Information Security Management System (ISMS)
As your IT infrastructure expands and data is increasingly utilized to achieve competitive advantage, effective policies and procedures for securing data, minimizing the risk of information security breaches, and ensuring business continuity are essential. Security governance and risk management require that service desk and security procedures are tightly integrated, so that incident response, remediation, and prevention are swift, effective, and well documented.
Cherwell Software’s ISMS solution integrates a set of enterprise security management capabilities into
Cherwell® Service Management, addressing the demands of both IT security and service desk leaders.Delivered as a Cherwell “merge-able” application mApp™), the ISMS solution facilitates risk management assessments, provides a comprehensive view across risk and compliance functions, and monitors policy effectiveness by automating and tracking compliance efforts.
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Splunk’s core platform and IT Service Intelligence (ITSI) and Cherwell Service Management jointly offer a two-way integration that combines the ability to monitor and measure service and system performance and the ability to manage and solve service disruptions and provide incident response and remediation.
Migrating from HPE Service Manager to Cherwell Service Management
Cherwell Professional Services and certified service partners have extensive experience successfully migrating HPE Service Manager customers to Cherwell Service Management. These projects can vary tremendously based on HPE platform and version the customer is moving from (Service Manager or Service Anywhere), the required integrations, number and level of process customization, automations, and other desired capabilities such as dashboards, reports, and self-service portal.
Cherwell One-Step™ Actions
Manual IT service management (ITSM) processes are not only inefficient, but they also limit the effectiveness of your service desk team. Performing manual workflows, whether simple or complex, result in miscommunication, errors, and wasted time. In order for routine, yet important processes to be initiated and fulfilled effectively, workflows must be planned from start to finish and automated as much as possible.