Data Sheet
Cherwell Service Management Third-Party Integrations
Cherwell Service Management provides the tools and capabilities to integrate with business, security, discovery and inventory, infrastructure, and many other popular and specialized third-party solutions from vendors such as CA, Solarwinds, VMWare, Microsoft, SAP and Bomgar. If a prebuilt connector doesn’t already exist, custom integrations can be built by the Cherwell Professional Services team or by a Cherwell Service Partner.
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Data Sheet
Splunk Integration
Splunk’s core platform and IT Service Intelligence (ITSI) and Cherwell Service Management jointly offer a two-way integration that combines the ability to monitor and measure service and system performance and the ability to manage and solve service disruptions and provide incident response and remediation.
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Data Sheet
Migrating from HPE Service Manager to Cherwell Service Management
Cherwell Professional Services and certified service partners have extensive experience successfully migrating HPE Service Manager customers to Cherwell Service Management. These projects can vary tremendously based on HPE platform and version the customer is moving from (Service Manager or Service Anywhere), the required integrations, number and level of process customization, automations, and other desired capabilities such as dashboards, reports, and self-service portal.
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Data Sheet
Cherwell One-Step™ Actions
Manual IT service management (ITSM) processes are not only inefficient, but they also limit the effectiveness of your service desk team. Performing manual workflows, whether simple or complex, result in miscommunication, errors, and wasted time. In order for routine, yet important processes to be initiated and fulfilled effectively, workflows must be planned from start to finish and automated as much as possible.
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