IT Asset Management (ITAM) –Purchase Request through Receiving solution is comprised of both new objects (e.g. Inventory) as well as modified SIAM objects. Using the IT Purchasing solution, end-users can request IT goods thru the portal by selecting from a Product Catalog that is tied to the back-end Supplier Catalog Items. IT Managers can make decisions about the procurement of the good, either from stock or by issuing a Purchase Request. The solution provides for the integration with CAM (optional) to complete the loop from requesting thru receiving. CSM provides this solution as a mergeable application (mApp), which utilizes multiple Service Management processes, including:

•Product Catalog (modified)
•Supplier Catalog Item (modified)•Inventory (new)
•Purchase Request (new)
•Service Request (new specific form and automation)
•Configuration Items
•Supplier
•Underpinning Contracts
System Requirements
Details