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Foxwoods Resort Casino
Foxwoods Resort Casino is the largest resort casino in North America, offering a vast array of gaming in seven casino properties, AAA Four-Diamond hotels, restaurants, world-renowned spas, award-winning golf, state-of-the-art theaters, exclusive retailers, and free-to-play online casino games. Delivering IT services to a resort and casino of this size is a monumental task. In addition to that, the Foxwoods’ IT team supports the Mashantucket Pequot Tribal Nation, which owns the property.
Parkview required a comprehensive, configurable ITSM solution that delivered visual executive dashboards, actionable metrics for decision-making, easy-to-extract data, and built-in ITIL® processes.
Case Study 2 min
Learn how this customer consolidated to a single solution in hopes they could provide reduction in ticket numbers, self-service offerings and single global offering for regional service desks in the US, Europe, India, and Australia.