Cherwell Integration Service (CIS)
As organizations grow, they tend to acquire numerous software solutions that meet a variety of needs across IT and business domains. The result is often an array of disjointed systems—frequently containing duplicate information—which cause operational inefficiencies and redundancy, hinder communication and collaboration, and are costly to maintain.
As part of Cherwell’s Integration Service (CIS), Cherwell provides and maintains integrations as a service delivered on the market leading Jitterbit integration platform as a service (iPaaS). CIS can dramatically simplify maintaining multiple point-to-point integrations with thousands of potential applications like Workday, ADP, Splunk, Salesforce and Netscape just to name a few.
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Splunk’s core platform and IT Service Intelligence (ITSI) and Cherwell Service Management jointly offer a two-way integration that combines the ability to monitor and measure service and system performance and the ability to manage and solve service disruptions and provide incident response and remediation.
Migrating from HPE Service Manager to Cherwell Service Management
Cherwell Professional Services and certified service partners have extensive experience successfully migrating HPE Service Manager customers to Cherwell Service Management. These projects can vary tremendously based on HPE platform and version the customer is moving from (Service Manager or Service Anywhere), the required integrations, number and level of process customization, automations, and other desired capabilities such as dashboards, reports, and self-service portal.
Cherwell One-Step™ Actions
Manual IT service management (ITSM) processes are not only inefficient, but they also limit the effectiveness of your service desk team. Performing manual workflows, whether simple or complex, result in miscommunication, errors, and wasted time. In order for routine, yet important processes to be initiated and fulfilled effectively, workflows must be planned from start to finish and automated as much as possible.