Cherwell’s ITSM self-service portal provides your users a simple way to request AWS resources while giving IT Ops a single source of truth for managing all of your AWS-hosted applications and services, eliminating the need for multiple portals and access points, and reducing overall ITSM complexity.

The AWS Cloud Management mApp provides functionality that allows you to choose an AWS Service/Template from the Service Catalog so you can review, edit, submit, and track the status of the request. Technicians can identify and interact with a Customer's AWS Service/Template Service Request to manage the request effectively. CSM integrates with AWS so that you can automatically create and manage the lifecycle of an AWS Service/Template CI once it has been provisioned, so you can add it to the CMDB and the appropriate Service Request. Technicians receive "real-time" AWS CloudFormation events or notices that generate an Incident, so that you can manage the Incident throughout its lifecycle.
System Requirements