Cherwell ITSM Solution: Request and Incident Management
Cherwell request and incident management provides intuitive dashboards and tools that let you quickly deploy automated and standardized request handling and incident resolution based on industry best practices—with real-time visibility and control so you can make smart decisions.
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Essential Guide 5 min
The Essential Guide to ITIL Incident Management
Incident Management is usually the first IT Infrastructure Library (ITIL®) process targeted for implementation or improvement among organizations seeking to adopt ITIL best practices. The reasons for this are simple: Improved Consumerization and Service Value Realization.
Blog 11 min
What Is Incident Management?
See why this ITIL process is typically the first one adopted by organizations to help minimize the effects of unplanned service interruptions.
Case Study 2 min
Laramie County School District
As Laramie County School District prepared to implement a new enterprise resource planning system, SunGard®, they turned to Cherwell® Service Management to complement the new system with a ticketing solution for managing facilities work orders.