Cherwell CLEAR 2021 Europe Virtual

Advancing Service Management

Take a Sneak Peek
at CLEAR

Premier Service Management Event

From now to 19 March 2021, we invite you to view Clear 2021 Europe Virtual! As a Clear conference attendee, you can expect: incredible speakers, informative sessions, engaging Q&A, and an experience that inspires new advances for you and your organisation.

This 2-day virtual experience will provide high quality content focusing on Cherwell’s latest strategies and level-set for 2021; plus highlight industry trends, best practices surrounding service management solutions and so much more!

You will experience all that you've ever loved about this premier service management event when you sign up to experience our upcoming Clear 2021 Europe Virtual.

Where

Virtual
When

On-Demand

Watch On-Demand

Conference Schedule

Advancing the Future of Service Management:
The Trends That Are Taking Us Thereby Sam Gilliland - CEO - CherwellWelcome to the year of the IT hero. As Cherwell CEO Sam Gilliland will demonstrate in his kickoff to Clear Europe 2021, this is the year in which organizations around the world will build upon a series of trends through which IT has saved the day—empowering the remote workforce, providing automation with a human touch for isolated users, democratizing development with low/no-code platforms, and even presiding over increased budgets for a growing array of critical IT services. And, as he puts these trends into context, Sam will preview some of the new innovations that Cherwell is about to unveil to make the IT hero even more powerful than before.

Rewiring Strategy to Executionby Louise Allen - Senior Vice President, Product Management and Solutions Marketing - Planview and Jason Morio - Vice President, Product Management - PlanviewJoin us we take you through our current PPM strategy, and more importantly, the great partnership we have recently forged with Cherwell, the great synergies between us, how we are integrating the two products together and were we see some great value for customers in the market today.

AIOps and Dependency - An Overview of Cherwell AIOps and Cherwell Dependencyby Steven Parker - Solution Strategist, EMEA – CherwellIn this session you will learn how to improve uptime, reduce incidents, and improve overall IT operations using Cherwell Dependency and Cherwell AIOps. Using discovery, mapping and multi-layer relationships we will see how we can eliminate service outages through the use of advanced functionality such as noise reduction and predictive analytics.

Globalize Your Service Departmentby Jasper Nauss - IT Portfolio Manager - Royal BAM Group and Tim McCarthy - IT Services Director - Royal BAM GroupThe Royal BAM IT team will tell the audience its approach in the journey from being a local focused services organisation to becoming a globally focused services organisation. While discussing this they will cover why they started this journey, the big challenges, how they will be able to levaerage Cherwell in this process and where they are now.

5 key ingredients to succeed in ESMby Kai Andresen - CEO - Prevolution GmbH The impact of the COVID-19 pandemic has put a spotlight on the need-for-speed in the digital transformation. The demand for ESM is continuously growing. But what exactly is it, that we have to consider and look out for? Let’s take a closer look at the most important factors for successful enterprise service management with Cherwell – and at examples for solutions from the real world.

Incident Lifecycle: Recognising Opportunitiesby Amanda Hawes - Service Desk Leader - NCFE An incident doesn’t just end at resolution, it’s part of a bigger picture; the health of your systems and services. By using Cherwell CSM organisations, can proactively identify opportunities for continuous improvement to advance their service management. In this session, attendees will learn about the incident lifecycle and how NCFE are using it to plan for continuous improvement within Service Operations. We will review the components of the incident lifecycle and demonstrate how, when combined, each contributes to a stronger service management strategy.

Make Work Flow with Microsoftby Carlos De Torres Gimeno - Vice President US Partner Development - Microsoft and Pierre Aeschlimann - Global Sales & Solution Strategy -CherwellSession Description: This dynamic chat will discuss the future of collaboration with MS Teams, innovation within operations management and how to incorporate your DevOps team into your ITOM processes. Join Cherwell’s Pierre Aeschlimann as he discusses these topics and more with Microsoft’s VP of Partner Development, Carols de Torres Gimeno.

10.2 Release Overviewby Ken Wooten - Product Line Manager – CherwellJoin the Product team for an overview of our latest release. We’ll cover the new features of 10.2 and discuss the benefits of this release for your organization.

Advancing to the Future of Service Managementby Crystal Miceli - VP Product Marketing - Cherwel and Lori Marshall - VP Product Management – CherwellAre you ready for the future of Service Management? Join the heads of Product Management and Product Marketing as they dive into Cherwell’s product vision and roadmap. During this session you’ll get an exclusive look at upcoming product releases and learn how Cherwell products will prepare you for the IT of tomorrow.

The Future of the IT Professional: Insights From the 2021 Network Field Reportby Alex Hoff - CPO - Auvik and Steve Petryschuk - Technology Advocate - AuvikHow confident are you in your network’s ability to support the needs of the business—today and into the remainder of 2021? If you’re like most IT professionals we surveyed, the answer is “very confident.” But do you share the same gaps in network management processes that continue to put businesses at risk? In this session, Auvik’s Co-founder and Chief Product Officer Alex Hoff will join Technology Advocate Steve Petryschuk to discuss key findings from the 2021 Network Field Report. They’ll unpack this unprecedented confidence in the network, how the state of network management has (or hasn’t) changed over the last five years, and what you can do to ensure your network continues to meet evolving business needs.

DevOps and Value Stream Management with Cherwellby Pierre Aeschlimann - Global Sales & Solution Strategy – CherwellDigital transformation is essentially driven by fast DevOps cycles. Seen from the DevOps teams, the legacy pace of ITSM/ESM can be an obstacle to agile and rapid DevOps. On the other hand, the fragmented nature of DevOps tooling and processes can be perceived as a "nightmare" for process driven ITSM/ITOM teams. As a result, the further acceleration of the delivery of services and applications is highly dependent on a perfect symbiose between ITSM, ITOM and DevOps. In this session, which will also include a demonstration, we will explain our latest capabilities providing insights and controls for the entire DevOps value stream (Plan, Code, Build, Test, Release, Deploy, Operate and Monitor).

Getting Agile with Our Service Managementby Sascha Wind - Team Manager IT Process, Quality and Compliance - HeidelbergCement Group IT, Vaclav Spok - ITSM Architect - HeidelbergCement Group IT and Michael Pauwels - ITSM Designer - HeidelbergCement Group ITGetting Agile with Our Service Management: HeidelbergCement successful journey towards advancing Service Management today. Creating Customer Specific Forms, migrating SharePoint sites, End-user portal re-design, creation of IT specific portals (sites), implementing integrations to Google Translation, vendor's ITSM and SAP transport management. Finally, sharing best practices with Specific Creation and Release patterns.

How Clever Choice Made Cherwell Ready to Useby Teddy Schou - CEO - Clever Choice and Brian Schmidt - CTO - Clever Choice For smaller or less mature customers, it can be a challenge to decide how to implement Cherwell and take advantage of the codeless platform and the many options available. Changing focus from delivering “a lot of different choices to make during implementation”, Clever Choice delivers a “pre-packaged” version of Cherwell that is ready to use quickly. This ensures short time to go-live and a better “starting point”. Join this session to learn how we are able to shorten the time from “idea” to “results” by up to 90% and fast-track how easy and fast a project can start to deliver results in daily operations.

Going Beyond IT and using Cherwell for Both HR and CRMby Craig Morton - IT Service Development Team Leader - Aberdeenshire Council This insightful session will explore the drivers and efficiency considerations behind Aberdeenshire Council’s adoption of Cherwell Service Management across the Enterprise and with a focus towards its use for HR and CRM case management. The discussions will cover: examples of intra-departmental workflows and advanced automations made possible by sharing a common platform, how employee roles and responsibilities can be evolved to achieve both resource and cost efficiencies, and cover security and data silo considerations when using Cherwell beyond a traditional IT use case.

Machine Learning Categorisation in Cherwellby Ari Stowe - Senior Product Manager- Cherwell In this session we will go over the new Machine Learning feature in 10.2 to demo service categorization. We will dive into how this can be configured and some basic tips and tricks to get the most out of your machine learning model.

On DemandBusiness Object Lifecycle Deep Diveby Gary Parker - Product Manager - Cherwell Take a deep dive into the new Business Object Lifecycle available from CSM 10.2 onwards. Join this conversation that will detail creating, maintaining and deploying the lifecycle as well as tips on how to migrate from the legacy lifecycle and updating content to support.

On DemandDeveloping Your Own Application – From First Idea to High Acceptanceby Marc Hoffman - Solution Engineer - Cherwell Attendees will gain experience in how to get from the first idea of building a new app to finishing the implementation with high acceptance and customer satisfaction. You will learn how to find out which business objects, tables, fields and relationships you need for your implementation and how to include the right persons in early testing in order to achieve a high level of acceptance. *(Session played in German & English)

On DemandBuilding Service Catalogs That Improve With Your Orgsby Justin Waters - Senior Architect - Cherwell In this session we are going to look at building your service catalog up from first principles to purposefully evolve as your organization and IT practices mature.Creating a perfect and comprehensive service catalog from nothing may be daunting and seem impossible.Don't let that get in the way of your ITSM implementation or your IT org releases!Creating a strong, purpose-driven catalog that works for you is often identifying what is meaningful to your organization now and then adapting it.

On DemandImproving Operational Maturity / Efficiency with Knowledge Managementby Jay Brigden - Principal Solution Engineer - Cherwell This session focuses on the 4 layers of the Service Knowledge Management System (SKMS) and how they can increase operational maturity and efficiency through Cherwell platform capabilities.

On DemandEnterprise Service Management driving Significant Cost Savings and Complianceby David Cannode Sr. Director of IT Operations – Home AdvisorAre you ready to expand Service Management outside of just IT? Hear from David Cannode, Sr. Director of IT Operations @ HomeAdvisor as he tells the story of how Cherwell’s no-code platform and licensing structure enabled the organization to save hundreds of thousands of dollars while simultaneously decreasing manual workload and increasing auditability and compliance.

who is speaking

Sam Gilliland

CEO – Cherwell

Lori Marshall

VP Product Management – Cherwell

Crystal Miceli

VP Product Marketing – Cherwell

Carlos De Torres Gimeno

Vice President US Partner Development - Microsoft

Scott Breadmore

Regional VP, EMEA North – Cherwell

Pierre Aeschlimann

Global Sales & Solution Strategy – Cherwell

Steven Parker

Solution Strategist, EMEA – Cherwell

Ari Stowe

Senior Product Manager – Cherwell

Teddy Schou

CEO - Clever Choice

Louise Allen

Senior Vice President, Product Management & Solutions – Planview

Amanda Hawes

Service Desk Leader – NCFE

Jasper Nauss

IT Portfolio Manager - Royal BAM Group

View more speakers

Alex Hoff - CPO – Auvik
Brian-Schmidt - CTO - Clever Choice
Craig Morton - IT Service Development Team Leader - Aberdeenshire Council
Gary Parker - Product Manager – Cherwell
Jason Morio - Vice President, Product Management - Planview
Kai Andersen - CEO - Prevolution GmbH
Tim McCarthy - IT Service Director - Royal BAM Group

Ken Wooten - Product Line Manager – Cherwell
Marc Hoffmann - Solution Engineer – Cherwell
Michael Pauwels - ITSM Designer - HeidelbergCement Group IT
Sascha Wind - Team Manager IT Process, Quality and Compliance - HeidelbergCement Group IT
Steve Petryschuk - Technology Advocate - Auvik
Vaclav Spok - ITSM Architect - HeidelbergCement Group IT
David Cannode - HomeAdvisor

Thank you for Sponsoring Clear 2021

Gold Sponsors

Silver Sponsors

FAQs

What is the cost to attend the Europe virtual conference?

The virtual conference is free for attendees from the Cherwell community. We are grateful for our sponsors who help make this event possible.

Who should attend the event?

The Clear 2021 Europe Virtual conference is complimentary for Cherwell customers, partners, and invited guests. Expert, intermediate, brand new, and future Cherwell practitioners are encouraged to attend. Please note that we reserves the right to restrict access and/or cancel registrations for unapproved guests. If you have questions regarding your eligibility to participate, please contact us at conference@cherwell.com

Will there be a replay of the virtual event?

Sessions from Clear 2021, will be played on-demand for registered attendees until 19 March

Who do I contact for more information?

Please contact conference@cherwell.com for any other questions.

Stay Connected!

Join for news and updates

conference@cherwell.com

Platform

Cherwell Core

No-code platform for ITSM and ESM solutions

No-Code Development

Configure and deploy apps or build your own

DevOps

Manage the Value Stream with Cherwell CORE and Solutions

Cherwell Virtual Agent

Natural language capability for Cherwell Service Management

Marketplace

Extend your Cherwell environment with mApps

By Industry

Financial Services

Meet micro and macro challenges with unwavering service

Healthcare

Innovative service management for better patient care

Higher Education

Create a more connected campus

Manufacturing

Build a well-oiled delivery machine

By Business Function

IT Workflows

IT Service Management

Optimize IT efficiency for next-gen operations

IT Asset Management

Reduce license costs, audit risks, and IT overhead

AIOps

Cut through the noise with AI-powered IT

Discovery and Dependency Mapping

Automate CMDB updates, get full-stack visibility

Project and Portfolio Management

Cross-enterprise project collaboration, automation

Enterprise Workflows

Enterprise Service Management

Extend service management throughout the business

HR Service Management

Deliver automated HR from a self-service portal

Facilities Service Management

Facilities self-service optimization, automation

Information Security Management

Unify risk, compliance, and IT incident management

Resources

Library

Guides, research, videos and resources

Cherwell Demo Center

Watch a demo to see how Cherwell can help you

Webinars

Online events

Customer Stories

See what success with Cherwell looks like

Blog

News, tips and best practices

Services

Learning Services

Instructor-led classes, selp-paced video learning

Professional Services

Implementation services, custom solutions

Technical Support

Support portal, contact details

Cherwell Community

Online forums, user and special interest groups

Company

Solutions

Resources

Partners

Get Started Today

See how Cherwell can help accelerate IT responsiveness, ensure business continuity, and keep employees engaged and productive--no matter where they're working.

*all fields are required

Get Cherwell’s industry-leading tips, guidance, and case studies for better serivce management to help your business deliver, right in your inbox.

SIGN ME UP!

Effective: May 8, 2019

A browser cookie is a small piece of data that is stored on your device to help websites and mobile apps remember things about you. Other technologies, including Web storage and identifiers associated with your device, may be used for similar purposes. In this policy, we say “cookies” to discuss all of these technologies.

Our Privacy Policy explains how we collect and use information from and about you when you use Cherwell Software, LLC services. This policy explains more about how we use cookies and your related choices.

How We Use Cookies

Like most providers of online services, Cherwell Software, LLC uses cookies for a number of reasons, like protecting your Cherwell Software, LLC data and account, helping us see which features are most popular, counting visitors to a page, improving our users’ experience, keeping our services secure, and generally providing you with a better, more intuitive, and satisfying experience. The cookies we use generally fall into one of the following categories.

Category of Cookies	Why we use these cookies
Preferences	We use these cookies to remember your settings and preferences. For example, we may use these cookies to remember your language preferences.
Security	We use these cookies to help identify and prevent security risks. For example, we may use these cookies to store your session information to prevent others from changing your password without your email and password.
Performance	We use these cookies to collect information about how you interact with our services and to help us improve them. For example, we may use these cookies to determine if you have interacted with a certain page.
Analytics	We use these cookies to help us improve our services. For example, we can use these cookies to learn more about which features are the most popular with our users and which ones might need some tweaks.
Preferences	We use these cookies to remember your settings and preferences.

Your Choices

Your browser or device may allow you to block or otherwise limit the use of cookies. Cookies are an important part of how our services work, so removing, rejecting, or limiting the use of them could affect the availability and functionality of our services.

Browser Cookies

Your browser may provide you with the option to refuse some or all browser cookies. You may also be able to remove cookies from your browser. For more information about how to manage browser cookies, please follow the instructions provided by your browser.

Contact Us

If you have any questions about our use of cookies, please contact us.

Advancing Service Management

Take a Sneak Peekat CLEAR

Premier Service Management Event

Where

When

Conference Schedule

who is speaking

View more speakers

Thank you for Sponsoring Clear 2021

Gold Sponsors

Silver Sponsors

FAQs

What is the cost to attend the Europe virtual conference?

Who should attend the event?

Will there be a replay of the virtual event?

Who do I contact for more information?

Stay Connected!

Join for news and updates

Event detail

Social Updates

Platform

By Industry

By Business Function

IT Workflows

Enterprise Workflows

Resources

Services

Become a Partner

Find a Partner

Community

Partner Overview

Explore Cherwell

Enable Your Remote Workforce

Company

Solutions

Resources

Partners

Get Started Today

Thank you for contacting us!

Take a Sneak Peek
at CLEAR