"With Cherwell, we are ahead of the curve"
The IT department of Aberdeenshire Council, a governing body in northeast Scotland, supports 50,000 people, as well as the many residents who use the council's website. With its previous ITSM solution, the council struggled to meet these users' needs. Cherwell Service Management helped the Aberdeenshire Council modernize in a budget-friendly way, align with strategic business goals, and provide services that match users' expectations. In addition, highly customizable dashboards allow the support team to easily run reports and manage their workload.
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Case Study 2 min
Outdated systems plagued Jenny Craig with inefficient processes and created a lack of accountability. Without visibility, the company had no way to quantify the effectiveness or impact of their customer service. It was clear that Curves/Jenny Craig required a modern IT service management (ITSM) solution that could scale to meet their needs.
University of Texas Dallas
University of Texas at Dallas (UT Dallas) is a rising research powerhouse. Along with rapid growth have come the predictable strains on the IT infrastructure. They turned to Cherwell ITSM on AWS.
Baldwin Wallace University
Baldwin Wallace University (BW) is a liberal arts and sciences university located in Berea, Ohio. At BW, the IT department had been dealing with a revolving door of help desk products for years. It had deployed solutions ranging from very small to very big that were managed both on- and off-premises. The university needed to standardize on a more robust, cloud-based ITSM solution and found its ideal platform in Cherwell.