for ways to expand our global impact in enterprise service management. Our newest addition to the Cherwell family is our European research and development centre in Dundee, Scotland. This new office will be the first international satellite to our technology team. The office is initially employing 16 teammates with plans to grow the team further in the future.
Local Dundonian Fraser Patullo will be heading the Dundee office and reporting directly to Cherwell’s VP of Engineering, Josh Turpen. We sat down with Patullo to hear more how the first weeks are going in the new office.
Q: How does it feel to be Cherwell’s first international satellite of the technology team?
A: As the leader of the new team I feel a great deal of responsibility to perform, deliver value to our product team, and support customers. It’s exciting to start something brand new, but with the backing of a company that has some heritage and a plan for the future.
Q: Now that the team is a few weeks into the new office space, what is your favorite part about the location?
A: I love the tranquility of the office. It has a real start-up feel and for those days where you just want to get your head down and work there’s no better environment. We also have great views and a wakeboarding park to walk past each morning.
Q: What makes Dundee so unique?
A: Dundee has a thriving tech scene; two excellent universities producing computing graduates; and is less than an hour’s drive from the Cairngorms, Scotland’s largest national park. Also I’m a huge golf fan and you have your pick of great golf courses around Dundee. This year The Open Championship was held in Carnoustie, just 10 miles from Dundee.
Q: What techniques have you used to rally a brand-new team together and build team spirit?
A: The best way to bring folks together is for them to work and collaborate. I assigned them tasks that would help their understanding of the application and in turn they could then share with the others what they’ve learned.
The other function leaders from Product, PMO, and Engineering have also been introduced to the team, which made us feel part of something bigger. We’ve really felt accepted by our colleagues in the U.S. as well as our two offices in Reading and Swindon, where two of the team are based.
Q: What do locals do for fun in Dundee?
A: Football is the most popular sport and with both the Dundee clubs occupying the same street on Provost Road the rivalry is fairly intense.
Away from spectator sports there are good opportunities for outdoor sports. I’m led to believe the arts are also well catered for with the Dundee Contemporary Arts building, the Rep Theatre, and the new Victoria and Albert museum opening later this year.
My personal favorite is a meal in one of the Indian restaurants followed by a pub crawl down the Perth road. If you make it all the way down you’ll end up in the Pheonix, which has been there for over 150 years and is Dundee’s oldest surviving pub!
Find out more about Cherwell's new European R&D centre in Dundee.
Analyst Research 7 min
Gartner: 6 Smart Steps to ITSM Tool Selection Process
Simplify the ITSM Tool Selection Process with Gartner's 6-Step Guide that offers a blueprint for success, along with industry-leading guidance that helps you customize your approach to evaluating ITSM tools.
Ebook 7 min
7 Deadly Sins of ITIL Implementation
Wondering whether ITIL® is still relevant in today's fast-paced digital environment? ITIL holds many timeless truths, but it can be misapplied when taken too literally. Uncover the seven mistakes commonly made with ITIL implementations, and gain guidance on how you can go faster—while still upholding ITIL's key principles.
Analyst Research 10 min
Gartner 2018 Magic Quadrant for ITSM Tools
Considering a new ITSM solution? Start with a complimentary copy of Gartner’s 2018 Magic Quadrant for IT Service Management Tools. The magic quadrant provides an evaluation of nine ITSM vendors—along with their viability, strengths, and cautions—and recommendations for defining your requirements.
You might also be interested in
Cherwell Keeps Growing as Leader in Service Management
KKR's Vini Letteri shares why the global investing firm believes Cherwell's offering is best-in-class within the growing ESM space.
Meet John Spiliotis, Cherwell’s Newest Board Member
We spoke with our newest board member about his take on how companies should embrace new technology, why he joined Cherwell's board, and more.