Your HR Team Will Work Smarter If They Adopt This One Approach…
Posted by on May 04, 2017
As employees become more sophisticated users of technology, they have come to appreciate the ease of a single self-service portal that allows them to automatically send requests to the IT department. Why not create a similar portal experience to access personal employment information and make requests to Human Resources as well?
Here are six ways offering an HR self-service portal leads not only to happier employees, but also changes the way HR works.
1. Simplified Interface
Instead of turning to multiple applications, each with its own login and interface to learn, a self-service portal is a one-stop shop for employees to find information, make changes to their profiles, and generate requests. Whether an employee wants to change a 401(k) contribution, update a beneficiary, or find a continuing education program, the portal is a place to manage it all in one place, from home or from work, 24 hours a day.
2. Tasks Shift to DIY
A self-service portal does what the name implies—encourages employees to manage routine tasks and responsibilities on their own. By removing the intermediary, the self-service portal not only saves valuable HR hours, but also keeps end users from getting bogged down in the inevitable back-and-forth that accompanies the fulfillment of routine tasks.
3. Improved Workflow Efficiency
Many requests made within the portal will require assistance from HR staff. The automated workflow capabilities of the portal can ensure that when a request is made, the right information is routed to the right person, at the right time, for the right response. This reduces the amount of email and phone calls to and from HR to handle each employee question. By eliminating redundant, tedious tasks, employees and HR professionals alike can redirect their time toward higher value activities.
4. Process Transparency
Once the HR workflow process is automated in a single, self-service portal, companies gain a new level of transparency. The portal can generate a wealth of data, providing insights into how long it takes to complete certain tasks and discover any bottlenecks in efficiency and workflow. The metrics can be used to determine process benchmarks and annual goals. It can also help your HR department predict and plan for future staffing needs.
5. Cost Savings
For organizations that already have an IT self-service portal, standardizing on the same tool will produce savings in the form of licensing, maintenance, and training. If the IT team has already launched a self-service portal using a service management platform that's easy to build workflows on top of, the work of identifying the right product has already been completed—and it is probably already paid for!
6. Free Ad Space
The self-service portal is particularly useful for HR because it can be used to deliver messages, reminders, and incentives that benefit the employee, as well as the company. Similar to a push notification on your smart phone, the portal can include gentle reminders, such as:
- It’s time to enroll for health insurance
- Why you should consider increasing a 401(k) contribution
- Tips for making wellness a part of your life
HR professionals know that encouraging smart employee habits can positively influence productivity and the bottom line. The self-service portal is a great space to do it in a friendly, organic way.
If your HR department is using many disparate applications and creating a confusing user experience for employees, it’s time to get streamlined. A one-stop self-service portal offers an employee-friendly way to maximize productivity and reduce wasted time and money.
Next Up: See Cherwell's HR Solution in Action
Get a demo overview of how Cherwell can help your HR team work faster and smarter
Ebook 5 min
The Definitive Guide to Service Desk KPIs and Metrics
In this comprehensive guide, you'll learn how to develop a portfolio of ITSM KPIs and Metrics that support not only your own IT team's goals, but also the business outcomes your service desk is expected to deliver.
Ebook 7 min
7 Deadly Sins of ITIL Implementation
Wondering whether ITIL® is still relevant in today's fast-paced digital environment? ITIL holds many timeless truths, but it can be misapplied when taken too literally. Uncover the seven mistakes commonly made with ITIL implementations, and gain guidance on how you can go faster—while still upholding ITIL's key principles.
Analyst Research 10 min
NEW! Gartner 2019 Magic Quadrant for ITSM Tools
Considering a new ITSM solution? Start with a complimentary copy of Gartner’s 2019 Magic Quadrant for IT Service Management Tools. The Magic Quadrant provides an evaluation of ten ITSM vendors—along with their viability, strengths, and cautions—and recommendations for defining your requirements
You might also be interested in
5 Ways an Enterprise Service Management Solution Adds Value to Your Business
Any department that responds to internal requests can streamline its workflow through ESM, resulting in greater efficiency and other big benefits.
4 Ways to Introduce Enterprise Service Management to Your Organization
By applying the core concepts of service management to departments outside of IT, you can vastly improve productivity.
Demystifying Enterprise Service Management—And How IT Can Lead the Charge
Learn how enterprise service management is the quickest way for IT to provide a valuable contribution to the business, especially one with rapidly changing requirements