The TeamViewer mApp integrates TeamViewer remote control and chat capabilities with CSM. The integration allows CSM users to initiate remote control sessions from within an Incident.

This mApp includes multiple features, including Stored Values (Client ID, Client Secret, Group ID), Web Services (TeamViewer Authorization, TeamViewer Sessions), and One-Steps (Create Session).

CSM provides the TeamViewer integration as a mApp so that Users can easily incorporate remote session functionality into their existing CSM system.
System Requirements