Cherwell GO! Advanced
The decision to migrate to a new Service Desk solution is not made lightly and the implementation of this new tool needs to be solid and comprehensive; not drawn out. The resulting system needs to cover ITIL® core processes – but also needs to allow for a core set of business specific configurations.
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7 Deadly Sins of ITIL Implementation
Wondering whether ITIL® is still relevant in today's fast-paced digital environment? ITIL holds many timeless truths, but it can be misapplied when taken too literally. Uncover the seven mistakes commonly made with ITIL implementations, and gain guidance on how you can go faster—while still upholding ITIL's key principles.