"With Cherwell, we are ahead of the curve"
The IT department of Aberdeenshire Council, a governing body in northeast Scotland, supports 50,000 people, as well as the many residents who use the council's website. With its previous ITSM solution, the council struggled to meet these users' needs. Cherwell Service Management helped the Aberdeenshire Council modernize in a budget-friendly way, align with strategic business goals, and provide services that match users' expectations. In addition, highly customizable dashboards allow the support team to easily run reports and manage their workload.
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Cherwell Service Management is helping the IT team at Western Carolina University support the school's long-terms goals, while students, staff, and faculty all appreciate the addition of the self-service portal.