"With Cherwell, we are ahead of the curve"
The IT department of Aberdeenshire Council, a governing body in northeast Scotland, supports 50,000 people, as well as the many residents who use the council's website. With its previous ITSM solution, the council struggled to meet these users' needs. Cherwell Service Management helped the Aberdeenshire Council modernize in a budget-friendly way, align with strategic business goals, and provide services that match users' expectations. In addition, highly customizable dashboards allow the support team to easily run reports and manage their workload.
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Case Study 2 min
Munich Airport’s ITSM team provides centralized service, supporting the IT needs of the airport as well as all 550 companies operating within its domain. With Cherwell Service Management, Munich Airport has been able to integrate current SAP environments, and has also seen an increase in service quality.
Since Domino’s Pizza Group plc replaced its legacy tool, which lacked automation, with Cherwell Service Management, the solution has spread beyond IT to the Customer Service Department. Plus, the service desk NPS score improved from 6.7 to 8.1.
National Trust for Scotland
Customers had a very positive response to National Trust for Scotland adding a self-service portal. Just one year after its launch, 30 percent of tickets are submitted through the portal.