Baldwin Wallace University
Baldwin Wallace University (BW) is an independent, liberal arts and sciences university located in Berea, Ohio, offering bachelor’s
and master’s degrees, certificates, and professional education programs.
The seemingly endless proliferation of technology on any college campus makes the delivery of IT services challenging, to say
the least. But at BW, the IT department had been dealing with a revolving door of help desk products for years. It had deployed
solutions ranging from very small to very big that were managed both on- and off-premises. The university needed to standardize
on a more robust, cloud-based ITSM solution and found its ideal platform in Cherwell.
"University’s mission is ‘students first,’ Cherwell ITSM enables that"
BW chose Cherwell over competitive ITSM solutions for its expandability. The IT team is now able to run everything from simple help desk ticketing to administrative computing through Cherwell, including the safeguarding of sensitive student data. Silos have been all but eliminated within IT, allowing networking colleagues and instructional technologists to create and track tickets and manage their projects through Cherwell.
"BW’s mission is ‘students first,’ and we use Cherwell to push our initiatives for students forward. We’ve created a one-stop-shop where students can quickly find answers."
-Stephen Coyne, Cherwell developer, Baldwin Wallace University
You might also be interested in
Case Study 2 min
Texas Christian University
To increase support of the Texas Christian University’s (TCU) continued growth—including multiple campus renovation projects— the TCU Information Technology department required a more comprehensive and powerful IT service management (ITSM) SaaS solution that could scale efficiently as the university expanded.
Framingham State University
Framingham State University is a comprehensive institution with more than 6,500 students and 53 undergraduate and graduate degree programs. The Framingham IT team realized it was time to take a broader look at where it was situated as a university, where it wanted to go with its IT strategy, & how to best leverage a new tool.
Case Study 2 min
University of New Mexico
University of New Mexico's goal of unifying all existing IT on campus required breaking down silos that had developed over time. The desktop team, the server team, the network team, and others had grown apart, and a single unified solution was expected to glue them back together with better knowledge sharing between teams.