Splunk’s core platform and IT Service Intelligence (ITSI) and Cherwell Service Management jointly offer a two-way integration that combines the ability to monitor and measure service and system performance and the ability to manage and solve service disruptions and provide incident response and remediation.
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Data Sheet 2 min
Cherwell Service Management Overview
Cherwell Service Management provides a powerful and flexible IT service management (ITSM) platform for service desk teams that need to move fast and can’t afford to be constrained by technology.
Dashboards and Reporting
According to Gartner’s 2017 CIO agenda, analytics represent as the number one technology investment. This is because IT leaders are under constant pressure to demonstrate business value. The only way to manage activity and gain a true understanding of performance is through purposeful monitoring and measurement. However, sifting through an overwhelming amount of data to extract meaningful insights is a common challenge.
Cherwell Built-In ITIL Best Practices Datasheet
Leverage ITIL best practices with Cherwell Service Management to strengthen IT’s relationship with the business, improve service quality, and increase customer satisfaction.