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Case Study 2 min
Outdated systems plagued Jenny Craig with inefficient processes and created a lack of accountability. Without visibility, the company had no way to quantify the effectiveness or impact of their customer service. It was clear that Curves/Jenny Craig required a modern IT service management (ITSM) solution that could scale to meet their needs.
University of Texas Dallas
University of Texas at Dallas (UT Dallas) is a rising research powerhouse. Along with rapid growth have come the predictable strains on the IT infrastructure. They turned to Cherwell ITSM on AWS.
Survey IT Service Management – Digital Workflows 2020
ITSM is used as a blueprint for digitalizing workflows in other company divisions. Over 90 percent of the participants in our survey for which we partnered with IDG, are of the opinion that standardized, automated and tool-supported processes would be beneficial also for other business units, such as HR or customer service.