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The Cherwell IT Service Management platform has enabled Arriva to unlock several powerful business advantages and over 20% of requests now come through the newly created customer portal. Hear how they have achieved centralised processes and united service teams, as well as very effective KPI and reporting systems.
Case Study 2 min
London School of Economics
The LSE is home to more than 10,000 students and 3,300 staff, placing considerable demand on its IT service management team. However, as the university continued to expand in scope and complexity, its support team looked for new solutions to overcome the inflexible and outdated service management tools.
Richard Burton, Technology Director at Utilize talks about how working with Cherwell has helped move the business forward, streamline its processes and bring it closer to its customers.