AutomationEdge is a leading Robotic Process Automation (RPA) product which provides solutions to automate Service Desk tickets, IT & Business Processes.

Through service desk automation using AutomationEdge, a company can automate repetitive and routine IT tasks to reduce downtime and improve incident response and resolution. Few tasks are as below.

• Employee Onboarding and Off-boarding: Creation/deletion of Domain User and Email box, add/modify distribution list etc.
• Access management: Access to a shared folder, printers, database, software like HRMS, SVN, Salesforce etc.
• Incident Resolution: Server restart, service restart, disk clean-up, password reset, unlock user account.
• Periodic backup of the database server, file server etc.
• Remedial actions for the events received from event monitoring tools

With this integration now IT service and support personnel will have a powerful tool for almost instantaneous resolution of IT requests and incidents. The business users will have a 24*7 service storefront where their requests get fulfilled automatically.

AutomationEdge helps in reducing costs, eliminating errors TAT / SLA improvement, scalability, increased compliance and increased customer satisfaction through automated service desk ticket resolution.

AutomationEdge shortens the time required to resolve incidents and fulfill requests, resulting in a huge productivity gain for business users.
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