"With Cherwell, we are ahead of the curve"
The IT department of Aberdeenshire Council, a governing body in northeast Scotland, supports 50,000 people, as well as the many residents who use the council's website. With its previous ITSM solution, the council struggled to meet these users' needs. Cherwell Service Management helped the Aberdeenshire Council modernize in a budget-friendly way, align with strategic business goals, and provide services that match users' expectations. In addition, highly customizable dashboards allow the support team to easily run reports and manage their workload.
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Case Study 2 min
Outdated systems plagued Jenny Craig with inefficient processes and created a lack of accountability. Without visibility, the company had no way to quantify the effectiveness or impact of their customer service. It was clear that Curves/Jenny Craig required a modern IT service management (ITSM) solution that could scale to meet their needs.
Santa Clara County
The County of Santa Clara utilizes Cherwell Service Management and SaaS hosting to make work flow for over 9,000 employees and even more residents in the local county. As a brand new Cherwell customer, SCC is excited to continue their journey with Cherwell.
CUNA Mutual Group helps credit unions and their members achieve financial success. Cherwell Software helped CUNA Mutual solve their maintenance overhead and upgrades. They were able to take a step back from their legacy system and move to Cherwell to reevaluate systems and simplify their platforms to be cleaner and more effective.